Author Topic: [JXD S7800b]DinoDirect Statement (Read 4711 times)

DinoDirect · « **on:** January 14, 2014, 02:38:24 am »

We noticed there are a few screen issue reports on the forum and we are sorry for the inconvenices caused.

JXD noted us that "The warranty is void if repairs are performed by unauthorized persons or unofficial replacement parts or accessories are used". Please contact our customer service team at http://www.dinodirect.com/customerhelp/ if your device has problems. You may also send me PM, and I will try my best to help.

Thanks for ordering at DinoDirect. Again, sorry for the inconvenices.

DinoDirect

2DTRON · « **Reply #1 on:** January 14, 2014, 05:13:36 pm »

Some relevant information and personal experience with dinodirect:

Dear Carlo Santonastaso,

Thanks for contacting us .

Due to you try to Getroot or updated firmware for this item by yourself, caused the firmware issue, in this case, our supplier cannot offer the aftersale service for you .Could you please try to fix it in your local shop ?Your patience and cooperation will be highly appreciated .

Have a nice day .

Make up your own minds

Please also see a recent thread:
http://boards.dingoonity.org/jxd-devices/jxds7800b-touch-screen-not-working/

acid · « **Reply #2 on:** January 14, 2014, 06:21:15 pm »

Jokers. I wish we could make a pinned thread with a little ****list of all the crap these sellers try to pull. There's no reputable alternative, sadly. Willgoo is just as bad.

2DTRON · « **Reply #3 on:** January 14, 2014, 06:59:10 pm »

Quote from: acid on January 14, 2014, 06:21:15 pm

Jokers. I wish we could make a pinned thread with a little ****list of all the crap these sellers try to pull. There's no reputable alternative, sadly. Willgoo is just as bad.

Agreed!

darklight1138 · « **Reply #4 on:** January 14, 2014, 07:58:15 pm »

So you pay for an item that is advertised as 1.6ghz only for the unit to arrive running at 1.2ghz.

So you update the firmware made by someone other than JXD so that you can get what you paid for. But then something happens and, oops, JXD won't help you.

Wonder if that includes their own firmware they released.

2DTRON · « **Reply #5 on:** January 14, 2014, 08:12:25 pm »

Does not matter even if you don't update the firmware they will say you have without ever seeing the device. FACT.

Joe Sixpack · « **Reply #6 on:** January 14, 2014, 08:24:09 pm »

Quote from: 2DTRON on January 14, 2014, 08:12:25 pm

Does not matter even if you don't update the firmware they will say you have without ever seeing the device. FACT.

acid · « **Reply #7 on:** January 14, 2014, 08:55:14 pm »

And just like that all that trust and good will dino direct had built with the users of this board went down the drain. Shame. For a second there I thought we might actually have a "trusted reseller" on the board.

tincore · « **Reply #8 on:** January 14, 2014, 10:07:38 pm »

I'm pretty sure you can not make the touchscreen fail like in the videos I've seen by making changes in the firmware or rooting.

2DTRON · « **Reply #9 on:** January 14, 2014, 10:24:17 pm »

Quote from: Joe Sixpack on January 14, 2014, 08:24:09 pm

Quote from: 2DTRON on January 14, 2014, 08:12:25 pm
Does not matter even if you don't update the firmware they will say you have without ever seeing the device. FACT.

Haha, that's so fekin funny!

2DTRON · « **Reply #10 on:** January 14, 2014, 10:25:44 pm »

Quote from: tincore on January 14, 2014, 10:07:38 pm

I'm pretty sure you can not make the touchscreen fail like in the videos I've seen by making changes in the firmware or rooting.

I didn't change the firmware!!!!!! (pop head explodes) lol

2DTRON · « **Reply #11 on:** January 14, 2014, 10:28:08 pm »

Quote from: Joe Sixpack on January 14, 2014, 08:24:09 pm

Quote from: 2DTRON on January 14, 2014, 08:12:25 pm
Does not matter even if you don't update the firmware they will say you have without ever seeing the device. FACT.

I'm still laughing at this.

Did you google search this on instinct? Or is she sat in your computer 24/7? lol

Joe Sixpack · « **Reply #12 on:** January 14, 2014, 10:41:08 pm »

HaHa No, I google images "psychic"

It seemed about right.. I think it's the same lady that does QC for them.

Kev7112001 · « **Reply #13 on:** January 15, 2014, 03:33:06 am »

Quote from: DinoDirect on January 14, 2014, 02:38:24 am

We noticed there are a few screen issue reports on the forum and we are sorry for the inconvenices caused.

JXD noted us that "The warranty is void if repairs are performed by unauthorized persons or unofficial replacement parts or accessories are used". Please contact our customer service team at http://www.dinodirect.com/customerhelp/ if your device has problems. You may also send me PM, and I will try my best to help.

Thanks for ordering at DinoDirect. Again, sorry for the inconvenices.

DinoDirect

Lol like they could tell and second no one spends the money on researching RMA returns what a waste of time and money

Kev7112001 · « **Reply #14 on:** January 15, 2014, 03:34:07 am »

They barely spend enough building these units

Kev7112001 · « **Reply #15 on:** January 15, 2014, 03:38:43 am »

2dtron why did you state what u did u should have said nothing
There is no way for them to know if you wanted to send it back restore it to default and return stating it doesn't work that's it now since they know you did its a little late now

2DTRON · « **Reply #16 on:** January 15, 2014, 06:58:45 am »

Kev-
About firmware?? Really?

? Lol.

I did not say anything about adjusting firmware to them, or ever posted about it. I did not adjust the firmware.

They are making it up!

foleyjo · « **Reply #17 on:** January 15, 2014, 07:04:10 am »

Didn't you send them a video of the problem? Was there anything in the clip to suggest firmware had been changed?

Don't think it should matter though as it sounds more like a hardware issue. Surely if it was few related then just reflashing with the official few would fix it

2DTRON · « **Reply #18 on:** January 15, 2014, 07:22:29 am »

The video shows me turning on the device, then the lock screen and me pressing mutiple times. That's it.

foleyjo · « **Reply #19 on:** January 15, 2014, 08:15:00 am »

and I'm guessing it has the default splash screens too!

*update* Actually that sounds accusing. Not supposed to be . Just wondering if there was anyway the video you sent could back up their argument. They said about some rooting software too didn't they? Thought maybe they could see it on the menu screen but if you can't get past the lock screen they wouldn't see the menu.
Also were you using the stock launcher?

As they are not helping have you tried reflashing? Have you also tried dismantling and putting back together to make sure there is no loose connection?
Touch screens are not that hard to replace so if you might be able to get it replaced if you can find the right replacement. I managed to fix a 3ds by replacing the touch screen. Only cost me ?3

Author Topic: [JXD S7800b]DinoDirect Statement (Read 4711 times)

DinoDirect (OP)