Author Topic: The problem of your GPD WIN  (Read 91909 times)

kendyzhu777 (OP)

Re: The problem of your GPD WIN
« Reply #15 on: November 07, 2016, 09:23:24 am »
Finally received my GPD Win. It booted up fine first time. Got it setup. On second boot I hit the ESC key which took it to the bios. I didn't change anything and exited. It shutdown. Now when I power it on I get a blue light that blinks for a second and then nothing happens and device doesn't power on.

What do I do? Need help please!  :'(

It may out of power.Please try to charge it to see does the LED show the red light or not.
If the led is red when charging,it means your devices is okay,just charge a few hour,your devices can restart.

kendyzhu777 (OP)

Re: The problem of your GPD WIN
« Reply #16 on: November 07, 2016, 09:25:41 am »
Hi Kendy,

My Win currently switches itself off when attempting to play 3D games. I've tried quite a few different titles, and they all freeze after a couple of seconds, with the Win completely shutting down. These are games that other Win users have reported working sucessfully. It's totally fine with 2D games so far.

I'll try the driver update tonight and see it it makes any difference.

Andrew P

Yes,please try to update the driver first. https://mega.nz/#!xJRyjQpR!2E8wG8h_bzHRewDbANsvhavOgqYWky3xjbfg-1v2tYo

Rj00

Re: The problem of your GPD WIN
« Reply #17 on: November 07, 2016, 09:34:44 am »
Hello, same problems as retrovortex, the machine crashes on sleep mode and the logs show error event 41 (kernel power), and only turns on again after 8 seconds with the power button for a full reboot.

I've updated the video drivers and windows updates.


jdk514

Re: The problem of your GPD WIN
« Reply #18 on: November 07, 2016, 09:49:11 am »
Hi Kendy,

My Win currently switches itself off when attempting to play 3D games. I've tried quite a few different titles, and they all freeze after a couple of seconds, with the Win completely shutting down. These are games that other Win users have reported working sucessfully. It's totally fine with 2D games so far.

I'll try the driver update tonight and see it it makes any difference.

Andrew P

Just a heads up, I've been having the same problem as you and the patch did not resolve the issue on my end. I would still give it a shot, but I wouldn't rely on it fixing the problem.

kendyzhu777 (OP)

Re: The problem of your GPD WIN
« Reply #19 on: November 07, 2016, 09:55:14 am »
I got a question.
My unit seems to works ok, but I notice that when I put it in sleep mode sometimes the device resets itself.
In other words I put it to sleep and then when I push the power button to wake it up sometimes it has to reboot into windows again. The GPD boot logo comes up and I have to log back in.

Looking into the event viewer I get a ton of reports of Event 41 kernel power (63) errors.

Apart from that the device works fine, And when I'm using it I can play on it for hours with no issues. Under full load it usually reaches about 75-80 degrees max temperature. Usually 75.
Mine was one of the last units ordered from Geekbuyings last batch of that helps.

This is the problem of chip.but it should be a very few devices have this problem.And we can't solve this problem thorough...
Is it sometimes or all the times that devices restart when come into sleep mode?

kendyzhu777 (OP)

Re: The problem of your GPD WIN
« Reply #20 on: November 07, 2016, 09:58:16 am »
Hello, same problems as retrovortex, the machine crashes on sleep mode and the logs show error event 41 (kernel power), and only turns on again after 8 seconds with the power button for a full reboot.

I've updated the video drivers and windows updates.


This is the problem of chip.but it should be a very few devices have this problem.And we can't solve this problem thorough now...
Is it sometimes or all the times that devices restart when come into sleep mode?

kendyzhu777 (OP)

Re: The problem of your GPD WIN
« Reply #21 on: November 07, 2016, 10:02:21 am »
Hi Kendy,

My Win currently switches itself off when attempting to play 3D games. I've tried quite a few different titles, and they all freeze after a couple of seconds, with the Win completely shutting down. These are games that other Win users have reported working sucessfully. It's totally fine with 2D games so far.

I'll try the driver update tonight and see it it makes any difference.

Andrew P

Just a heads up, I've been having the same problem as you and the patch did not resolve the issue on my end. I would still give it a shot, but I wouldn't rely on it fixing the problem.

The drive patch is non-function?
May i know which country do your live in?

eragon2890

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Re: The problem of your GPD WIN
« Reply #22 on: November 07, 2016, 10:03:19 am »
@kendyzhu777  I will get mine today, I pray it will be okay, but I do wonder do you have any idea what % of units sent out does not work okay? Either bricks, or shutdowns while playing 3d games, or driver crashes while playing 3d games? Because it's not an universal issue, tons of vids on youtube of perfectly working wins, and me and other people here are wondering how common it is? Did GPD make one faulty batch? Is there some softwre problem affecting 50% of devices? Is it only one in a hundred devices which have these driver crashes?

I understand you are busy shipping them out, but maybe you should delay shipping for a day, take 50 units of your latest batch as a sample, and just QC those thoroughly. Just for one day. By thoroughly I mean, try playing skyrim on each of them for one or two hours (or resident evil 5, or batman arkham city or any intensive 3d game that pushes it really), and see how many of them in that time either crash the driver + game, suddenly shutdown, etc. , how many are bricks in the first place, and how many actually work.

If 48 or 49 of them work fine, we know there is no general problem. If half of them fails, it would be time for a chat with the factory you guys use for production.

Just an idea. It would delay shipping by a day, but I think it would be worth it. We'd know the scope of the problemn, you could talk with your factories before they make more broken units which is better for your reputation and customer satisfaction, and it would only delay shipping one day, a lot less impact then having to do more thorough QC on every unit from now on (for which I perfectly understand you guys don't have the resources).

Faust

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Re: The problem of your GPD WIN
« Reply #23 on: November 07, 2016, 10:15:24 am »
@kendyzhu777  I will get mine today, I pray it will be okay, but I do wonder do you have any idea what % of units sent out does not work okay? Either bricks, or shutdowns while playing 3d games, or driver crashes while playing 3d games? Because it's not an universal issue, tons of vids on youtube of perfectly working wins, and me and other people here are wondering how common it is? Did GPD make one faulty batch? Is there some softwre problem affecting 50% of devices? Is it only one in a hundred devices which have these driver crashes?

I understand you are busy shipping them out, but maybe you should delay shipping for a day, take 50 units of your latest batch as a sample, and just QC those thoroughly. Just for one day. By thoroughly I mean, try playing skyrim on each of them for one or two hours (or resident evil 5, or batman arkham city or any intensive 3d game that pushes it really), and see how many of them in that time either crash the driver + game, suddenly shutdown, etc. , how many are bricks in the first place, and how many actually work.

If 48 or 49 of them work fine, we know there is no general problem. If half of them fails, it would be time for a chat with the factory you guys use for production.

Just an idea. It would delay shipping by a day, but I think it would be worth it. We'd know the scope of the problemn, you could talk with your factories before they make more broken units which is better for your reputation and customer satisfaction, and it would only delay shipping one day, a lot less impact then having to do more thorough QC on every unit from now on (for which I perfectly understand you guys don't have the resources).
It's not a good idea to spam all the topic with those questions pal, Kendy opened this thread to help people with problems, it would be better that you open a proper thread.

eragon2890

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Re: The problem of your GPD WIN
« Reply #24 on: November 07, 2016, 10:20:43 am »
@kendyzhu777  I will get mine today, I pray it will be okay, but I do wonder do you have any idea what % of units sent out does not work okay? Either bricks, or shutdowns while playing 3d games, or driver crashes while playing 3d games? Because it's not an universal issue, tons of vids on youtube of perfectly working wins, and me and other people here are wondering how common it is? Did GPD make one faulty batch? Is there some softwre problem affecting 50% of devices? Is it only one in a hundred devices which have these driver crashes?

I understand you are busy shipping them out, but maybe you should delay shipping for a day, take 50 units of your latest batch as a sample, and just QC those thoroughly. Just for one day. By thoroughly I mean, try playing skyrim on each of them for one or two hours (or resident evil 5, or batman arkham city or any intensive 3d game that pushes it really), and see how many of them in that time either crash the driver + game, suddenly shutdown, etc. , how many are bricks in the first place, and how many actually work.

If 48 or 49 of them work fine, we know there is no general problem. If half of them fails, it would be time for a chat with the factory you guys use for production.

Just an idea. It would delay shipping by a day, but I think it would be worth it. We'd know the scope of the problemn, you could talk with your factories before they make more broken units which is better for your reputation and customer satisfaction, and it would only delay shipping one day, a lot less impact then having to do more thorough QC on every unit from now on (for which I perfectly understand you guys don't have the resources).
It's not a good idea to spam all the topic with those questions pal, Kendy opened this thread to help people with problems, it would be better that you open a proper thread.

I understand, but I know they will read it here. I won't post more about it, but doing such a QA testing on one sample might prevent a ton of issues in the near future for people, or/and it might help identify what the problems are.

I wasn't going to post any more about it. The only way I will be posting here again is if my WIN is somehow broken, which I hope will not be the case.

jdk514

Re: The problem of your GPD WIN
« Reply #25 on: November 07, 2016, 10:24:42 am »
Hi Kendy,

My Win currently switches itself off when attempting to play 3D games. I've tried quite a few different titles, and they all freeze after a couple of seconds, with the Win completely shutting down. These are games that other Win users have reported working sucessfully. It's totally fine with 2D games so far.

I'll try the driver update tonight and see it it makes any difference.

Andrew P

Just a heads up, I've been having the same problem as you and the patch did not resolve the issue on my end. I would still give it a shot, but I wouldn't rely on it fixing the problem.

The drive patch is non-function?
May i know which country do your live in?

United States

Deen0X

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Re: The problem of your GPD WIN
« Reply #26 on: November 07, 2016, 10:28:40 am »
Finally received my GPD Win. It booted up fine first time. Got it setup. On second boot I hit the ESC key which took it to the bios. I didn't change anything and exited. It shutdown. Now when I power it on I get a blue light that blinks for a second and then nothing happens and device doesn't power on.

What do I do? Need help please!  :'(

the device is in sleep mode (blue led)

if you canīt get this to boot normally, press power button for some seconds (10~15), then wait other 5 seconds, and then turn on.

now, you device must boot normally.

jabz

Re: The problem of your GPD WIN
« Reply #27 on: November 07, 2016, 10:59:54 am »
Hi Kendy,

I am not happy, here is my problem

I just received mine, put it on charge for an hour,  and then tried it,  it doesn't even turn on. 
WTF! I am so PISSED!

When its on charge the LED is a purple color. When I press the power button nothing happens. If I press and hold the power button the LED will blink and then remain on, still a purple color.

When I take the power adapter out, the LED remains on, purple color.  When I press the power button nothing happens.  When I press and hold the power button the LED goes out.  When I press the power button again nothing happens no LED or nothing.

So what now?  Is there a diag mode I can try boot the device into?  So far its dead.

Mine also came with a big scratch on the bottom cover, but thats the least of my problems



I am so sorry for the issue.
the devices maybe on the over discharge status.
Please Recharging it 2-3 hours more then try to press the power button again.


Hi Kendy

I have charged it for 5 hours now, and it still does not turn on.  I have pressed the power button for 3sec and still not turning on.  I have also tried 1sec, 5sec.  I have tried holding the power button in. Nothing.
When I plug power in the LED blinks, blue and purple thats all it does.

I have sent you a email.

thanks

Rj00

Re: The problem of your GPD WIN
« Reply #28 on: November 07, 2016, 11:44:15 am »
Hello, same problems as retrovortex, the machine crashes on sleep mode and the logs show error event 41 (kernel power), and only turns on again after 8 seconds with the power button for a full reboot.

I've updated the video drivers and windows updates.


This is the problem of chip.but it should be a very few devices have this problem.And we can't solve this problem thorough now...
Is it sometimes or all the times that devices restart when come into sleep mode?


Hello Kendy,

Not every time it goes to sleep mode, just ocasionally.

It crashes some 2 or 3 times a day, after sleep mode.

autumnos

Re: The problem of your GPD WIN
« Reply #29 on: November 07, 2016, 12:08:04 pm »
hey Kendy,

my win seems to have driver crashes whenever I have anything actively drawing on the screen. so like any game will cause it to crash and recover repeatedly. even watching YouTube does this, causing the screen to pause every 10 seconds or so. it seems to do it randomly on its own too.

I tried to install the patched driver above, but it did not work for my problem. I verified that the driver version was 4256 before reporting that it didn't  work. I live in the US.