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I can't talk about ordering a GPD WIN from ED, but I can talk about my Pandora. My Pandora was ordered from Craig, unfortunately, just like a lot of other peoples, but that order was not fulfilled. That's where ED came in, by just adding the difference between the pre-order and the retail price ED sent us a Pandora, at loss for him, through a part was covered by donations... Some years later, out of the guarantee period,  my daughter dropped my Pandora and a coil inside was broken, ED repaired it for free, and send it back without charging any shipping... That is how great he is...

I can't talk about ordering a GPD WIN from ED, but I can talk about my Pandora. My Pandora was ordered from Craig, unfortunately, just like a lot of other peoples, but that order was not fulfilled. That's where ED came in, by just adding the difference between the pre-order and the retail price ED sent us a Pandora, at loss for him, through a part was covered by donations... Some years later, out of the guarantee period,  my daughter dropped my Pandora and a coil inside was broken, ED repaired it for free, and send it back without charging any shipping... That is how great he is...

Wow! What an excellent customer service story! EvilDragon definitely looks like the best and most reliable vendor for the GPD Win!

+1000 for ED.....

Great service to me here in California.

ED answered my questions quickly. Even if it was night time for him in Germany....don't think he sleeps.....much.

As promised, as soon as he got delivery of WINs, he shipped mine out and got it about 2 days later half way around the world.....

Nice!....

 

Mark

@EvilDragon

I see that you have a new shipment of GPD Wins that just came in. Have you been able to get that bootable Windows stick setup in order to test these new units?

Thanks!

I pre-ordered my unit from ED one month before the actual release.

2 days before the actual shipping I noticed that I would not be home during the estimated arrival time of the unit.
Sent an email to ED to inform him about my new shipping address and received an answer within half an hour that my shipping address has been updated - that's how fast they are.

Due to me being impatient I also kept refreshing the order status on his tracking page. My order was sent out literally the same day as it arrived at ED's shop which resulted in me having it on the next day. No problems at all.

I also read a lot of good reviews and stories about amazing after sale support by ED which was one of the main decision factors for me to buy from them. Sure it may be a bit more expensive due to import taxes in the EU and Germany, but to be honest I will gladly pay an extra 20 bucks to save me from the headaches from customer support of the likes of geekbuying and others. We are talking about a relatively cheap chinese device after all which was bound to have problems.

My device luckily has been flawless so far even though it was part of the first batch. I even get higher benchmark scores then some of the other GPD Win owners on these forums.

I pre-ordered my unit from ED one month before the actual release.

2 days before the actual shipping I noticed that I would not be home during the estimated arrival time of the unit.
Sent an email to ED to inform him about my new shipping address and received an answer within half an hour that my shipping address has been updated - that's how fast they are.

Due to me being impatient I also kept refreshing the order status on his tracking page. My order was sent out literally the same day as it arrived at ED's shop which resulted in me having it on the next day. No problems at all.

I also read a lot of good reviews and stories about amazing after sale support by ED which was one of the main decision factors for me to buy from them. Sure it may be a bit more expensive due to import taxes in the EU and Germany, but to be honest I will gladly pay an extra 20 bucks to save me from the headaches from customer support of the likes of geekbuying and others. We are talking about a relatively cheap chinese device after all which was bound to have problems.

My device luckily has been flawless so far even though it was part of the first batch. I even get higher benchmark scores then some of the other GPD Win owners on these forums.

Wow! That's freakin awesome! ED just keeps on impressing me!

Thanks for sharing your story here too! I think it's important to see real world customer feedback whenever you're buying anything. Being that the GPD Win doesn't have the most reliable track record (at least with the early units), the place you buy it from becomes paramount. That being said, ED looks like they've got their customer's backs 100%!

Please, did somebody bought from this EBAY seller ? I bought from him last week, but he really do not communicate, or put any info if it was shipped yet. Just to hope he will really ship from France

http://www.ebay.com/itm/191995059455?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT

sarl-hte


He got a profile here http://boards.dingoonity.org/profile/Diorj/

If you can cancel, do it, and then order from Belchine, more reliable, shipping from Belgium.

I'm from France too and I received it after 3 days, colissimo with signature.

I'm a member of open-console and he is a reseller on this website too, you can try to follow the dedicated topic on it, we have another person on it that purchased it from him and that is in the same situation.

Quote from: Faust on December 05, 2016, 10:50:30 am

Quote from: 1KeNnY1KeNnY1 on December 05, 2016, 08:21:59 am

Please, did somebody bought from this EBAY seller ? I bought from him last week, but he really do not communicate, or put any info if it was shipped yet. Just to hope he will really ship from France

http://www.ebay.com/itm/191995059455?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT

sarl-hte


He got a profile here http://boards.dingoonity.org/profile/Diorj/

If you can cancel, do it, and then order from Belchine, more reliable, shipping from Belgium.

I'm from France too and I received it after 3 days, colissimo with signature.

I'm a member of open-console and he is a reseller on this website too, you can try to follow the dedicated topic on it, we have another person on it that purchased it from him and that is in the same situation.

Thank you for your reply.

I see that his last visit on that forum was 20th November. You think he will not deliver ? Can you please share the topic link of it ?

Thank you buddy

Here :

http://www.open-consoles.com/t10270p25-gpd-win-ou-jxd-192s

I really don't know, but the kind of thing remind me when you order from a company like DinoDirect, Willgo, Gearbest, Aliexpress and you try to have information or a good after sale service that you won't get from those company.

If you can cancel and get back your money, do it.

Quote from: 1KeNnY1KeNnY1 on December 05, 2016, 11:22:28 am

Quote from: Faust on December 05, 2016, 10:50:30 am

Quote from: 1KeNnY1KeNnY1 on December 05, 2016, 08:21:59 am

Please, did somebody bought from this EBAY seller ? I bought from him last week, but he really do not communicate, or put any info if it was shipped yet. Just to hope he will really ship from France

http://www.ebay.com/itm/191995059455?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT

sarl-hte


He got a profile here http://boards.dingoonity.org/profile/Diorj/

If you can cancel, do it, and then order from Belchine, more reliable, shipping from Belgium.

I'm from France too and I received it after 3 days, colissimo with signature.

I'm a member of open-console and he is a reseller on this website too, you can try to follow the dedicated topic on it, we have another person on it that purchased it from him and that is in the same situation.

Thank you for your reply.

I see that his last visit on that forum was 20th November. You think he will not deliver ? Can you please share the topic link of it ?

Thank you buddy

Here :

http://www.open-consoles.com/t10270p25-gpd-win-ou-jxd-192s

I really don't know, but the kind of thing remind me when you order from a company like DinoDirect, Willgo, Gearbest, Aliexpress and you try to have information or a good after sale service that you won't get from those company.

If you can cancel and get back your money, do it.

Thank you buddy, oh boy I should have bought from those Spain guys how I wanted originally though ebay would be safer and that he will have the items stock and will communicate.

oh well, I am unable to cancel the order, so wrote to Ebay my concerns to see if they can get reply from him.

We will see, if I will have any update I will post it here.

Thank you.

Had a very good experience with dragonbox.
Great support, very customer friendly, very quick shipping within germany. I got my replacement within a few days.
The owner is also active in forums such as openHandhelds.de or pyra-handheld.com.