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Other Portable Consoles => GPD Android Devices => Topic started by: scribblenaut on September 07, 2015, 01:14:49 am

Title: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 07, 2015, 01:14:49 am
Hi all,

I've had my GPD XD for a few days now and after updating the firmware to fix the screen whining issue it had been working great.

I put it on charge for the first time yesterday (it was down to about 30% battery) and came back after a few hours, thinking the battery would be fully charged. But the XD wouldn't turn on. When I pushed the power button the green battery light would come on for a second or two, then nothing. When I plugged it in to charge a solid red light would come on, but nothing else.

Today though I get no response at all from the XD, no green or red lights no matter whether it's on charge or not. I can't get it to connect to my pc at all either.

So I'm at a bit of a loss as to what to try. Any thoughts, advice or suggestions guys?
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: masterofstuff124 on September 07, 2015, 01:32:32 am
MY XD has also died. I get nothing. no leds no screen etc. It just wont power on now. I am working oin getting a replacement... pretty sad about it. I was on the newest update.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: DungeonsDragons on September 07, 2015, 01:33:34 am
XD seems to be a pile of $hit quality wise
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 07, 2015, 01:37:28 am
MY XD has also died. I get nothing. no leds no screen etc. It just wont power on now. I am working oin getting a replacement... pretty sad about it. I was on the newest update.

That's super dissapointing. Do you mind if I ask where you purchased from?
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: jonlad on September 07, 2015, 01:56:38 am
Maybe an issue with the latest firmware?
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 07, 2015, 02:07:17 am
Maybe an issue with the latest firmware?

Could be. It was working fine with the new firmware even after I'd turned it off and on again quite a few times (I don't like to leave it in stand-by when I'm not using it. So it seemed alright.

I can't see how I can go back to an old firmware now though to check. Can't connect to the pc at all as far as I can see.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: on September 07, 2015, 02:20:39 am
I don't know the meaning of the LED colors (can someone from GPD elaborate? Or maybe something is written in the instruction manual?), but it sounds like a dead battery.
Still, if it isn't and somehow the device corrupted itself, there's ALWAYS a way to reset it and enter recovery mode. Search the device for a tiny hole to reset it while powering it on, maybe it'll shed some light on the situation.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: midknight on September 07, 2015, 02:49:16 am
Here is a question was the device off when you were charging it some devices can have problems starting back up  and may even appear dead to the world once in a blue moon when they are charged while. When this happens  there are a few things you can try if device has a reset switch push it, you could also try leaving it unplugged for a few days to discharge or open device and unplug the battery.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 07, 2015, 02:59:10 am
Here is a question was the device off when you were charging it some devices can have problems starting back up  and may even appear dead to the world once in a blue moon when they are charged while. When this happens  there are a few things you can try if device has a reset switch push it, you could also try leaving it unplugged for a few days to discharge or open device and unplug the battery.

I believe I did turn it off to charge it...
I'll definitely try finding this reset switch. I guess worst case I can open it up and take out the battery.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: SONY on September 07, 2015, 03:23:24 am
Yeah, worse case scenario you'll just have to change the battery.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: masterofstuff124 on September 07, 2015, 03:32:38 am
My unit was off.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: midknight on September 07, 2015, 03:57:12 am
iv had this happen to some of my android devices s3, g5a ,acer iconia a200 when charging while off the a200 i had to disassemble and pull the battery on i think i might be some sort of bug on android or something so whenever possible i charge the device while its on to avoid this. i found a guy online that opened his unit and it looks like the battery is a plug so its not soldered down here is a link its in Chinese though http://tieba.baidu.com/p/3928390066
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: SONY on September 07, 2015, 04:21:19 am
Only 2 reports of this happening.
Probably just a once (two off) off?
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: masterofstuff124 on September 07, 2015, 05:19:34 am
i wouldnt worry about this too much. Sure some may fail. But overall I really liked the device. Mine also seemed to have several manufacturing defects. (top half of unit was coming apart adn the bottom half seemed poorly fused/bulging. And the battery slides around. I think i might have just gotten a lemon.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: SONY on September 07, 2015, 05:23:29 am
2nd and 3rd batches will be much improved, I reckon :)
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on September 07, 2015, 07:42:12 am
I get a deju va to this thread: http://boards.dingoonity.org/gpd-devices/my-gpd-g5a-is-dead!/msg124394/#msg124394

Exact same problem for two people, both fixed it by holding down volume plus button then pressing power. So you can try that :-)
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 07, 2015, 09:48:22 am
I've now tried unplugging and replugging the battery, no response. I've left it unplugged for now, maybe the whole thing will drain.

I tried pushing the reset button but I couldn't get any response with that either. Tried pushing it while holding the power button.

Last thing was holding volume up and the power button, but that didn't seem to help either.

At this point it looks completely dead, I can't get any lights or any response at all.

I hope this only affects a small number of units.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Jutleys on September 07, 2015, 09:54:45 am
I flashed the new firmware too I have not charged my unit yet still going from when I got it but I turn mine off all the time when not in use.Been ok so far so good.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: jonlad on September 07, 2015, 10:20:09 am
MY XD has also died. I get nothing. no leds no screen etc. It just wont power on now. I am working oin getting a replacement... pretty sad about it. I was on the newest update.

Where did you buy yours from buddy? Any issues in getting an RMA sorted out?
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: SONY on September 07, 2015, 10:23:40 am
I've now tried unplugging and replugging the battery, no response. I've left it unplugged for now, maybe the whole thing will drain.

I tried pushing the reset button but I couldn't get any response with that either. Tried pushing it while holding the power button.

Last thing was holding volume up and the power button, but that didn't seem to help either.

At this point it looks completely dead, I can't get any lights or any response at all.

I hope this only affects a small number of units.

Have you tried the trick below?

http://boards.dingoonity.org/gpd-devices/gpd-xd-no-response-not-turning-on-no-lights-nothing/15/
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on September 07, 2015, 10:30:44 am
Not good. I have charged mine like 10 times allready tough, and while I had it on for 10 days since I got it I did reboot yesterday once (to keep RAM from filling up) while in charger, no problems at all. I am on old firmware, I never update it as long as I have no issues (my Q9 is also still working great despite very intensive usage over the past 4 months, it's on the 1.6 ghz firmware from april).

I think this might be related to the new firmware if made in china was correct about changing voltages and the like being the way to fix the whining noises from the backlight circuits. Just guessing, but they might have fixed it succesfully but changed something just the wrong way that it damages the units. I would recommend no-one install this firmware update and that you two report this to customer service (send PM here on the forum), they might be able to fix the problem with a less dangerous update for other people if this is the case. It wouldn't be the first time software updates brick electronic devices...
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 07, 2015, 11:05:14 am
I've now tried unplugging and replugging the battery, no response. I've left it unplugged for now, maybe the whole thing will drain.

I tried pushing the reset button but I couldn't get any response with that either. Tried pushing it while holding the power button.

Last thing was holding volume up and the power button, but that didn't seem to help either.

At this point it looks completely dead, I can't get any lights or any response at all.

I hope this only affects a small number of units.

Have you tried the trick below?

http://boards.dingoonity.org/gpd-devices/gpd-xd-no-response-not-turning-on-no-lights-nothing/15/

Yes. They suggest holding down volume up while pushing the power button. Didn't seem to do anything for me unfortunately.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on September 07, 2015, 11:07:40 am
Still, considering the power led works, that this has happened to multiple people with their g5a and it was not broken, and that someone posted that their samsung, acer, and g5a all had this problem - I find it a bit premmature to just conclude they already broke. Maybe their some other way to reset the device on rk3288 instead of 3188?

Maybe ask customer service that...
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: acid on September 07, 2015, 12:06:24 pm
It really does look like it has a lot of issues. I'm tempted, but I think I'll stick to my old jxd s7800b for now.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on September 07, 2015, 12:55:22 pm
It really does look like it has a lot of issues. I'm tempted, but I think I'll stick to my old jxd s7800b for now.

Yeah, mine is great (except for right speaker at loud volumes but really no problem) but right now its like a lottery. If you get one like mine hiu are in heaven and its rewlly solid and sturdy and high quality, but you can also get a bad one...

When everything works its awesome tough! So i would wait a few weeks,  very likely they next batches will have better qa because less rush.

Or get a new q9 with the new xd analogs, no l3/r3 but combination of the q9 *awesome* dpad, face buttons and triggers, and the xd's *awesome* analogs. And a big 7 inch screen. And cheaper. It also has 4-8 times the 3d anddoid game performance as the jxd 7800b. So thatmight be a great option if you dont do gamestreaming and thus dont need l3 and r3. It combines awesome dpad and awesome analogs nd less people seem to have issues with it :-)

I love both my xd and q9 tough, they complement each other perfectly :-)
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Skelton-retired on September 07, 2015, 02:27:44 pm
Could it be that device is in MASK ROM mode. Try installing RK drivers:

https://mega.nz/#!5wAlwYKA!f4pro3keYGj6iFoZFd9vo7Ic4-bARefLvDBP7hVWO5U

And try RKBatchTool to connect it to PC:

https://mega.nz/#!5gwwTQzD!WNmcNOH_FPVVtlCB72ZVANGRoTkZ_w7hlPgKWRTerXg

Try connecting it via USB to PC using the combo Volume - and Power. If you see a blue or Pink square try reflashing a firmware using Switch and Restore buttons. If you don't see anything, then maybe is a hardware issue.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 07, 2015, 04:06:59 pm
Good news everyone!

After leaving the battery unplugged for a few hours and then putting it on charge the XD suddenly came to life with the battery sitting on 0%

I'm still not completely sure what caused it or what fixed but if I had to guess I would say: turning it off and leaving it to charge somehow messed it up. Unplugging the battery and letting the system drain then plugging it back into charge and turning it on seemed to fix it.

Thanks for everyone's help, hopefully this works for others too. Moral of the story is don't ever charge the XD while it's turned off.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on September 07, 2015, 04:22:57 pm
Good news everyone!

After leaving the battery unplugged for a few hours and then putting it on charge the XD suddenly came to life with the battery sitting on 0%

I'm still not completely sure what caused it or what fixed but if I had to guess I would say: turning it off and leaving it to charge somehow messed it up. Unplugging the battery and letting the system drain then plugging it back into charge and turning it on seemed to fix it.

Thanks for everyone's help, hopefully this works for others too. Moral of the story is don't ever charge the XD while it's turned off.

HOORAY! But I think moral is "don't charge any android device with the battery off" given that someone else had this on their GPD device, and their samsung, and their acer, all in the same way...

And this story also explains why as soon as I put it in the charger my archos gamepad 2 turned on and it was 100% impossible to charge it while it's off. Probably they wanted to avoid this apparent issue...
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Skelton-retired on September 07, 2015, 04:40:49 pm
Charging the device off shouldnt be an issue at al. I have always charged all my gpd or jxd device being off without problems. Probably was just a random failure.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: on September 07, 2015, 06:03:02 pm
It's a problem that's tied to the dual use of the micro USB port. If the device thinks a peripheral it doesn't recognize is connected instead of a power source, it will stop the current. This happened to me with a couple of devices.
Moral of the story is, trust the LEDs. If it says it's charging, it's charging. If it doesn't, even while connected to the outlet, you should disconnect the cable, reboot/shut down the device and try again.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: masterofstuff124 on September 07, 2015, 06:11:07 pm
Skelton I tried the RKbatchtool. adn still got nothing. Holding vol and power does nothing. Its dead. a brick. I dont want to open it up as im working on Refund, rma, etc...
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: dragonforce on September 07, 2015, 09:09:36 pm
This morning i wanted to order one, just to find out that the 32GB Black is not available. And now i read about this problem.

Now i am not sure what to do.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: on September 07, 2015, 09:29:59 pm
If you already made out your mind about the device, I'd recommend go ahead and buying it. Battery faults are pretty common with mobile devices, but currently they're the exception rather than the rule with GPD XD - so it's a pretty safe bet.

Also, don't worry about the color of your GPD XD. They plastic is coated rather than dyed, so the paint peels off anyway.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 07, 2015, 11:20:46 pm
Good news everyone!

After leaving the battery unplugged for a few hours and then putting it on charge the XD suddenly came to life with the battery sitting on 0%

I'm still not completely sure what caused it or what fixed but if I had to guess I would say: turning it off and leaving it to charge somehow messed it up. Unplugging the battery and letting the system drain then plugging it back into charge and turning it on seemed to fix it.

Thanks for everyone's help, hopefully this works for others too. Moral of the story is don't ever charge the XD while it's turned off.

So it turns out I may have spoken too soon :(
I left it to charge all night and when I checked on it this morning the green LED was on and the device said it was fully charged, sounded great so far. But as soon as I unplugged the charging cable it died. Back to square one, no LED lights, no response at all.

I tried unplugging and re-plugging the battery and then putting it back on charge to see if that would work again, but no response.

I'm going to leave the battery unplugged today, leaving it unplugged for a long time seemed to do the trick last time. But even if it comes back again, then what? Can anyone think of what might be causing this?

I'm thinking there might be a way to 'reset' the battery, maybe that might help. The only other thing I can think of is to flash an older firmware and see if that fixes it.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: on September 08, 2015, 02:40:51 am
Once a battery has died, you can't "reset" it, and it sounds like that's what happened. I'd suggest looking for a replacement battery.

However, if/when you install it, take notice if it recharges properly. You might have a defective unit and a more serious problem with the charge circuit, and you'll just end up with a bunch of dead batteries.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: vermillion on September 08, 2015, 08:25:09 am
I seem to have had a charging issue with the 3.3.2 firmware. Charged XD while off from 70% , 10 hours later led's were off but bottom of XD was hot. Now reverted back to 3.2.0 and again charged overnight, in the morning led's off and bottom ambient.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: midknight on September 08, 2015, 08:46:53 am
Good news everyone!

After leaving the battery unplugged for a few hours and then putting it on charge the XD suddenly came to life with the battery sitting on 0%

I'm still not completely sure what caused it or what fixed but if I had to guess I would say: turning it off and leaving it to charge somehow messed it up. Unplugging the battery and letting the system drain then plugging it back into charge and turning it on seemed to fix it.

Thanks for everyone's help, hopefully this works for others too. Moral of the story is don't ever charge the XD while it's turned off.

So it turns out I may have spoken too soon :(
I left it to charge all night and when I checked on it this morning the green LED was on and the device said it was fully charged, sounded great so far. But as soon as I unplugged the charging cable it died. Back to square one, no LED lights, no response at all.

I tried unplugging and re-plugging the battery and then putting it back on charge to see if that would work again, but no response.

I'm going to leave the battery unplugged today, leaving it unplugged for a long time seemed to do the trick last time. But even if it comes back again, then what? Can anyone think of what might be causing this?

I'm thinking there might be a way to 'reset' the battery, maybe that might help. The only other thing I can think of is to flash an older firmware and see if that fixes it.

you may have a bad battery it kinda sounds like its tripping some kind of safety or battery timer is all messed up.
look at your battery see if its bulging
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Melquiades on September 08, 2015, 09:01:12 am
Sorry guys, the whole charging issue is a mess and a pain in the eye for those having it.

Chinese "Android" companies used to have QC problems, many have solve it, but GPD case seems to be extreme even today. I think GPD should be more humble and stop churning out so many devices. Just focus on one and do it right, then support it for a while to make it run better and speed up sales with the mouth to mouth,  instead of releasing devices plagued by design oversights (G5A dpad), shoddy craftmanship (new units that reveal to be reworked when opened), cheap/untested components (screens, batteries and pretty much everything) and poor aftersales support (my Q9 came back with a broken button and a dead battery after two months away for a defective screen).

Personally, after a G7, a G5A and a Q9, this battery mess does not come as a surprise to me. The G7 was sturdy and reliable, but everything else I got had really big problems. I would think many times before buying again another GPD, but over all:   I would NEVER preorder any of their stuff. And that is not even considering the fact that $140 devices  are not cheap regardless of the specs they have and they are supposed to work with no EXCUSES.

They should do that instead of having fake accounts or than posting 2 or 3 messages saying sorry guys that paid 140 dollars THE NEXT BATCH WILL BE MUCH BETTER. What a consolation!
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Melquiades on September 08, 2015, 09:02:08 am
DELETED. Quoted, not modified.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: acid on September 08, 2015, 11:18:15 am
Sorry guys, the whole charging issue is a mess and a pain in the eye for those having it.

Chinese "Android" companies used to have QC problems, many have solve it, but GPD case seems to be extreme even today. I think GPD should be more humble and stop churning out so many devices. Just focus on one and do it right, then support it for a while to make it run better and speed up sales with the mouth to mouth,  instead of releasing devices plagued by design oversights (G5A dpad), shoddy craftmanship (new units that reveal to be reworked when opened), cheap/untested components (screens, batteries and pretty much everything) and poor aftersales support (my Q9 came back with a broken button and a dead battery after two months away for a defective screen).

Personally, after a G7, a G5A and a Q9, this battery mess does not come as a surprise to me. The G7 was sturdy and reliable, but everything else I got had really big problems. I would think many times before buying again another GPD, but over all:   I would NEVER preorder any of their stuff. And that is not even considering the fact that $140 devices  are not cheap regardless of the specs they have and they are supposed to work with no EXCUSES.

They should do that instead of having fake accounts or than posting 2 or 3 messages saying sorry guys that paid 140 dollars THE NEXT BATCH WILL BE MUCH BETTER. What a consolation!

Yeah this is just unacceptable. And Willgoo and others saying that stuff is just awful tbqh. I don't like Willgoo and wouldn't recommend their shop to anyone because I've been burned, but that's just a whole other level of f*** the customer. It's like hey guys, don't worry you can buy another console that works properly in a few months. Enjoy your defective unit in the meantime and thanks for the 140 bucks.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: dragonforce on September 08, 2015, 11:34:55 am
Good news everyone!

After leaving the battery unplugged for a few hours and then putting it on charge the XD suddenly came to life with the battery sitting on 0%

I'm still not completely sure what caused it or what fixed but if I had to guess I would say: turning it off and leaving it to charge somehow messed it up. Unplugging the battery and letting the system drain then plugging it back into charge and turning it on seemed to fix it.

Thanks for everyone's help, hopefully this works for others too. Moral of the story is don't ever charge the XD while it's turned off.

So it turns out I may have spoken too soon :(
I left it to charge all night and when I checked on it this morning the green LED was on and the device said it was fully charged, sounded great so far. But as soon as I unplugged the charging cable it died. Back to square one, no LED lights, no response at all.

I tried unplugging and re-plugging the battery and then putting it back on charge to see if that would work again, but no response.

I'm going to leave the battery unplugged today, leaving it unplugged for a long time seemed to do the trick last time. But even if it comes back again, then what? Can anyone think of what might be causing this?

I'm thinking there might be a way to 'reset' the battery, maybe that might help. The only other thing I can think of is to flash an older firmware and see if that fixes it.

Do you happen to live in the netherlands? If so, i could order the battery for you from gpd, as i am also going to order the XD from them.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: scribblenaut on September 08, 2015, 02:52:23 pm
Good news everyone!

After leaving the battery unplugged for a few hours and then putting it on charge the XD suddenly came to life with the battery sitting on 0%

I'm still not completely sure what caused it or what fixed but if I had to guess I would say: turning it off and leaving it to charge somehow messed it up. Unplugging the battery and letting the system drain then plugging it back into charge and turning it on seemed to fix it.

Thanks for everyone's help, hopefully this works for others too. Moral of the story is don't ever charge the XD while it's turned off.

So it turns out I may have spoken too soon :(
I left it to charge all night and when I checked on it this morning the green LED was on and the device said it was fully charged, sounded great so far. But as soon as I unplugged the charging cable it died. Back to square one, no LED lights, no response at all.

I tried unplugging and re-plugging the battery and then putting it back on charge to see if that would work again, but no response.

I'm going to leave the battery unplugged today, leaving it unplugged for a long time seemed to do the trick last time. But even if it comes back again, then what? Can anyone think of what might be causing this?

I'm thinking there might be a way to 'reset' the battery, maybe that might help. The only other thing I can think of is to flash an older firmware and see if that fixes it.

Do you happen to live in the netherlands? If so, i could order the battery for you from gpd, as i am also going to order the XD from them.

Nah, I live in Australia. Thanks for the l offer though :)
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on September 08, 2015, 07:00:31 pm
I just got the scare of my life - for nothing, luckily.  (my heart-rate is just now returning to normal...)

It was in the charger as I was playing san andreas. I turned it off (because after a few hours teh game started to lag a bit and so did android - thought I'd clean up the RAM) and immediately wanted to turn it back on again. It did not respond to standard power button press, so I thought - "oh no..."

Then I noticed the screen was a tad bit brigther then off, like it was actually in some sort of deep sleep mode. So I kept pushing the power button for 7 seconds. It really turned off then. Then I turned it on again while still in the charger, it came on in a few seconds like usual and now it happily lies charging in standby mode. (and also no problem if I remove cable, it really is fine)

So something to try if you think your device does not come back up after you turn it off while charging? :)

(and it happened quite naturally, and the led kept working as intended, but off course this can't be what's supposed to happen, anyone know/guess what happened? An android crash as I turned it off or something? :O)
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on September 08, 2015, 08:18:18 pm
I just tried turning it off and on while not charging, no problems at all. PFEWWW!

But... I am scared (my hairs  literally stand up) at the thought of turning it off and on while it's charging now and since that's totally unncessery anyway... I think I won't do that.

But just in case I have to sometimes (say it one times force reboots while in charger or something) can someone please confirm that that is safe and has no risk of running into the issue(s) discussed in this thread?? :D
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: jonlad on September 08, 2015, 09:33:45 pm
Sorry guys, the whole charging issue is a mess and a pain in the eye for those having it.

Chinese "Android" companies used to have QC problems, many have solve it, but GPD case seems to be extreme even today. I think GPD should be more humble and stop churning out so many devices. Just focus on one and do it right, then support it for a while to make it run better and speed up sales with the mouth to mouth,  instead of releasing devices plagued by design oversights (G5A dpad), shoddy craftmanship (new units that reveal to be reworked when opened), cheap/untested components (screens, batteries and pretty much everything) and poor aftersales support (my Q9 came back with a broken button and a dead battery after two months away for a defective screen).

Personally, after a G7, a G5A and a Q9, this battery mess does not come as a surprise to me. The G7 was sturdy and reliable, but everything else I got had really big problems. I would think many times before buying again another GPD, but over all:   I would NEVER preorder any of their stuff. And that is not even considering the fact that $140 devices  are not cheap regardless of the specs they have and they are supposed to work with no EXCUSES.

They should do that instead of having fake accounts or than posting 2 or 3 messages saying sorry guys that paid 140 dollars THE NEXT BATCH WILL BE MUCH BETTER. What a consolation!

Yeah this is just unacceptable. And Willgoo and others saying that stuff is just awful tbqh. I don't like Willgoo and wouldn't recommend their shop to anyone because I've been burned, but that's just a whole other level of f*** the customer. It's like hey guys, don't worry you can buy another console that works properly in a few months. Enjoy your defective unit in the meantime and thanks for the 140 bucks.

Can you elaborate on your experience with Wilgoo? I was planning on buying mine from there.....

Dont want to be having dramas with an RMA if the situation ever came up  ???
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: acid on September 09, 2015, 01:01:57 am
Here's a nice collection of Willgoo stories.

boards.dingoonity.org/jxd-devices/why-i'm-never-going-back-to-willgoo/

Bottom line, you better pray the unit doesn't have any problems.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Kayday on September 09, 2015, 04:49:40 am
Have you guys tried charging the XD with another MicroUSB cable? I noticed one day that my microusb cable that came with my Samsung phone was not charging my phone but discharging the battery. I replaced it and all was fine. The cable still works as data but not for charging. I also tend to stay away from cheap microusb cables. Have had bad experience with them not charging or dying very fast.

Also, I think someone mentioned not to use the cable that came with the XD. I'm using my PS4 microsub cable to charge the XD.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: algorithm on May 15, 2016, 10:01:12 pm
The GPD XD (Re-marketed as the Droidbox Playon) was delivered today and I had a great time on this device.   Truly a huge improvement in every aspect in comparison to my JXD S7800B..  But..

Decided to charge the thing when it was at 25% battery life with the device off...  Came back an hour later and everything including all lights were off.

Holding down the power button and releasing it would quickly flash the red/green light and turn off

Removing the charger (or turning the power off the charger) and then attempting to turn on the device would turn it on but it would barely make it to the start screen reporting battery life of 1% and then turn off

During the above, while turning on, even switching back on the charger and cable would not light up any LED's

Using the Volume Down and Power hold method would display the red light (but would then eventually turn off - I guess this is because it finds out that there is no communication as it is expecting usb data transfer or acknowledgement)

Connecting to the PC system via USB = same issues with non charge.  Light will not turn on at all.   Removing cable and then turning it on+ then connecting usb cable to pc does detect the device but then quickly powers down due to 1% battery life.

I have also tried the volume down and power method and this keeps the red light on when connected to the PC (Furthermore detection is not an issue either via rock-chip tools).   I kept it at the red light stage for a few hours in the hope that there may be a trickle charge (and the red led was on) but to no avail...

The device is now all wrapped up ready to return back.  Seems the "badly designed" jxd s7800b has outlived the GPD.

The morale of this story is...   You get what you pay for.   If something is cheap, then expect some corners cut.   I have heard stories of this GPD device getting screen damaged because it is charged while off or battery dying (like it did to mine) - totally inexcusable.

Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Skelton-retired on May 15, 2016, 10:17:01 pm
I guess you just had bad luck and got a deffective unit with a deffective batttery. Use warranty and get a new one where you bought it.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: algorithm on May 16, 2016, 10:25:06 am
I have decided against purchasing another product like this.   In the meantime, my Galaxy S6 via clip-on gamepad does the job better than any of these other unreliable products.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Marco on January 14, 2017, 01:27:08 pm
This Morning my GPD XD dident turn on too.
I had it charging over Night with the Charger and Cable from my galaxy s6. the XD was shut off.
When i first looked at it, i was surprised that the Led wasent glowing at all. the Bottom of the Device was Hand-warm. i tried to turn it on but it's not making any move at all.

Now i read through this thread, by now my XD is open, and i will wait for some hours.
When i bought it, i was soooo happy until i found out that the port of Soulcalibur has shitty controls, the DC-Port in reicast has flickering Backgrounds and Segarally2 dosent work at all. Those two Games were the main Reason for me to get that Device, that fact made me angry already. Now that i have come over that, i spent the last week photoshopping Gamelogos for HAL-Launcher and now this piece of shit-quality Device dies out on me.

But not only that... when i opened it up, to eventually get a Replacement Battery i figured that there are NO Info's of what Type of Battery this is, no Voltage, no Amp's no NOTHING!!!!

i spent so much day's and hour's to configure Emulators, getting the right roms, flashing the device, setting up hal launcher, you all know than you can't do this all in an easy sunday afternoon when you are new to this device.

and now when the most things run nearly ok and playable, it dies.
It's not only the Money it did cost me (DHL want's a creepy amount of Money for cuostum-dues and handling when you're in switzerland) it's also the insane amount of time i invested! Goddamn!

I'm pissed off madly >:(

Edit : The Battery is taped down so tight, that i might destroy the Battery when attempting to get it out, how did u guy's manage this? i don't wanna bend it or so...
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: algorithm on January 14, 2017, 01:46:36 pm
Its very well known that a fast charger together with the GPD XD will damage the device.  (In particular the Samsung Galaxy S6 Fast Charger) - This also happened to me before I got my replacement.    The issue is that the voltage of 9v is sent regardless.   (I know that some devices communicate with the chargers in order to pull off the right amount of power)  Not with the XD. 

Probably wont do much good replacing the battery either (I would recommend that you send it back if you can and mention that it just did not turn on - Do not mention the fast charger)

Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: algorithm on January 14, 2017, 01:52:30 pm
One other note.  If you do manage to get a replacement, also ensure that you never turn the device off or on while it is charging as due to a design flaw, it may fry the screen circuitry.  Not sure if it affects some or all devices (and it may also be progressive damage rather than immediate).   Either turn off fully then charge.  Then remove charge cable and turn on, or turn on and charge, and remove charge cable before turning off.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: Marco on January 14, 2017, 02:03:20 pm
nice ...in other threads there is mentioned that we should use quality chargers and cables...
now, should i stick with the original that came with the device?
and, would you say, my xd is dead now?? not only the battery?
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on January 14, 2017, 02:06:11 pm
This Morning my GPD XD dident turn on too.
I had it charging over Night with the Charger and Cable from my galaxy s6. the XD was shut off.
When i first looked at it, i was surprised that the Led wasent glowing at all. the Bottom of the Device was Hand-warm. i tried to turn it on but it's not making any move at all.

Now i read through this thread, by now my XD is open, and i will wait for some hours.
When i bought it, i was soooo happy until i found out that the port of Soulcalibur has shitty controls, the DC-Port in reicast has flickering Backgrounds and Segarally2 dosent work at all. Those two Games were the main Reason for me to get that Device, that fact made me angry already. Now that i have come over that, i spent the last week photoshopping Gamelogos for HAL-Launcher and now this piece of shit-quality Device dies out on me.

But not only that... when i opened it up, to eventually get a Replacement Battery i figured that there are NO Info's of what Type of Battery this is, no Voltage, no Amp's no NOTHING!!!!

i spent so much day's and hour's to configure Emulators, getting the right roms, flashing the device, setting up hal launcher, you all know than you can't do this all in an easy sunday afternoon when you are new to this device.

and now when the most things run nearly ok and playable, it dies.
It's not only the Money it did cost me (DHL want's a creepy amount of Money for cuostum-dues and handling when you're in switzerland) it's also the insane amount of time i invested! Goddamn!

I'm pissed off madly >:(

Edit : The Battery is taped down so tight, that i might destroy the Battery when attempting to get it out, how did u guy's manage this? i don't wanna bend it or so...

So, the only two games you wanted to buy it for are ones for which it's known and people reported here and can be seen on youtube that they don't work, and despite a million warnings you blew it up with a fast charger, and now you are pissed off?

I mean sorry, but that sounds quite unreasonable... with all due respect, investigate before you buy :-/

there are a million warnings on here that a s6 charger WILL blow it up. It would probably have lasted a year or much longer (dpending on use) if you had just charge it with a normal charger.

It's actually built quite well. That's why , you know, it's difficult to remove the battery - it's built sturdily. IT doesn't fall apart. You just shouldn't have used a fast charger.

And sorry, but snes games,psx, dos, ds, gba, nes, mega drive, arcade, android, amiga, etc. games all work great. The entire libraries of all those systems work without issue. Reicast is clearly labeled as a ALPHA emulator. It's well known that it flickers in some games. There is like a dozen videos on youtube of that hapening with that exact game on GPD devices for god's sake.

It's not GPD's fault if the only two games you buy it for are also about the only ones who don't work (which is known), and you then blow it up yourself (despite like, a 100 threads on here that you shouldn't use a fast charger).

Sorry to say, but, next time you buy anything, first use google to find out whether or not you could play those games on it. It would take about 2 minutes.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on January 14, 2017, 02:07:52 pm
nice ...in other threads there is mentioned that we should use quality chargers and cables...
now, should i stick with the original that came with the device?
and, would you say, my xd is dead now?? not only the battery?

And yes. it's dead. You blew the capacitors. They are not made for quick charge voltage. you can use ANY 2.0A/5.0V charger with it. I use a samsing one myself. But 2.0A/5.0V, NO FAST CHARGERS!

And indeed don't turn it off/on while charging. They should have fixed that bug like a year ago, but it doesn't hurt to be carefull. It will last you quite a while if you just charge it on standby, it's mostly built like a tank.
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: algorithm on January 14, 2017, 02:16:49 pm
I charge mine via my PC's USB port (I know it takes longer, but when I am on my pc working on something, I am in no hurry)   Still going strong and despite its two main flaws, it is a very good device.   Pretty much N64, PS1 and under and the retro arcade emulation works perfectly with it with even some PSP games being rather playable.

Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: tiagao_extremo on January 15, 2017, 01:29:31 am
And yes. it's dead. You blew the capacitors. They are not made for quick charge voltage. you can use ANY 2.0A/5.0V charger with it. I use a samsing one myself. But 2.0A/5.0V, NO FAST CHARGERS!

And indeed don't turn it off/on while charging. They should have fixed that bug like a year ago, but it doesn't hurt to be carefull. It will last you quite a while if you just charge it on standby, it's mostly built like a tank.

Hi eragon2890. Which samsung model charger are you using? I bought a samsung charger for the S4 samsung galaxy, it says 5V, 2A and according to the seller it's a normal charger, not a fast one. Since then i'm not seeing those magical fire sparkles, which means it's safe, right?
Title: Re: GPD XD - No response; not turning on, no lights, nothing
Post by: eragon2890 on January 15, 2017, 09:41:26 am
And yes. it's dead. You blew the capacitors. They are not made for quick charge voltage. you can use ANY 2.0A/5.0V charger with it. I use a samsing one myself. But 2.0A/5.0V, NO FAST CHARGERS!

And indeed don't turn it off/on while charging. They should have fixed that bug like a year ago, but it doesn't hurt to be carefull. It will last you quite a while if you just charge it on standby, it's mostly built like a tank.

Hi eragon2890. Which samsung model charger are you using? I bought a samsung charger for the S4 samsung galaxy, it says 5V, 2A and according to the seller it's a normal charger, not a fast one. Since then i'm not seeing those magical fire sparkles, which means it's safe, right?

I think I have the exact same charger probably. IT's a 2.0 A 5.0 v black samsung charger, no fast charge. I use it to power my Q9 since april 2015 without issue, and I also powered my XD for 14 months with it without any problems ever and I now use it for the WIN. Also the revo k101 plus and my xiami powerbank plus my smartphone - so yeah, I say you can plug anyhting into it! :)