I received my unit in the mail today. The right side of the directional pad is unresponsive unless depressed with a lot of force relative to the other 3 sides, rendering the unit pretty much useless as a gaming device.
Please let me know what I need to do next.
EDIT: Wow, they got back to me fast! Evidently a little 'breaking in' might be useful to get the pad working. After some exercise it seems to be working better. I'll let you know if I encounter this issue any further. (THANKS!)