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GCW Zero => General => Topic started by: AztroZombie on June 18, 2013, 06:08:17 pm

Title: D-Pad and buttons sticking issue
Post by: AztroZombie on June 18, 2013, 06:08:17 pm
I don't want to hijack an existing topic for this, and I also believe this issue deserves its own thread. Does anyone have a solution for the sticking d-pad/buttons yet? Seems like a pretty consistent problem and I'd like to get this sorted asap without having to send it back to Justin and wait for a fix/replacement.

Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 18, 2013, 06:18:51 pm
It looks like it's the paint on the buttons/d-pad that made them too thick to fit in the slots perfectly and it is causing the friction. An extensive use of the d-pad/buttons for few hours should remove the excessive paint.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 18, 2013, 06:26:08 pm
It looks like it's the paint on the buttons/d-pad that made them too thick to fit in the slots perfectly and it is causing the friction. An extensive use of the d-pad/buttons for few hours should remove the excessive paint.

Not on mine yet, I've worked the d-pad for a few hours. Has anyone tried sanding/scraping/trimming, or opening the unit?
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 18, 2013, 07:04:18 pm
I suppose this is a reason to be glad I wasn't an early adopter.  I hope these hardware issues get hammered out before the production units start rolling out, I'm looking forward to getting one.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 18, 2013, 07:06:57 pm
I suppose this is a reason to be glad I wasn't an early adopter.  I hope these hardware issues get hammered out before the production units start rolling out, I'm looking forward to getting one.

To be fair, it doesn't make the device unplayable, it's more just annoying... There HAS to be a simple fix. Oh and I'd rather have a sticky d-pad than nothing  :P
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 18, 2013, 07:11:06 pm
the user "ithought" mentioned in the other thread that he filed away at the d-pad and fixed the issue, however he didn't give any further details as to whether he took the thing apart to do it or what...

Someone called this issue the "down arrow of death" but I feel it's more appropriate to call it the "down arrow of severe annoyance after waiting so long to get a unit only to have a glaring flaw"... perhaps less catchy.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 18, 2013, 07:19:18 pm
the user "ithought" mentioned in the other thread that he filed away at the d-pad and fixed the issue, however he didn't give any further details as to whether he took the thing apart to do it or what...

Someone called this issue the "down arrow of death" but I feel it's more appropriate to call it the "down arrow of severe annoyance after waiting so long to get a unit only to have a glaring flaw"... perhaps less catchy.

LOL, the down arrow of death is a bit extreme! I'm SUPER happy with the Zero so far. Like you said, it's just a little annoying that's all, and I'd like to fix it. Filing down the plastic would probably result in plastic shavings inside the unit itself, which I doubt would be good for it. We need more ideas  :-\
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 18, 2013, 07:26:22 pm
Is it hard to pop the case open?  Are there security screws or anything?

Maybe you could just shave the plastic slightly with an xacto knife.  It might be easier than sanding.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 18, 2013, 08:22:17 pm
Is it hard to pop the case open?  Are there security screws or anything?

Maybe you could just shave the plastic slightly with an xacto knife.  It might be easier than sanding.

There's 4 screws, Justin said that opening the case could cause alignment issues with some of the components.
Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 18, 2013, 09:00:34 pm
I have opened the back of the case (to access the internal microSD) several times. While it's super simple to open it (just 4 screws hidden behind the rubber "legs"), there are three things to watch for:
1) At least in the prototype units, the battery cable is short enough to accidently stretch and break it if you open the case rapidly
2) When closing the case, extra attention needs to be put into the proper placement of the shoulder buttons, otherwise they might be misplaced and either sink or stick
3) When screwing the case back, be sure not to screw the top row screws too hard, it will cause friction in the shoulder buttons and prevent them from retracting
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 18, 2013, 09:19:26 pm
I have opened the back of the case (to access the internal microSD) several times. While it's super simple to open it (just 4 screws hidden behind the rubber "legs"), there are three things to watch for:
1) At least in the prototype units, the battery cable is short enough to accidently stretch and break it if you open the case rapidly
2) When closing the case, extra attention needs to be put into the proper placement of the shoulder buttons, otherwise they might be misplaced and either sink or stick
3) When screwing the case back, be sure not to screw the top row screws too hard, it will cause friction in the shoulder buttons and prevent them from retracting

I opened mine... Does the battery detach from the back of the case? I opened it about 1/4 of an inch saw the short wire and then closed it.
Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 18, 2013, 09:50:14 pm
Does the battery detach from the back of the case? I opened it about 1/4 of an inch saw the short wire and then closed it.
No, it's glued to the back of the case. However you can simply open the case about half the way and then rest the back side against something so it doesn't open the rest of the way.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 12:20:04 am
Does the battery detach from the back of the case? I opened it about 1/4 of an inch saw the short wire and then closed it.
No, it's glued to the back of the case. However you can simply open the case about half the way and then rest the back side against something so it doesn't open the rest of the way.

Then what? Does the front of the case just pop off, or is the board attached to it from the inside with screws? When I open mine I'll take pictures, but I'd like to know as much as I can before the surgery.
Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 19, 2013, 01:19:41 am
I have never opened the front of the case, as I never needed to.
Title: Re: D-Pad and buttons sticking issue
Post by: boelze on June 19, 2013, 01:54:59 am
I think qbertaddict is the person you should contact. According to his youtube videos he swapped the default dpad and buttons on his black se with white ones. If he did that by himself he sure would know how to strip down the front panel.
Title: Re: D-Pad and buttons sticking issue
Post by: ithought on June 19, 2013, 02:50:35 am
yes i opened the gcw.

this is how i opened it.
(do at your own risk, and be careful. im not good at giving instructions)

pop off the nub stick (its pretty tight).
unscrew the four screws on the back covered by rubber pads.
the back case can come loose now,  but has the battery and rumble motor attached to it. the wires from the battery and motor connect to one side of the motherboard, so you can lift one side of the back case and move it to the side. like this __|  . (just hold it in place for now)
then theres more screws on the motherboard that you have to unscrew.
(almost forgot) remove the screen connector thing in the middle of the motherboard by lifting the grey tab thing.
then there is the power switch and hdmi port that you have to get loose. i got it out by forcing the casing out alittle.

and you should be able to take the motherboard out now with a little maneuvering.

and these are the parts i filed down. (the d-pad it white under the paint)
using Veritas  image

Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on June 19, 2013, 03:08:17 am
And this fixed the problem(s) completely IThought? You said in a previous post that the extra pressure needed to register a press was related to the sticky DPad. So your fix here cured both problems?
Title: Re: D-Pad and buttons sticking issue
Post by: ithought on June 19, 2013, 03:15:41 am
yes when looking at my d-pad, the buttons registered at the same distance pressed down, but the down button would get stuck before it got there, thus needing more pressure. atleast  thats what was happening with mine.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on June 19, 2013, 04:13:12 am
Well that's good news then. Perhaps if others follow your lead and are successful a sticky thread might be in order. It would be great if the community could broadcast a step-by-step solution to help out those afflicted.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 04:23:14 am
opened it up, i started to scrape the paint away on the d-pad and it's white underneath. so i decided to scrape off only the edges and create a custom d-pad, should look ok when I'm done...
Title: Re: D-Pad and buttons sticking issue
Post by: Orb on June 19, 2013, 05:04:42 am
I now regret getting the black one.  The black units are painted white units, so any nick or scratch will show a nice white mark.  Should look like crap if not meticulously cared for.

What the hell...... China run out of black plastic?

Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 19, 2013, 05:05:08 am
Shaving down the d-pad itself?

I'd have figured it'd be better to file away the d-pad housing... Seems like the cut-out being too small is the problem...

I now regret getting the black one.  The black units are painted white units, so any nick or scratch will show a nice white mark.  Should look like crap if not meticulously cared for.

What the hell...... China run out of black plastic?



This is actually quite common practice even among the big boys...  Colored plastic is expensive.  Often a base neutral color is chosen and paint top-coats go over it.
Title: Re: D-Pad and buttons sticking issue
Post by: SNESFAN on June 19, 2013, 05:15:04 am
I think only the dpad and action buttons are white underneath

I don't see the paint coming off the case as easily as the buttons.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 05:28:34 am
Just the d-pad on mine was white (and analog stick), the case is black under the paint. I did not have issues with the action buttons. Here is the final result, NO MORE STICKING, d-pad feels great!
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 19, 2013, 05:34:10 am
why don't you guys just shave the case around the d-pad...?  Then the white wouldn't be exposed.
Title: Re: D-Pad and buttons sticking issue
Post by: ithought on June 19, 2013, 05:37:48 am
Just the d-pad on mine was white, the case is black under the paint. I did not have issues with the action buttons. Here is the final result, NO MORE STICKING, d-pad feels great!
wow d-pad looks nice.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 19, 2013, 05:49:33 am
So how much do you think you had to shave off?

What'd you use to do it?
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 05:54:08 am
why don't you guys just shave the case around the d-pad...?  Then the white wouldn't be exposed.

Well, mine was sticking/rubbing so horribly that the white was already starting to show through on the d-pad. I had no choice. I shaved both the d-pad paint and the case around it, because I sure as hell didn't want to risk it not working and have to open it up again.

I ALSO found an extra speaker grill cover floating around inside the case, so I'm glad I got that out of there!  :o

Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 19, 2013, 02:13:28 pm
Getting a closer look at the d-pad itself, outside of the unit, I see why you want to file away at the d-pad instead of the casing. 

Most d-pads have a circle surrounding the entire diameter at the base, the GCW0's only has a nub at the internal edges.  Filing away at the casing may enhance the risk that you're d-pad starts popping out from the casing.

My d-pad seems to only be getting worse with play-time not better, so I guess I'll be doing this too.  I'll try to take video of the process.
Title: Re: D-Pad and buttons sticking issue
Post by: fukes on June 19, 2013, 02:19:51 pm
Getting a closer look at the d-pad itself, outside of the unit, I see why you want to file away at the d-pad instead of the casing. 

Most d-pads have a circle surrounding the entire diameter at the base, the GCW0's only has a nub at the internal edges.  Filing away at the casing may enhance the risk that you're d-pad starts popping out from the casing.

My d-pad seems to only be getting worse with play-time not better, so I guess I'll be doing this too.  I'll try to take video of the process.

Mine's also got worse sticking on the up direction - so disappointing and i'm nervous about opening it up to do this same thing but also worried i'll be waiting for another year to get my GCW back if I sent it back :(

I've emailed Justin but he just replied with "It will wear in pretty quickly about six to eight hours use" and "Once it wears in should be more responsive keep me posted if not" i'm not so sure about it wearing in...

 
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 02:28:26 pm
Getting a closer look at the d-pad itself, outside of the unit, I see why you want to file away at the d-pad instead of the casing. 

Most d-pads have a circle surrounding the entire diameter at the base, the GCW0's only has a nub at the internal edges.  Filing away at the casing may enhance the risk that you're d-pad starts popping out from the casing.

Exactly! There are "stops" on the d-pad that keep it in the case. I did my best to not scrape those or the area on the case itself where they rest. If you remove too much of the case material your d-pad is going to pop completely out of the unit.
Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 19, 2013, 02:40:08 pm
Mine's also got worse sticking on the up direction - so disappointing and i'm nervous about opening it up to do this same thing but also worried i'll be waiting for another year to get my GCW back if I sent it back :(

I've emailed Justin but he just replied with "It will wear in pretty quickly about six to eight hours use" and "Once it wears in should be more responsive keep me posted if not" i'm not so sure about it wearing in...
Check if any residue from the d-pad paint didn't accumulate inside the d-pad slot.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 02:42:02 pm

Mine's also got worse sticking on the up direction - so disappointing and i'm nervous about opening it up to do this same thing but also worried i'll be waiting for another year to get my GCW back if I sent it back :(

I've emailed Justin but he just replied with "It will wear in pretty quickly about six to eight hours use" and "Once it wears in should be more responsive keep me posted if not" i'm not so sure about it wearing in...

I completely disagree with the d-pad getting "better" with use. Mine went from not sticking at all to sticking terribly. BUT in team GCW's defense, I can also see why the units passed quality control. The paint on the d-pad and case has a bit of a smooth/gloss finish to it, allowing the d-pad to function properly, AT FIRST. Once this top coat begins to wear from rubbing, it provides the perfect surface for the sticking to occur. It will start to creak and then stick.

The fix is simple if you have the balls to open up the case. It took me about an hour to do the whole thing and I was being SUPER careful. People shouldn't freak out about the issue, either grow a pair and fix yourself or send it back under warranty.  ;) I wouldn't hesitate buying another... I'll probably get a white one too once they're available at Ithic, sticky d-pad or not.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 19, 2013, 03:16:48 pm
Justin mentioned a couple of times that the d-pad gets better with 6-8 hours of use.  I suspect he's trying to blow off this problem.  Clearly many peoples d-pad problems don't go away with use.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 19, 2013, 03:27:17 pm
Justin mentioned a couple of times that the d-pad gets better with 6-8 hours of use.  I suspect he's trying to blow off this problem.  Clearly many peoples d-pad problems don't go away with use.

Not sure if I've put in 6-8 hours but the crunching noise this thing makes is grotesque.  Also, after following my own advice of extended "thumb exercises" the problem mostly gets worse.  As AztroZombie stated, paint just accumulates on more than one direction overtime and soon enough, all directions feel a bit "sticky". 

Some people have reported having no problems at all, which makes me wonder if on units that are experiencing the problem is the d-pad bigger or the hole cut smaller?  Or is is a sloppy paint job? 

Can anyone with a seemingly perfect d-pad take a really close picture of it? 

Also, I tend to wonder if the problem can be remedied externally.  Move the d-pad in the up position, then file away the bottom and edges of the down direction.  Repeat for all sides.  You'll probably want to do this with the unit upside-down so plastic shavings don't get in your unit...

Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 03:31:52 pm
I suspect he's trying to blow off this problem.

I wouldn't go that far, he PM'd me and told me if it didn't get better with use that I could send it back under warranty and they would fix or replace it. That's not blowing off the issue at all, he was very nice about it actually. Maybe some of them have a thinner layer of paint and do get better with time, I can only speak for myself and it wasn't getting any better on my own device. I didn't want to send it off and wait for a warranty fix.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 19, 2013, 03:33:35 pm
Did the franken-zeros not have this problem?
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 19, 2013, 03:36:51 pm
I suspect he's trying to blow off this problem.

I wouldn't go that far, he PM'd me and told me if it didn't get better with use that I could send it back under warranty and they would fix or replace it. That's not blowing off the issue at all, he was very nice about it actually. Maybe some of them have a thinner layer of paint and do get better with time, I can only speak for myself and it wasn't getting any better on my own device. I didn't want to send it off and wait for a warranty fix.

Could the d-pad be removed and the paint completely removed with thinner?  Then there'd be no paint to stick.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 03:39:55 pm
Could the d-pad be removed and the paint completely removed with thinner?  Then there'd be no paint to stick.

I thought about doing that but I did not want to damage or warp the plastic. I simply scraped the paint off with a sharp x-acto knife.
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on June 19, 2013, 03:42:53 pm
I thought about doing that but I did not want to damage or warp the plastic. I simply scraped the paint off with a sharp x-acto knife.

Would it be possible for one to do that without taking the d-pad out of the case? You'd need something thin and sharp, and I'm thinking possibly a drafting knife would fix it:

(http://i.imgur.com/gE48ajW.jpg)
Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 19, 2013, 03:46:11 pm
Did the franken-zeros not have this problem?
Neither of my prototype units has this problem (I have both a white and a black one).
I don't want to spread rumors, but so far everything hints to the thicker paint on the d-pad in the black units being the issue here.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 03:47:37 pm


Would it be possible for one to do that without taking the d-pad out of the case? You'd need something thin and sharp, and I'm thinking possibly a drafting knife would fix it:

I wouldn't attempt without opening the case. There was a lot of paint shavings and I wouldn't want those inside the device. Also you could damage the membrane under the d-pad.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 19, 2013, 03:47:49 pm
Did the franken-zeros not have this problem?
Neither of my prototype units has this problem (I have both white and black one).
I don't want to spread rumors, but so far everything hints to the thicker paint on the d-pad in the black units being the issue here.

Myself, and I believe Yertle have white units... same issue.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 19, 2013, 03:50:00 pm


Would it be possible for one to do that without taking the d-pad out of the case? You'd need something thin and sharp, and I'm thinking possibly a drafting knife would fix it:

I wouldn't attempt without opening the case. There was a lot of paint shavings and I wouldn't want those inside the device. Also you could damage the membrane under the d-pad.

Like I said, working the d-pad from side to side, upside down may allow you to get at enough of the paint without opening the unit.  I'd say just open the damn thing but I certainly don't blame anyone for being afraid to.  I've hacked many a game console and my day so know what to expect.

Since we already have an intrusive fix that seems to work, I'm going to try to resolve this issue without opening my unit today at lunch.  I'll take video of the process and if the results prove positive, those uncomfortable with opening their gcw0 will have a means of doing so. 
Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 19, 2013, 03:51:06 pm
Myself, and I believe Yertle have white units... same issue.
Ah, thanks for clarifying.
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on June 19, 2013, 03:57:18 pm
I wouldn't attempt without opening the case. There was a lot of paint shavings and I wouldn't want those inside the device. Also you could damage the membrane under the d-pad.

Like I said, working the d-pad from side to side, upside down may allow you to get at enough of the paint without opening the unit.  I'd say just open the damn thing but I certainly don't blame anyone for being afraid to.  I've hacked many a game console and my day so know what to expect.

Ok, so what about shaving it off while holding the console face-down in the air so that the shavings don't fall into the console itself? I'm just really worried when it comes to opening up a device that I waited almost a year for, especially if it voids the warranty should I screw up once I'm inside.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 19, 2013, 03:59:47 pm
That's what I'll try and do.

Though seriously, anyone with a perfectly working d-pad who can take close-up pictures of it would be helpful.
Title: Re: D-Pad and buttons sticking issue
Post by: ruffnutts on June 19, 2013, 04:14:18 pm
If it happens to mine I will use some sort of grease  - tiniest bit though.. there's no way I will start shaving shit off it lol
Title: Re: D-Pad and buttons sticking issue
Post by: gcw on June 19, 2013, 04:26:12 pm
We have become aware of the issue that some people have experienced with their GCW Zero units. The problem appears to be the d-pad or face buttons refusing to retract to the released position (or as some call it "sticking"). We have noticed that with the extended use of the d-pad/buttons the plastic seems to wear and in most cases it resolves the issue.
However if you have experienced this problem and if it remains unacceptable or unbearable; we will offer you a replacement D-Pad which is being made slightly smaller and appears to resolve the issue   If you choose warranty repair/replacement all you would need to do is mail back the console itself (no need to send other accessories you received), securely packed to prevent damage, back to us. The address to ship is the same as the return address on the package your console was sent in.
If you would like a replacement D-Pad mailed to you when we have them from the factory we will make a post once we get them with a web form for you to fill out with your address so we can mail the replacement.

We would like to emphasize that we have tested all the units for QA here in central USA and we have not experienced this issue. While at this time the origin for this issue is inconclusive, we hypothesize it could be a result of a difference in tolerance during the production process or painting process of the plastic cases d-pad. We are greatly sorry for any inconvenience caused by this issue.

PS: As suggested by Raygan mabe the oil/grease used on tuba slides could be used not sure as no one has tried it...
Title: Re: D-Pad and buttons sticking issue
Post by: ruffnutts on June 19, 2013, 04:32:51 pm
Quote
PS: As suggested by Raygan mabe the oil/grease used on tuba slides could be used not sure as no one has tried it..

This is what I would do.. it worked on other devices I own  ;)
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on June 19, 2013, 04:34:47 pm
Quote
PS: As suggested by Raygan mabe the oil/grease used on tuba slides could be used not sure as no one has tried it..

This is what I would do.. it worked on other devices I own  ;)

Wouldn't that get all over your fingers while you're playing though? I've got no idea when it comes to that stuff.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 19, 2013, 04:41:35 pm
So I assume that when regular production units start rolling out, they'll have the smaller d-pad?
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 04:43:24 pm
PS: As suggested by Raygan mabe the oil/grease used on tuba slides could be used not sure as no one has tried it...

Watch out, there's a silicon/rubber membrane under that d-pad. We have no idea what a foreign grease or oil will do to it. Could cause it to break down over time.

Good news about the replacement d-pads though!  ;D
Title: Re: D-Pad and buttons sticking issue
Post by: BAFelton on June 19, 2013, 04:49:30 pm
A few pics of the proto
 if you need more, tell me, it's open atm :

(http://img15.hostingpics.net/pics/324829P1010686.jpg) (http://www.hostingpics.net/viewer.php?id=324829P1010686.jpg)

(http://img15.hostingpics.net/pics/850458P1010679.jpg) (http://www.hostingpics.net/viewer.php?id=850458P1010679.jpg)

(http://img15.hostingpics.net/pics/574168P1010680.jpg) (http://www.hostingpics.net/viewer.php?id=574168P1010680.jpg)

(http://img15.hostingpics.net/pics/725855P1010681.jpg) (http://www.hostingpics.net/viewer.php?id=725855P1010681.jpg)

(http://img15.hostingpics.net/pics/717000P1010682.jpg) (http://www.hostingpics.net/viewer.php?id=717000P1010682.jpg)

(http://img15.hostingpics.net/pics/941299P1010683.jpg) (http://www.hostingpics.net/viewer.php?id=941299P1010683.jpg)

(http://img15.hostingpics.net/pics/422519P1010684.jpg) (http://www.hostingpics.net/viewer.php?id=422519P1010684.jpg)

(http://img15.hostingpics.net/pics/781332P1010685.jpg) (http://www.hostingpics.net/viewer.php?id=781332P1010685.jpg)
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 19, 2013, 04:53:01 pm
A few pics of the proto
 if you need more, tell me, it's open atm

It doesn't look painted, am I wrong?
Title: Re: D-Pad and buttons sticking issue
Post by: BAFelton on June 19, 2013, 04:53:19 pm
no it's not
Title: Re: D-Pad and buttons sticking issue
Post by: Yrx on June 19, 2013, 05:32:07 pm
PS: As suggested by Raygan mabe the oil/grease used on tuba slides could be used not sure as no one has tried it...
I think Raygan mentioned it and then I mentioned the part about tubas, so I wanted to clarify here; I would NOT recommend the stuff that you get at the music store. White lithium grease (from a hardware or auto parts store) would be the way to go if you wanted to attempt this, and you wouldn't want to use more than a tiny bit. If you used more than a negligible amount, it would get all over your fingers. A little of this stuff goes a long way.

In other news, my d pad is definitely better than it was out of the box. It still creaks a bit, but it doesn't get stuck anymore. My buttons are also pretty tight still. I might scrape off the paint in the future if it's an issue, doesn't hurt that it looks pretty snazzy. To be honest I haven't been playing with it a whole lot since the emulators are still fairly immature (scaling, sound issues, button mapping, etc).
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 19, 2013, 08:52:27 pm
Hey All,
I got a non-intrusive fix for the sticky d-pad issue!
It works on my sticky/creaky unit and it will probably work on others.

Use a tiny bit of a silicon (or possibly lithium) based lubricant around the edges of the d-pad.  Some research I did suggests that for plastic on plastic friction, synthetic lubricants work best and are generally electrical component safe.

Using a toothpick or paperclip, apply the lubricant to the grooves of the d-pad where it meets the cut-out.  Hold the d-pad up, then apply the lubricant around the bottom and edges, than repeat for all directions.  Be sure to get some in the grooves around the entire d-pad.

Once done, take a napkin and wipe the excess off.  I just put the napkin between my thumb and the d-pad and worked every direction of the d-pad and around the cut-out.

Worked like a charm, though I don't know if I'll have to do this again sometime in the future.  It's quick, cheap, easy, and non-intrusive so I don't mind having to do it again.

I can't recommend a particular brand for the job as the particular lubricant I used is apparently used for centrifuges.  It said right on the back that it was food-grade and silicon based.
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on June 19, 2013, 09:19:56 pm
Hey All,
I got a non-intrusive fix for the sticky d-pad issue!
It works on my sticky/creaky unit and it will probably work on others.

Use a tiny bit of a silicon (or possibly lithium) based lubricant around the edges of the d-pad.  Some research I did suggests that for plastic on plastic friction, synthetic lubricants work best and are generally electrical component safe.

Using a toothpick or paperclip, apply the lubricant to the grooves of the d-pad where it meets the cut-out.  Hold the d-pad up, then apply the lubricant around the bottom and edges, than repeat for all directions.  Be sure to get some in the grooves around the entire d-pad.

Once done, take a napkin and wipe the excess off.  I just put the napkin between my thumb and the d-pad and worked every direction of the d-pad and around the cut-out.

Worked like a charm, though I don't know if I'll have to do this again sometime in the future.  It's quick, cheap, easy, and non-intrusive so I don't mind having to do it again.

I can't recommend a particular brand for the job as the particular lubricant I used is apparently used for centrifuges.  It said right on the back that it was food-grade and silicon based.

As someone who doesn't know a thing about different lubricants, will that possibly corrode anything if it's silicon based? Or is the whole point of it being silicon based that it will not do that? It definitely sounds safer than shaving plastic off the d-pad, but how often would you have to apply the lubricant? I guess only time will tell.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on June 19, 2013, 10:05:09 pm
I can't believe how restrained everyone's been. Not one lubricant joke.
Title: Re: D-Pad and buttons sticking issue
Post by: fukes on June 20, 2013, 12:34:36 pm
I've just applied the same method as astrozombie and it's worked a treat!

Mine was also sticking like a bugger but shaving off the black paint has now allowed the d-pad to do what it's meant to be doing. Responsiveness has also been rectified and is now perfect.

Was quite fiddly getting the GCW open so make sure you have the right tools and apply a little patience with no heavy hands...

No lube required ;)

Title: Re: D-Pad and buttons sticking issue
Post by: Juan on June 20, 2013, 12:55:30 pm
A few pics of the proto
 if you need more, tell me, it's open atm :

(http://img15.hostingpics.net/pics/324829P1010686.jpg) (http://www.hostingpics.net/viewer.php?id=324829P1010686.jpg)

(http://img15.hostingpics.net/pics/850458P1010679.jpg) (http://www.hostingpics.net/viewer.php?id=850458P1010679.jpg)

(http://img15.hostingpics.net/pics/574168P1010680.jpg) (http://www.hostingpics.net/viewer.php?id=574168P1010680.jpg)

(http://img15.hostingpics.net/pics/725855P1010681.jpg) (http://www.hostingpics.net/viewer.php?id=725855P1010681.jpg)

(http://img15.hostingpics.net/pics/717000P1010682.jpg) (http://www.hostingpics.net/viewer.php?id=717000P1010682.jpg)

(http://img15.hostingpics.net/pics/941299P1010683.jpg) (http://www.hostingpics.net/viewer.php?id=941299P1010683.jpg)

(http://img15.hostingpics.net/pics/422519P1010684.jpg) (http://www.hostingpics.net/viewer.php?id=422519P1010684.jpg)

(http://img15.hostingpics.net/pics/781332P1010685.jpg) (http://www.hostingpics.net/viewer.php?id=781332P1010685.jpg)
Gah, the dpad looks broken by design. REALLY cheap stuff. Is the pivot as large as it looks or is it just the perspective on that second picture?
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 20, 2013, 01:11:47 pm
I can't believe how restrained everyone's been. Not one lubricant joke.

It's a bit of a slippery subject.
Title: Re: D-Pad and buttons sticking issue
Post by: RupeeClock on June 20, 2013, 01:52:07 pm
I can't believe how restrained everyone's been. Not one lubricant joke.

It's a bit of a slippery subject.

People really need to loosen up.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 20, 2013, 01:59:52 pm
I've just applied the same method as astrozombie and it's worked a treat!

Mine was also sticking like a bugger but shaving off the black paint has now allowed the d-pad to do what it's meant to be doing. Responsiveness has also been rectified and is now perfect.

Was quite fiddly getting the GCW open so make sure you have the right tools and apply a little patience with no heavy hands...

No lube required ;)

Awesome! I agree about the responsiveness too, aside from the sticking I didn't realize how stiff the d-pad was until after I shaved off the paint. Now it responds so well. It's really not hard to modify if you're careful and it's permanent! I'd be much more nervous about adding lube to an electronic device.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on June 20, 2013, 02:21:36 pm
I've just applied the same method as astrozombie and it's worked a treat!

Mine was also sticking like a bugger but shaving off the black paint has now allowed the d-pad to do what it's meant to be doing. Responsiveness has also been rectified and is now perfect.

Was quite fiddly getting the GCW open so make sure you have the right tools and apply a little patience with no heavy hands...

No lube required ;)

Awesome! I agree about the responsiveness too, aside from the sticking I didn't realize how stiff the d-pad was until after I shaved off the paint. Now it responds so well. It's really not hard to modify if you're careful and it's permanent! I'd be much more nervous about adding lube to an electronic device.

I'm not crazy about the way it looks with the white exposed.  But function is more important than form in this case for sure.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 20, 2013, 02:27:41 pm

I'm not crazy about the way it looks with the white exposed.  But function is more important than form in this case for sure.

I understand, but Justin did say that once the smaller d-pads are made there will be a way for us to get them, so the scraping paint solution could be a temporary fix if you don't like the look.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on June 20, 2013, 03:00:10 pm
So it sounds like paint scraping is a good fix for this malady. I'm sure a few folks with SE's in their hot little hands would appreciate some sort of step by step guide on opening up/points to scrape/closing the unit, if someone has the time and inclination.

Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 20, 2013, 03:06:27 pm
I'd be much more nervous about adding lube to an electronic device.
Lots of electronic devices require lubricant.  The lubricant I used was purposed for centrifuges.
Many lubricants are non-corrosive, non-conductive, and plastic safe.  Like I said, silicone or lithium based lube will do fine.

So it sounds like paint scraping is the proper fix for this malady. I'm sure a few folks with SE's in their hot little hands would appreciate some sort of step by step guide on opening up/points to scrape/closing the unit, if someone has the time and inclination.

Risk permanently damaging your unit from the process of disassembly or a tiny dab of lubricant in the right spots, how is this the proper fix?
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 20, 2013, 03:35:43 pm
Lots of electronic devices require lubricant.  The lubricant I used was purposed for centrifuges.
Many lubricants are non-corrosive, non-conductive, and plastic safe.  Like I said, silicone or lithium based lube will do fine.

Hey that's cool man, I'm just not comfortable adding lube to a device that did not require it by design or being a guinea pig for the lube idea.

Risk permanently damaging your unit from the process of disassembly or a tiny dab of lubricant in the right spots, how is this the proper fix?

The lube is an untested method, let's not assume there are no risks.

Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on June 20, 2013, 04:01:28 pm
So it sounds like paint scraping is the proper fix for this malady. I'm sure a few folks with SE's in their hot little hands would appreciate some sort of step by step guide on opening up/points to scrape/closing the unit, if someone has the time and inclination.

Risk permanently damaging your unit from the process of disassembly or a tiny dab of lubricant in the right spots, how is this the proper fix?

You're right. I misused the word 'proper'. I've edited it.
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on June 20, 2013, 04:05:59 pm
I've actually had a slight problem with my FrankenZero for a while. The right direction would creak and take more pressure to register most of the time. It's a white one. I took it apart and shaved some off the whole dpad. I didn't touch the case, though. It's back together now and everything is working great! I will definitely be doing this to the SE when I get it.
Title: Re: D-Pad and buttons sticking issue
Post by: ruffnutts on June 20, 2013, 04:07:58 pm
My right direction on the D-Pad creaks on the frankenzero to its also white lol
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on June 20, 2013, 04:16:51 pm
I've tolerated it this whole time but, it sucked. I saw this fix and it seemed like almost the same problem. The gap between the dpad and the case seemed a good bit smaller on the right. I thought it would be good practice for the SE, too. haha. I'm so glad I didn't screw it up. I still haven't got my shipping confirmation.

I would say the main thing you have to watch out for is the power switch. It's so small and it'd probably break easy. You have to tilt the board to get it back in the slider before you drop the board the rest of the way. Whether you get the smaller dpad or choose to just shave the paint off the current one, you're gonna have to open it up. Please, be careful!
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 20, 2013, 04:54:27 pm
@AstroZombie

Well the fact that you found a loose piece of metal floating around inside your unit inspires me to open mine up anyway.  But I'm comfortable with doing this, many aren't.

Admittedly, trimming off a bit of paint from the d-pad is a more permanent fix.  Getting a replacement d-pad that fits better is an ideal fix.  As with all paints, scraping a little off breaks its "seal" on whatever it adhears too.  I wouldn't be surprised if after a week or so, more paint starts flaking off and sticking to your thumbs. 

There's a couple fixes in line for this issue so we can call it resolved I'd say.  I suggested to gcw that (after a bit more research on lubricants) as part of the QA he's doing for the KS units he apply a bit of lube to the buttons and d-pad before shipping.  We SE folks may tolerate such quirks out of the box, but I'm not so sure they will.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 20, 2013, 07:24:10 pm
As with all paints, scraping a little off breaks its "seal" on whatever it adhears too.  I wouldn't be surprised if after a week or so, more paint starts flaking off and sticking to your thumbs.

I thought about this too, if it does start to chip I will let everyone know. I will then remove all the paint and have a white d-pad. So far so good though. *fingers crossed*
Title: Re: D-Pad and buttons sticking issue
Post by: boelze on June 21, 2013, 12:02:45 am
All the talk about scraping off the paint makes me wonder: Are the white ones painted as well? If not what do owners of a white unit scrape off?
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 21, 2013, 01:04:25 am
All the talk about scraping off the paint makes me wonder: Are the white ones painted as well? If not what do owners of a white unit scrape off?

They are painted, both colors are experiencing similar MINOR issues. Apparently the frankenzeros were not painted. Honestly it's a very minor issue for an otherwise incredible little device.

I'm really glad that this thread didn't turn into a GCW/Justin bashing fest, instead we came up with a few worthwhile solutions.  :)
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on June 21, 2013, 01:40:48 am
I found some lube that tastes like strawberries. The guy behind the counter gave me a funny look though.
Title: Re: D-Pad and buttons sticking issue
Post by: jimclarson on June 21, 2013, 01:45:05 am
actualy i own a frankenzero [currently broke] and i can attest i too was having dpad issues which did not go away, and yes those too have painted dpads though maybe not as thickly painted, though i will say it was more of a minor inconvenience as it wasnt terribly bad and still did the job just fine, minus the occasional sticking which would pop back up with an oposing directional press.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on June 21, 2013, 02:06:49 am
My PSP is 8 years old and STILL has a sticky square button. But I'm chicken and never opened it. If my KS sticks I'm lubing up.
Title: Re: D-Pad and buttons sticking issue
Post by: jimclarson on June 21, 2013, 02:46:05 am
i have a psp 1000 that i hacked and the dpad on it sucked really bad. i actualy ended up opening it up and took the dpad out, and took the dpad from a ps2 dualshock controller and filed it to fit inside the dpad housing, i found an issue though in that the central boulge that makes it wobble, preventing opposing direction presses was missing. i ended up fixing that with a tiny tiny beed from my mom's beeding craft droor and some gel superglue, and stuck the bead to the underside center of the dpad, then covering it up with a thin layer of super glue again so the bead was set within the glue on the dpad's underside, preventing it from coming loose. after all this i assembles the case back together [which was surpriseing simple, inuitive, nonintrusive and easy]. i now have a wonderfuly functioning dpad which is now highly accurate and pulls off flawless diagonals [the problem with the original one was it refused to do diagonals without excessive pressing.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on June 21, 2013, 04:34:38 am
Bloody hell, I wish some smart bugger on CraigsList offered to do that to a DPad - I'd get it done in a heartbeat! When I unlocked mine I took it to a dude on CL, seemed easier to give someone $20 to do it properly than to root the thing myself. (Note: root in NZ/Aus means something entirely different to the rest of the world!)
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 22, 2013, 02:16:54 pm
Looks like I'll be opening my zero up again, now my buttons are starting to stick  >:(
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 22, 2013, 05:15:23 pm
Yeah, my face buttons started to stick too...   time for more lube.  :-)
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 23, 2013, 02:02:54 am
Yeah, my face buttons started to stick too...   time for more lube.  :-)

That's going to be one slippery Zero  ;)
Title: Re: D-Pad and buttons sticking issue
Post by: ace9094 on June 23, 2013, 12:59:28 pm
It looks like it's the paint on the buttons/d-pad that made them too thick to fit in the slots perfectly and it is causing the friction. An extensive use of the d-pad/buttons for few hours should remove the excessive paint.

My suggestion to remedy this issue is simple....

Play "Track n Field" and attempt to beat the records... By the time you set the world records your buttons should be sorted  ;D
Title: D-Pad and buttons sticking issue
Post by: Dolbie on June 23, 2013, 02:34:45 pm
It looks like it's the paint on the buttons/d-pad that made them too thick to fit in the slots perfectly and it is causing the friction. An extensive use of the d-pad/buttons for few hours should remove the excessive paint.

My suggestion to remedy this issue is simple....

Play "Track n Field" and attempt to beat the records... By the time you set the world records your buttons should be sorted  ;D
Genius!

Wait... Won't this only help with left & right?
Title: Re: D-Pad and buttons sticking issue
Post by: ace9094 on June 23, 2013, 02:57:12 pm
It looks like it's the paint on the buttons/d-pad that made them too thick to fit in the slots perfectly and it is causing the friction. An extensive use of the d-pad/buttons for few hours should remove the excessive paint.

My suggestion to remedy this issue is simple....

Play "Track n Field" and attempt to beat the records... By the time you set the world records your buttons should be sorted  ;D
Genius!

Wait... Won't this only help with left & right?

to answer that one, Nope...

Just reconfigure the controls.... See I am a genius..... the best ideas are always the simple ones  ;D
Title: D-Pad and buttons sticking issue
Post by: Dolbie on June 23, 2013, 11:56:14 pm
It looks like it's the paint on the buttons/d-pad that made them too thick to fit in the slots perfectly and it is causing the friction. An extensive use of the d-pad/buttons for few hours should remove the excessive paint.

My suggestion to remedy this issue is simple....

Play "Track n Field" and attempt to beat the records... By the time you set the world records your buttons should be sorted  ;D
Genius!

Wait... Won't this only help with left & right?

to answer that one, Nope...

Just reconfigure the controls.... See I am a genius..... the best ideas are always the simple ones  ;D
Get out of hits way people!!! He's on a roll!!!!
Title: Re: D-Pad and buttons sticking issue
Post by: gibberish on June 25, 2013, 08:10:45 pm
well i sat for 20 minutes hitting the down button repeatedly in the hope it might loosen it up a but, but it's not made the slightest difference. in the end i thought fuck it and loaded up fire emblem, only to notice that my A button is now sticking as well. if i end up having to send this back to america i'm going to be very pissed off  :'(
Title: Re: D-Pad and buttons sticking issue
Post by: yerffej on June 25, 2013, 08:38:49 pm
I can confirm that the sticking issue is getting better by just regular use. It still sticks sometimes, but I can tell that the problem will eventually go away.
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on June 25, 2013, 08:44:00 pm
I can confirm that the sticking issue is getting better by just regular use. It still sticks sometimes, but I can tell that the problem will eventually go away.

Is it because the paint on the d-pad is slowly chipping away, or is the paint still intact?
Title: Re: D-Pad and buttons sticking issue
Post by: gibberish on June 25, 2013, 08:49:10 pm
Can i clarify something with other people having the same dpad issue. My dpad does not stick, ever. In fact unless I'm very quiet and listen hard, I cannot hear any resistance of it rubbing against the case. But it fails to register unless I apply about 50% more force to "down" than required for any other direction. Am I alone with this issue, is everyone elses dpad physically sticking?
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on June 25, 2013, 09:04:45 pm
Can i clarify something with other people having the same dpad issue. My dpad does not stick, ever. In fact unless I'm very quiet and listen hard, I cannot hear any resistance of it rubbing against the case. But it fails to register unless I apply about 50% more force to "down" than required for any other direction. Am I alone with this issue, is everyone elses dpad physically sticking?

Mine did exactly that until after hours of trying to loosen it up, it began to stick.
Title: Re: D-Pad and buttons sticking issue
Post by: Wortsenawl on June 26, 2013, 10:26:05 pm
So I was overjoyed that my up and down buttons were working seemingly perfect... than I realised that the left button does not register unless I push down really hard.

And then after a bit more playing, I found the actual problem to be more than that (and nothing feels like it is sticking).

If I press down hard on the left button and get it to register, then pushing the left button with normal force seems to work fine. However, the moment I then use the right button (on the d-pad), then the left becomes problematic again.

I hope that explains it properly.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on June 26, 2013, 11:11:45 pm
@Wortsenawl and gibberish
Sensitivity issue's are how mine and AstroZombie's sticky issues started.  Things progressively got worse. 
The sticky issues tend to develop over time, then get worse, then possibly (as some have reported) get better.

Anyway, you don't have to take your unit apart to resolve the issue.  GCW had me make this up.
https://www.youtube.com/watch?v=h-lg-IzNmJU

@AstroZombie, can you update the OP with this and your fix information?
Title: Re: D-Pad and buttons sticking issue
Post by: Wortsenawl on June 26, 2013, 11:19:31 pm
Cool, thanks.

I joined the IRC and was banned within 5 minutes, not sure what I did (or didn't do).

This is going well for me right now. :(

Is there an idiots guide, or something? Otherwise I will put one together, when I figure things out.
Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 26, 2013, 11:45:07 pm
I joined the IRC and was banned within 5 minutes, not sure what I did (or didn't do).
Nobody from #gcw has banned you, nor can I find information of such event in the channel logs. Actually, in the history of the channel, we have never banned anybody, and if we wanted to, it would definitely not happen for no reason.
If you indeed got banned and can't reconnect, it must have happened on the Freenode level - maybe they mis-detected your client/ip as a spambot.
Can we parhaps help with unbanning you?
Title: Re: D-Pad and buttons sticking issue
Post by: EIREXE on June 26, 2013, 11:59:25 pm
I joined the IRC and was banned within 5 minutes, not sure what I did (or didn't do).
Nobody from #gcw has banned you, nor can I find information of such event in the channel logs. Actually, in the history of the channel, we have never banned anybody, and if we wanted to, it would definitely not happen for no reason.
If you indeed got banned and can't reconnect, it must have happened on the Freenode level - maybe they mis-detected your client/ip as a spambot.
Can we parhaps help with unbanning you?

[00:23] -tomaw:$$*- [Global Notice] Hi all, we just experienced a little unexpected issue with the webchat resulting in all its users being momentarily kicked off the service. It's back working
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on June 27, 2013, 02:25:38 am
when will the modified dpad be available, honestly, it's been 3h that i'm testing emulators, and the down direction is a pain in the ass, really really annoying, gameplay in shoot em up is ruined because of this problem....:(
Title: Re: D-Pad and buttons sticking issue
Post by: gcw on June 27, 2013, 02:41:12 am
We expect 2 to 3 weeks for them all to be made ordered enough for all SE models. But thanks to Relay01 we have a intermittent solution http://www.youtube.com/watch?v=h-lg-IzNmJU
Title: Re: Re: D-Pad and buttons sticking issue
Post by: Agrajag on June 27, 2013, 07:19:40 am
Justin, will the Kickstarter units be fitted with new d-pads before shipping?

EDIT: sorry, I see you've already announced they will have the smaller d-pad and buttons.  Thanks!
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on June 27, 2013, 09:12:08 am
I just shaved the dpad on my SE and it's awesome now! The paint was super thick on mine. The left and down wouldn't register half the time and pushing even a little hard would cause it to stick. This was straight out of the box. It was rather scary taking apart something I have been waiting on for a year but, it was completely unplayable. Now, it's great! For those that have never taken apart anything electronic, you might want to send it back when he gets the new dpads. Better to wait  for him to ship it back fixed than to try and fix it yourself and screw it up and lose the warranty.
Title: Re: D-Pad and buttons sticking issue
Post by: Wortsenawl on June 27, 2013, 09:51:59 am
I joined the IRC and was banned within 5 minutes, not sure what I did (or didn't do).
Nobody from #gcw has banned you, nor can I find information of such event in the channel logs. Actually, in the history of the channel, we have never banned anybody, and if we wanted to, it would definitely not happen for no reason.
If you indeed got banned and can't reconnect, it must have happened on the Freenode level - maybe they mis-detected your client/ip as a spambot.
Can we parhaps help with unbanning you?

Hey Zear, it was probably a good thing. It was 11pm and I had to be up at 5am for a drive up to the north of England...

Thanks though and I appreciate the offer of help. If it persists this evening (when I am back from work) do you mind if I PM you directly?
Title: Re: D-Pad and buttons sticking issue
Post by: zear on June 27, 2013, 02:52:52 pm
do you mind if I PM you directly?
No problem :)
Title: Re: D-Pad and buttons sticking issue
Post by: BAFelton on July 01, 2013, 07:25:33 pm
SE Dpad :


(http://i38.servimg.com/u/f38/18/39/51/58/wp_00011.jpg) (http://www.servimg.com/image_preview.php?i=2&u=18395158)


Prototype dpad :


(http://i38.servimg.com/u/f38/18/39/51/58/72585510.jpg) (http://www.servimg.com/image_preview.php?i=3&u=18395158)


Something's missing.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on July 01, 2013, 08:37:32 pm

Something's missing.

My SE d-pad looks more like your prototype, with all 4 corners having the "stops".
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on July 02, 2013, 09:28:31 pm
I got the one with 2 stops. It's working perfectly now that I shaved it. I think I may have to take the action buttons out soon and sand the sides. They're sticking a little. I don't mind now that I've opened it a couple of times, though.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on July 02, 2013, 09:47:19 pm
I think I may have to take the action buttons out soon and sand the sides. They're sticking a little. I don't mind now that I've opened it a couple of times, though.

Same here... I think I'll sand the case though instead of the buttons.
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on July 02, 2013, 10:07:03 pm
I want to do the sides of the buttons. It looked kinda awesome on the dpad. :) I also switched the analog stick from the white FZ.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on July 03, 2013, 02:46:40 pm
Anyone tried bacon fat as a lubricant? Playing Track + Field might be quite pleasant once you get some heat into it.
Title: Re: D-Pad and buttons sticking issue
Post by: jimclarson on July 04, 2013, 12:53:54 am
i am very very sad... and slightly mad at the fact the dpad was even an issue to begin with, considering i bought it due to it's high level ability as a solid gaming device with decent controls. regardless had that not been an issue i never wouldve been tempted to do what i did, which was impulsive, impatient and stupid. so wonderful, i have a flexible fluid magical dpad due to filing down the sides myself, but oh, what woe, i made a small tear in the screen ribbon and also busted one of the wires to the battery at the solder point.... hmm hmmm im so sad ive gone into ~apathy-i-dont-give-a-shit~ mode and have decided to just patiently wait for a retail device or if someone decides to sell theres. and most likely by then all button issues and any leftover software bugs [tv out] will be fixed by the time regular retail people get it in their hands. regardless all that aside i still avidly support team gcw and all the love, dedication and effort that has gone into this. i have great respect for all the team and look foward to a bright new future in open source gaming on this and any future consoles coming from them, hopefully spaced out adequately and with noticeable hardware and technical improvements, [more ram, faster prossesor/gpu, better quality and colored abs plastic, rather than painted average grade white plastic for use in construction, hardware based volume and brightness potentiometer, hardware based a/v out and hdmi, dual anologue, and maybe slightly larger ingeneral with bigger a,b,x,y buttons] everything else besides what i mentioned in brackets, keep the same as its pretty much a perfect device already minus the button issues, all those things i listed are just ways it could be even better, but it already does a great job.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on July 04, 2013, 01:36:04 am
I feel your pain. Sorry man. But glad you're still stoked on the device.
Title: Re: D-Pad and buttons sticking issue
Post by: elwing on July 04, 2013, 06:28:38 am
there's still no disasemble guide?

how hard is this disasembly? is there some glue involved? some tricky plastic clips? do we need to unplug ribbon cables? if yes are they bad (large and with multiple rows...)?
Title: Re: D-Pad and buttons sticking issue
Post by: ruffnutts on July 04, 2013, 07:33:13 am
What make grease ?

EDIT: Ok decided to use Servisol Silicone Grease 50g Tube... from marlin's electronics the wife picking up for me lunch time ;D

ruffnutts ;)

EDIT 2: Had to get the spray version of the same grease but it will do the same job comes with a straw need to use gingerly lol

EDIT 3: D-Pad sorted ;D
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on July 05, 2013, 02:57:57 am
i am very very sad... and slightly mad at the fact the dpad was even an issue to begin with, considering i bought it due to it's high level ability as a solid gaming device with decent controls. regardless had that not been an issue i never wouldve been tempted to do what i did, which was impulsive, impatient and stupid. so wonderful, i have a flexible fluid magical dpad due to filing down the sides myself, but oh, what woe, i made a small tear in the screen ribbon and also busted one of the wires to the battery at the solder point.... hmm hmmm im so sad ive gone into ~apathy-i-dont-give-a-shit~ mode and have decided to just patiently wait for a retail device or if someone decides to sell theres. and most likely by then all button issues and any leftover software bugs [tv out] will be fixed by the time regular retail people get it in their hands. regardless all that aside i still avidly support team gcw and all the love, dedication and effort that has gone into this. i have great respect for all the team and look foward to a bright new future in open source gaming on this and any future consoles coming from them, hopefully spaced out adequately and with noticeable hardware and technical improvements, [more ram, faster prossesor/gpu, better quality and colored abs plastic, rather than painted average grade white plastic for use in construction, hardware based volume and brightness potentiometer, hardware based a/v out and hdmi, dual anologue, and maybe slightly larger ingeneral with bigger a,b,x,y buttons] everything else besides what i mentioned in brackets, keep the same as its pretty much a perfect device already minus the button issues, all those things i listed are just ways it could be even better, but it already does a great job.

That's exactly why I felt a need to find a non-intrusive solution....

Unless you're completely comfortable with disassembly of your unit, at least try the lubricant first.

That said, is the tear vertical or horizontal? The battery can be resoldered and your unit may work again.
Title: Re: D-Pad and buttons sticking issue
Post by: AztroZombie on July 05, 2013, 03:30:32 am
i am very very sad... and slightly mad at the fact the dpad was even an issue to begin with, considering i bought it due to it's high level ability as a solid gaming device with decent controls. regardless had that not been an issue i never wouldve been tempted to do what i did, which was impulsive, impatient and stupid. so wonderful, i have a flexible fluid magical dpad due to filing down the sides myself, but oh, what woe, i made a small tear in the screen ribbon and also busted one of the wires to the battery at the solder point.... hmm hmmm im so sad ive gone into ~apathy-i-dont-give-a-shit~ mode and have decided to just patiently wait for a retail device or if someone decides to sell theres. and most likely by then all button issues and any leftover software bugs [tv out] will be fixed by the time regular retail people get it in their hands. regardless all that aside i still avidly support team gcw and all the love, dedication and effort that has gone into this. i have great respect for all the team and look foward to a bright new future in open source gaming on this and any future consoles coming from them, hopefully spaced out adequately and with noticeable hardware and technical improvements, [more ram, faster prossesor/gpu, better quality and colored abs plastic, rather than painted average grade white plastic for use in construction, hardware based volume and brightness potentiometer, hardware based a/v out and hdmi, dual anologue, and maybe slightly larger ingeneral with bigger a,b,x,y buttons] everything else besides what i mentioned in brackets, keep the same as its pretty much a perfect device already minus the button issues, all those things i listed are just ways it could be even better, but it already does a great job.

You must have seriously man-handled that zero because I've had mine apart multiple times with no issues.
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on July 05, 2013, 04:40:14 am
Well, to be fair, that paint can make it rather difficult to get the case open the first time.
Title: Re: D-Pad and buttons sticking issue
Post by: jimclarson on July 06, 2013, 12:25:36 am
@relay01 - the tear is very small, and goes at a curving diagonal across one of the traces, assuming im looking at it correctly. also i have terrible solder skills and i dont trust my own ability, im most likely going to be sending it in for repairs [at my own expense] and/or buying my warranty backup unit.

@AztroZombie - well maybe i did man handle it and maybe i didnt, if i did it was definately by accident, i was as careful as possible, also the connecting wires between the battery werent very long so it was very hard to maneuver and ressulted in alot of jiggling and such just trying to acsess things [i only had about 1 1/2 inches of wire connecting the battery to the board]. regardless its still my fault, i hope justin gets back to me soon about possible repair/replacement.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on July 06, 2013, 12:33:40 am
Yeah, any horizontal tear means you pretty much need a new ribbon cable.  If you're not up to soldering, you're probably out of luck.

Perhaps auction it off for parts?
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on July 09, 2013, 10:37:17 pm
Mine came in the mail today! Sadly, although it didn't have it at first, after 5 minutes I could already feel some resistance on my button presses, especially down. Looks like I'll be in the market for silicone grease as well.
Title: Re: D-Pad and buttons sticking issue
Post by: boelze on July 10, 2013, 06:28:06 pm
Anyone knows if we get new action buttons along with the new dpad? I only read the KS units are going to have them, but no word on if they will be included with the spare dpads.
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on July 10, 2013, 08:56:39 pm
Just confirming that the silicone grease does help with the buttons, at least with my 15 minute test session on my break at work. I'll double-check after work and see how well it holds up in a several-hour playthrough.

EDIT: Put in a few hours after work, and not a single issue. That grease is friggin' magic, I tell you!
Title: Re: D-Pad and buttons sticking issue
Post by: gustavolatil on July 11, 2013, 02:42:57 am
I applied some grease (the same as the optical fiber use) about two weeks ago and the problem was gone. I play with tge gcw about 1~3 hours per day (bus trips and some before i sleep) and i haven't applied more since the first time i did...
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on July 11, 2013, 03:34:00 am
Wow! I'm personally surprised at the effectiveness and longevity of the lube fix. That's great news.
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on July 11, 2013, 04:37:16 am
I took my SE apart for the last time and shaved the sides of the action buttons. Everything is perfect now!. I don't even care if I get new ones now. I won't take it apart again unless it was a few years later and the battery was shot.
Title: Re: D-Pad and buttons sticking issue
Post by: jimclarson on July 11, 2013, 04:40:32 am
i hate the fact i dont own a working gcw zero se..... makes me angry....... i want my warranty backup unit, even if i have to pay for it i just want that special edition logo on it, after a long and arduous journey i want it..... [desperately wanting to play kirby superstar on my zero right now] ~huddles in corner and cries~
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on July 11, 2013, 05:14:49 am
That sucks that your SE is broke. You've been right there with me waiting since the beginning. Didn't you get a FZ? It's not an SE but, at least you'll have something til you get another SE.  :)
Title: Re: D-Pad and buttons sticking issue
Post by: jimclarson on July 11, 2013, 05:56:21 am
yeah turns out that one busted as well, some random bumps and then one day it would only turn on half the time and when it did if i bumped it the screen would go into digital chaos, best decribed as the small digital device equivelent of an old tv with no signal going all staticy looking, except with multicolored scrambled moving pixels. then shortly after it just stopped working alltogether, i looked inside hoping maybe just the sd card popped out from bumping, that wasnt the case at all and i didnt find any loose objects, then i accidently pulled some wires while shifting the case around [plus broke the tap off the on/off switch], so now its broken. i have had a past histy of bad luck concerning expensive purchases of things i lust over and then them not turning out, or breaking shortly after buying, or in the case of clothing, not fitting/fitting weird despite good reviews. im just fed up and after i get my warranty replacement that i'll purchase myself, im not buying any more luxury purchases till i get my mind straitened out [i got issues]. regardless i still support the whole gcw thing with undieing commitment and enthusiasm and i wish desperately for it to become a huge people-pleasing sucsess in the future with a huge developement base. i really love all this and frankly im thankful it even exists. anyways, as always, my signature stands firm... [continue reading to signature]
Title: Re: D-Pad and buttons sticking issue
Post by: ace9094 on July 11, 2013, 07:03:31 pm
feel for you.... Thats why I never open stuff up... Im am mr clumsy.... Im a slim "Chunk" from the goonies... need summat breaking? ask me to hold it.
Title: Re: D-Pad and buttons sticking issue
Post by: dewc on July 12, 2013, 01:18:13 pm
Same here. I prefer to have it serviced while under warranty. Outside of it? it's my problem.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on July 12, 2013, 06:30:03 pm
Is there a warranty implied for either the SE's or KS's...?
Title: Re: D-Pad and buttons sticking issue
Post by: retsaw on July 12, 2013, 07:45:26 pm
Yes, Justin has mentioned there being a warranty. I'm not sure how long it is though.
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on July 14, 2013, 09:18:28 pm
any news about the small DPAD?
Title: Re: D-Pad and buttons sticking issue
Post by: elwing on July 15, 2013, 06:32:21 am
GCW, can you clarify theses questions?
- when will be the new d-pad avaible?
- assuming we change that ourself, will we still have some partial guarantee on anything not obviously broken during the modification?
- will you sell spare parts in case something bad happens?

I'm not sure what to do at the moment... scraping the buttons myself does not sound great, nor repoenning the console in two month to change that for the new version of the D-pad. but on other hands my console is completly unusable as it stand. the down button sticks every time I press it and only register 2/3 of the time... I'm also really confident about my capability to change that dpad, I've done much worst in the past without a single issue, but since people are getting unrelated issue I'd prefer to avoid completly voiding my guarantee... I'm not really in favor of sending my GCW back for guarantee as I already paid 40$ in tax the first time, I can't imagine paying more shipping fee and some additional TAX for it not being shipped with the right information again.

At the moment my GCWZeo is just an expensive paperweight, as soon as I'll get theses response I'll be able to decide what to do to fix that issue...
Title: Re: D-Pad and buttons sticking issue
Post by: gibberish on July 15, 2013, 09:23:22 am
that's exactly how i felt elwing, and the reason i sold it. it was quite an uncomfortable choice to make, but the alternatives were unsatisfactory to me...

1) wait for an unspecified amount of time until a replacement dpad arrives
2) attempt the grease fix, or the shaving fix
3) return it to america for a refund.

at least now i have 100% of my money back and will be able to re-buy another console in 6-12 months when these issues have hopefully been ironed out. i'd advise anyone who is currently using their gcw zero as a paperweight to do the same whilst the demand is still high and you're likely to get your money back, even with a dicky dpad.
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on July 15, 2013, 09:37:06 pm
Seriously, just get some silicone grease. I was skeptical that such a strange application would be practical, but it really works. Five minutes of my time, one toothpick, and just a tiny amount of grease (like pea-sized) and my buttons work 100%. I do not have a single issue anymore. I bought a 1 oz tube for about $7, which isn't that bad at all, and it'll last for a long time. Go to any electronics store and they'll have it.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on July 15, 2013, 09:59:36 pm
pea sized seems like a lot of grease.
Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on July 15, 2013, 10:14:55 pm
It was probably less than that. I put a pea sized amount onto a piece of plastic wrap and used it (simply because that's what came out), and I did have plenty left over.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on July 15, 2013, 11:19:53 pm
You start with a pea-sized drop and dip your toothpick(or paperclip) into it.  In actuality you'll use far less than the whole drop.

I think finding said grease in an electronic's shop indicates that it's not such a "strange" and unconventional fix after all.  ;)

Title: Re: D-Pad and buttons sticking issue
Post by: cruelcynic on July 16, 2013, 04:20:33 am
My dpad is sticking on left presses now. Guess I need to track down some of that grease. It is still playable, just a minor irritation.
Title: Re: D-Pad and buttons sticking issue
Post by: elwing on July 16, 2013, 06:15:50 am
thanks for the usual grease counsel, but what I'm looking for right now is for the answers to my questions, not for a temporary fix...
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on July 16, 2013, 01:58:01 pm
thanks for the usual grease counsel, but what I'm looking for right now is for the answers to my questions, not for a temporary fix...

All of your questions have been answered in one form or another.  GCW gave you 3 options to address your issue.  What you are doing, is asking for more options.

If you screw up your console, you void your warranty.  If you send it off for repair, you may get taxed/shipped again.  Also, the GCW0 isn't open hardware, so replacement parts bought a la cart aren't likely.  The warranty is provided by the factory and serviced by GCW.
Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on July 16, 2013, 03:54:40 pm
thanks for the usual grease counsel, but what I'm looking for right now is for the answers to my questions, not for a temporary fix...

All of your questions have been answered in one form or another.  GCW gave you 3 options to address your issue.  What you are doing, is asking for more options.

If you screw up your console, you void your warranty.  If you send it off for repair, you may get taxed/shipped again.  Also, the GCW0 isn't open hardware, so replacement parts bought a la cart aren't likely.  The warranty is provided by the factory and serviced by GCW.

It's not fair that these units were sent out with crummy d-pads. Give him a break. The questions were directed to GCW, not you. Let GCW answer them instead of giving him a hard time.
Title: Re: D-Pad and buttons sticking issue
Post by: Pliskron on July 16, 2013, 04:00:37 pm
My d pad broke in after a few hours of use. Basically the more I use it the better it gets. It's almost perfect now. I kept rolling my thumb over the sticking area until it didn't grind any more
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on July 16, 2013, 04:21:33 pm
It's not fair that these units were sent out with crummy d-pads. Give him a break. The questions were directed to GCW, not you. Let GCW answer them instead of giving him a hard time.

Give him a hard time!? I gave him his answers!

His questions have already been answered, does he/she need a FAQ?  If GCW spent all his time answering each and every individual's duplicate questions, there would be no console to ask questions about.

You seem to have a hard time with the idea of a community backed project.  GCW doesn't have thousands of telephone support reps waiting for every individual with a question/concern.  Instead, they have a community of enthusiasts willing to take a minute to pitch in.  Get used to the idea because it won't get any better when thousands instead of hundreds of consoles have shipped.
Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on July 16, 2013, 05:10:27 pm
It's not fair that these units were sent out with crummy d-pads. Give him a break. The questions were directed to GCW, not you. Let GCW answer them instead of giving him a hard time.

Give him a hard time!? I gave him his answers!

His questions have already been answered, does he/she need a FAQ?  If GCW spent all his time answering each and every individual's duplicate questions, there would be no console to ask questions about.

You seem to have a hard time with the idea of a community backed project.  GCW doesn't have thousands of telephone support reps waiting for every individual with a question/concern.  Instead, they have a community of enthusiasts willing to take a minute to pitch in.  Get used to the idea because it won't get any better when thousands instead of hundreds of consoles have shipped.

You have a hard time understanding customer service. GCW is still a business that sold a faulty product. Elwing is being nice and asking AS NICE AS POSSIBLE for such a crappy situation. Maybe he hasn't read some of the answers because there is no information compiled in one place. Not all of the questions have been answered. If they have been answered by GCW, direct him to where the answers are instead of being rude. If you don't have answers, don't reply.
Title: Re: D-Pad and buttons sticking issue
Post by: hi-ban on July 16, 2013, 05:31:24 pm
Q - when will be the new d-pad avaible?
A - It will be available when it arrives to GCW. The exact date? No one (even justin) knows. When this happens, he will surely keep people informed. But it will be soon.

Q - assuming we change that ourself, will we still have some partial guarantee on anything not obviously broken during the modification?
A - AFAIK, the warranty only covers faulty parts. If you break something, the warranty does not cover that.
If with "not obviously broken during the modification" you are asking if you can trick him to repair for free something broken by you, then i don't think so. He has already warned people to not open the console if you don't have repair skills.

Q - will you sell spare parts in case something bad happens?
A - It depends on if he has spare parts in stock. But i'm confident that he will do, at least in very limited quantities. (i am supposing you refer to buttons, dpads, bezels and maybe cases).

These are not justin's word, but logic tells me that his answers will be similar (if not the same) as these.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on July 16, 2013, 05:48:17 pm
Blah blah blah...

 ::)

Addressing you is like pounding sand.  Any schmuck can complain about GCW as a business not acting like a Fortune 500.  But who would realize that a one man company may need a bit of patience, mercy, and understanding?

Seriously!? Is GCW an Inc., Co., LLC., DBA? 
Probably none of the above.  I wonder if GCW even has a business license yet.  Should they register with the BBB so you have an authority to complain to?

@Yertle: This thread is about the problem and resolution of the GCW0 sticky d-pad/buttons issue. I'll bet you haven't even bothered with the silicone grease or paint shave solution. If grease was applied at the factory or during QC, I doubt this thread would even exist because as many have attested here, it works great!
If you need me to continue to slap down every ridiculous notion you have, than please, feel free to start a thread for it. You can call it: "Hey Relay, Guess what I'm going to complain about now!?"
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on July 16, 2013, 08:20:46 pm
You have a hard time understanding customer service. GCW is still a business that sold a faulty product.

As far as I can tell, GCW hasn't sold anything yet.  They have backers that invested in the company, and received a gift unit.  These first Zeros are where the design kinks will get worked out.
Title: Re: D-Pad and buttons sticking issue
Post by: elwing on July 16, 2013, 09:04:49 pm
Q - when will be the new d-pad avaible?
A - It will be available when it arrives to GCW. The exact date? No one (even justin) knows. When this happens, he will surely keep people informed. But it will be soon.

Q - assuming we change that ourself, will we still have some partial guarantee on anything not obviously broken during the modification?
A - AFAIK, the warranty only covers faulty parts. If you break something, the warranty does not cover that.
If with "not obviously broken during the modification" you are asking if you can trick him to repair for free something broken by you, then i don't think so. He has already warned people to not open the console if you don't have repair skills.

Q - will you sell spare parts in case something bad happens?
A - It depends on if he has spare parts in stock. But i'm confident that he will do, at least in very limited quantities. (i am supposing you refer to buttons, dpads, bezels and maybe cases).

These are not justin's word, but logic tells me that his answers will be similar (if not the same) as these.

many thanks for theses responses, they are more or less what I was thinking, trough I loe to have justin word on it...

I wasn't asking the second question with "if I break something" in mind but I read somewhere about a bumpy powerbutton that failed gradually (and that is obviously not related to the dpad... I'dd be interested to know If after a successfull operation my GCW got something totaly unrelated, like random shutdown or think like that would still be covered...
I'm pretty confidentin my ability to do the modification but the spare part question was just in case if something still went amiss and I wasn't thinking of dpad button or case but rather of the lcd cable (or is that the whole lcd assembly?).

nice response anyway Hi-Ban, thanks
Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on July 16, 2013, 11:57:35 pm
You have a hard time understanding customer service. GCW is still a business that sold a faulty product.

As far as I can tell, GCW hasn't sold anything yet.  They have backers that invested in the company, and received a gift unit.  These first Zeros are where the design kinks will get worked out.

The Special Editions weren't sold through Kickstarter. I was not "investing" in a company. GCW sold me a GCW Zero Special Edition.

Blah blah blah...

 ::)

Addressing you is like pounding sand.  Any schmuck can complain about GCW as a business not acting like a Fortune 500.  But who would realize that a one man company may need a bit of patience, mercy, and understanding?

Seriously!? Is GCW an Inc., Co., LLC., DBA? 
Probably none of the above.  I wonder if GCW even has a business license yet.  Should they register with the BBB so you have an authority to complain to?

@Yertle: This thread is about the problem and resolution of the GCW0 sticky d-pad/buttons issue. I'll bet you haven't even bothered with the silicone grease or paint shave solution. If grease was applied at the factory or during QC, I doubt this thread would even exist because as many have attested here, it works great!
If you need me to continue to slap down every ridiculous notion you have, than please, feel free to start a thread for it. You can call it: "Hey Relay, Guess what I'm going to complain about now!?"


I don't have access to silicone grease or a store that sells it that is close to me. I am not willing to open my unit to shave it down. If I had a replacement D-Pad, then maybe I would feel a bit more confident that if I do open it, I will for sure fix the problem with a D-Pad that works.

Go ahead and continue to slap down whatever I say. You are the one arguing that these questions have been answered when they clearly have not. The only thing I am complaining about is YOU being rude to someone who is asking questions in the most nice way. If they were being rude, ok, I could understand, but they are not being rude AT ALL.

It seemed to me like Elwing's questions were patient, with mercy and understanding to me. As far as GCW being a business, yes, he would have to have a business license to do what he is doing. Once again, you are just being rude to be rude. You don't have any answers so be polite to people who have questions and who are asking them nicely.
Title: Re: D-Pad and buttons sticking issue
Post by: DiegoSLTS on July 17, 2013, 03:06:56 am
Addressing you is like pounding sand.  Any schmuck can complain about GCW as a business not acting like a Fortune 500.  But who would realize that a one man company may need a bit of patience, mercy, and understanding?
A lot of people where/are involved in the making of the GCW Zero, if I had been part of it I'd get mad everytime I read someone stating that GCW is a "one man company". It may have been a "one man project" while it was only a prototype (and I'm pretty sure that even there more people where participating), but it is't a one-man-anything anymore.

Seriously!? Is GCW an Inc., Co., LLC., DBA? 
Probably none of the above.  I wonder if GCW even has a business license yet.  Should they register with the BBB so you have an authority to complain to?
GCW is a company. If they don't have a license to do what they are doing is their problem, the customers shouldn't need to do a research to find that out before buying. Also, the size of the company doesn't matter either, if they sell something the customer shouldn't have to go into forums and research about the origins of it.

If they sold the console worldwide and a big part of the units have a major issue with the D-Pad, being a young startup is not an excuse. After a lot of promised QA and testing, it's obvious why a lot of people are asking questions and some are even disappointed on the final product.

I know that you and others don't like yertle's posts and I get it that some people feel sympathy for everyone at GCW and are willing to forgive anything that happends, but it's crazy that you try to make it look like complaining is ridiculous. I guess not even the GCW team thinks "we are young/small, stop complaining and have patience"...
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on July 17, 2013, 04:17:02 am
Go ahead and continue to slap down whatever I say. You are the one arguing that these questions have been answered when they clearly have not. The only thing I am complaining about is YOU being rude to someone who is asking questions in the most nice way. If they were being rude, ok, I could understand, but they are not being rude AT ALL.

It seemed to me like Elwing's questions were patient, with mercy and understanding to me. As far as GCW being a business, yes, he would have to have a business license to do what he is doing. Once again, you are just being rude to be rude. You don't have any answers so be polite to people who have questions and who are asking them nicely.

His questions have been answered, Hi-Ban paraphrased GCW's previously posted answers (much like I did a few posts before his but apparently, less rudely) and elwing seems to have accepted them.

I don't see how I was being rude.  Like I said, does he/she need a FAQ?  Why don't you take the wheel on that? Spare another poor soul from receiving their answers rudely... because you've proven to be so tactful these past few months.  ::)
I'm done pounding sand with you.  It's off topic and a fruitless effort.

A lot of people where/are involved in the making of the GCW Zero, if I had been part of it I'd get mad everytime I read someone stating that GCW is a "one man company". It may have been a "one man project" while it was only a prototype (and I'm pretty sure that even there more people where participating), but it is't a one-man-anything anymore.

GCW is a company. If they don't have a license to do what they are doing is their problem, the customers shouldn't need to do a research to find that out before buying. Also, the size of the company doesn't matter either, if they sell something the customer shouldn't have to go into forums and research about the origins of it.

If they sold the console worldwide and a big part of the units have a major issue with the D-Pad, being a young startup is not an excuse. After a lot of promised QA and testing, it's obvious why a lot of people are asking questions and some are even disappointed on the final product.

I know that you and others don't like yertle's posts and I get it that some people feel sympathy for everyone at GCW and are willing to forgive anything that happends, but it's crazy that you try to make it look like complaining is ridiculous. I guess not even the GCW team thinks "we are young/small, stop complaining and have patience"...

You missed the entire point. 

GCW the company is just one guy with a frog in his pocket. He, with some advisement from others, worked to put together a piece of hardware for mass release.

The software, the artwork, the business cards, the publicity, have all largely been the effort of VOLUNTEERS!

And now, the support, mostly will be a volunteer effort.

I'm not necessarily always an apologist when it comes to GCW's business practices.  I was plenty pissed off when my unit arrived with a sticky d-pad.  But Yertle's posts aren't the least bit constructive. 

And you or anyone else can feel free to resurrect the "General GCW complaint thread" with general aimless complaints.
Title: Re: D-Pad and buttons sticking issue
Post by: elwing on July 17, 2013, 07:29:57 am
His questions have been answered.

Sorry but no, I double checked and found that GCW told us on the 27 of june that the replacement dpad should be produced in 2-3weeks. So one point out of three was answered. but not a single official (from GCW I mean) line on whether warranty will still cover some problem not related to the dpad modification (like ageing problem causing reboot to 5% of the units maybe?), nor about if he'll sell spare part. you can answer me all you want but you are not GCW and theses questions are him only to answer. I'm not seeking counsel but I want to know officially where I stand before repairing my counsole.

edit: spelling
Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on July 17, 2013, 08:54:29 am
GCW is a company. If they don't have a license to do what they are doing is their problem, the customers shouldn't need to do a research to find that out before buying. Also, the size of the company doesn't matter either, if they sell something the customer shouldn't have to go into forums and research about the origins of it.

If they sold the console worldwide and a big part of the units have a major issue with the D-Pad, being a young startup is not an excuse. After a lot of promised QA and testing, it's obvious why a lot of people are asking questions and some are even disappointed on the final product.

I know that you and others don't like yertle's posts and I get it that some people feel sympathy for everyone at GCW and are willing to forgive anything that happends, but it's crazy that you try to make it look like complaining is ridiculous. I guess not even the GCW team thinks "we are young/small, stop complaining and have patience"...

This, excellent post.

I work for a very small company which exports worldwide, if we send something out which has a fault (which hardly ever happens because we actually have QC) then we replace it with a new unit at our own cost and as quickly as possible. We don't make excuses or pretend like the rules don't apply to us because we are small, we realise that customer service is one of the most important things for a company and that losing a few ? here and there to make sure our customers are happy is the cheapest form of advertising and a great way to ensure future success.

Some people here are basically cheerleaders for GCW, it's both hilarious and saddening to watch all this unfold. So much time and heartache has been invested in the product that people will go to any lengths to justify their purchase and the actions (or lack of) of the company behind it. They don't even realise that their initial support and faith has resulted with them having an inferior product than the one everyone else will get when they jump on the bandwagon of retail units, if the Zero ever makes it to full retail.
Title: Re: D-Pad and buttons sticking issue
Post by: johnnyonflame on July 17, 2013, 10:22:44 am
GCW is a company. If they don't have a license to do what they are doing is their problem, the customers shouldn't need to do a research to find that out before buying. Also, the size of the company doesn't matter either, if they sell something the customer shouldn't have to go into forums and research about the origins of it.

If they sold the console worldwide and a big part of the units have a major issue with the D-Pad, being a young startup is not an excuse. After a lot of promised QA and testing, it's obvious why a lot of people are asking questions and some are even disappointed on the final product.

I know that you and others don't like yertle's posts and I get it that some people feel sympathy for everyone at GCW and are willing to forgive anything that happends, but it's crazy that you try to make it look like complaining is ridiculous. I guess not even the GCW team thinks "we are young/small, stop complaining and have patience"...

This, excellent post.

I work for a very small company which exports worldwide, if we send something out which has a fault (which hardly ever happens because we actually have QC) then we replace it with a new unit at our own cost and as quickly as possible. We don't make excuses or pretend like the rules don't apply to us because we are small, we realise that customer service is one of the most important things for a company and that losing a few ? here and there to make sure our customers are happy is the cheapest form of advertising and a great way to ensure future success.

Some people here are basically cheerleaders for GCW, it's both hilarious and saddening to watch all this unfold. So much time and heartache has been invested in the product that people will go to any lengths to justify their purchase and the actions (or lack of) of the company behind it. They don't even realise that their initial support and faith has resulted with them having an inferior product than the one everyone else will get when they jump on the bandwagon of retail units, if the Zero ever makes it to full retail.

No excuses came from Justin's mouth, instead Justin gave the initial adopters multiple possible solutions, even returning the unit. See KS Update #53 and quit spouting nonsense.
Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on July 17, 2013, 11:57:39 am
No excuses came from Justin's mouth, instead Justin gave the initial adopters multiple possible solutions, even returning the unit. See KS Update #53 and quit spouting nonsense.

I was talking more generally about the multitude of excuses made by GCW and the instant barrage of mindless supporters he seems to have on these boards who defend every blunder, oversight and piss poor decision. Take a step outside this comfort zone and see what other unaffiliated forums seem to think about the whole debacle - especially the whole "buy me Atari" shit, I can assure you opinions range from flop to scam.

Read the whole post and quit spouting nonsense.
Title: Re: D-Pad and buttons sticking issue
Post by: hi-ban on July 17, 2013, 12:11:11 pm
lemmywinks, this is after all a community project. If we want it to succeed, we have to support it.

We already know you would like the community devs to support a different console instead of this one, but that other console is much less powerful, it's not open-source, and most important, it's not driven by the community.

By the way, the title of this thread is "D-Pad and buttons sticking issue"...
Title: Re: D-Pad and buttons sticking issue
Post by: SNESFAN on July 17, 2013, 12:22:15 pm
If you look at it like the ouya, they have a larger team of hardware developers and a much larger pool of money to play with and they still got the same thing wrong the gcw did. Sticky buttons. The problem isnt isolated to just the one man startups.

Their problem has been fixed in recent revisions, and so have the gcw. Both are allowing for returns for RMA's for that specific issue. I dont really see the huge ordeal here.

I'm far from a mindless supporter and I wave plenty of flags around. I wave the pandora, the xperia play, the gcw zero, and the nvidia shield flag around all the time. Each has their  own quirks and downsides, but each have their own strengths. I feel I support each device adequately and present their weaknesses in the same respect I present their strong points.

Pandoras originally shipped with no working wifi, failing nubs, floppy hinge, crack prone case. Problems fixed, now a highly reccommened device. Only took 3 years to get to that point, whatever.

I feel from the beginning justin has been given his fair share of greif and he acknologes each and every fault of his past actions and those of the project. But heres the thing, he is actively trying his best to fix and compensate those effected by those faults. This is more than pretty much every other product I mentioned.

The zero is a fine product, the problem is in progress of being fixed for previous shipments and will find out soon if its fixed for new shipments. If your shit's broke, he gave options to fix it, either by yourself or have him do it.

Give him a break jesus.
Title: Re: D-Pad and buttons sticking issue
Post by: Reds on July 17, 2013, 12:22:48 pm
Get off your pedestal Lemmywinks, we can barely hear you down here below the clouds.

I can't stand people who go "if you don't agree with me, you're deluding yourself and should listen to me, the crusader of the truth".

Hey, maybe people like this device, this idea, this community. I haven't been here nearly as long as other people so I haven't exactly had time for much bitterness to build up, but from what I've seen it's had a lot of pitfalls as a result of the fact that it's a tiny amount of people trying to get this thing working, and have responded to an unforeseen problem immediately by fixing it, getting replacements, and demonstrating a temporary solution.

Christ guys, it's one man working on hundreds of units by himself, and you're wondering why it's taking time?
Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on July 17, 2013, 01:08:19 pm
lemmywinks, this is after all a community project. If we want it to succeed, we have to support it.

We already know you would like the community devs to support a different console instead of this one, but that other console is much less powerful, it's not open-source, and most important, it's not driven by the community.

Eh? Which console is this? The ones I use already have a fuck-ton of support and are more powerful than this one by a long stretch.... Have you got me confused with someone else?

Get off your pedestal Lemmywinks, we can barely hear you down here below the clouds.

I can't stand people who go "if you don't agree with me, you're deluding yourself and should listen to me, the crusader of the truth".

Hey, maybe people like this device, this idea, this community. I haven't been here nearly as long as other people so I haven't exactly had time for much bitterness to build up, but from what I've seen it's had a lot of pitfalls as a result of the fact that it's a tiny amount of people trying to get this thing working, and have responded to an unforeseen problem immediately by fixing it, getting replacements, and demonstrating a temporary solution.

Christ guys, it's one man working on hundreds of units by himself, and you're wondering why it's taking time?

First off, don't speak to me like that dickhead.

Second, it isn't one guy's work - loads of people are working on this. Also this isn't some guy who is new to all this, if you had been here longer than 5 minutes you would know that GCW used to be Dingoo Digital USA and has been trading in cheap chinese consoles for a long time, indeed this isn't his first attempt at making his own either. Again, something you would know if you had actually read past threads on this forum instead of jumping in at the last minute and waving your tiny pecker around.

One of the main things that gets on my nerves about the Zero isn't the software (which is good), it isn't even the poor execution of every step of it's production. It is the constant apologists who will defend their purchase at every point, it is beyond delusional. Don't turn into one of those guys, objectivity is key here. Lots of people have already decided that it is way below expectations and this is due to the misleading promotion.

It is one thing to like a product and the community behind it (I like the Zero and I love the Dingoo scene) but another thing entirely to be completely blinkered about the advertised capabilities of a product and the real world ones. Faulty Dpad? WTF?
Title: Re: D-Pad and buttons sticking issue
Post by: Reds on July 17, 2013, 01:35:26 pm
Demands not to be spoken to like that, is immediately tremendous douche. Consistency.

I was referring to the current management of the parts and units to have their D-pads and such swapped out, not the project as a whole.
Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on July 17, 2013, 01:40:21 pm
Demands not to be spoken to like that, is immediately tremendous douche. Consistency.

If you speak to me like that it is highly likely I will do the same to you. Don't know why that is hard to understand.

If you want me to speak to you properly then maybe it is you who should not act like a douche?
Title: Re: D-Pad and buttons sticking issue
Post by: SNESFAN on July 17, 2013, 01:47:36 pm
True it's not a one man show, even on the hardware side, but those people aren't paid and you can't really count them as employees. The amount of physical work on these devices are very much lopsided in favor of one man doing most of the grunt work in getting these out the door. The software team is paid/has been paid however. But the problems aren't on the software side. (at least the ones that are being targeted here)

The problem is hardware and QC, the hardware is traveling many miles from where it's made so you can't really just shoot on down to the assembly line and smack some assembly line noob around for f*cking things up. Each fault takes weeks of back and forth and expensive shipping to try and correct. I imagine at this point he's probably dumped a normal person's yearly income into *JUST* the logistical back and forth between himself and the manufacturer.

When the issue first arose me and justin were talking and he wasn't seeing the problem during QC for whatever reason. He was even doubting it existed, or maybe it was atmospheric differences etc etc or whatever. This wasn't a public conversation, this was just between me and him. After further testing he was able to see it. Suppose if you didn't know about the problem, you would assume QC would be; check to see if all buttons are functional and able to boot, no dead pixels, visually inspect, box it up. The problem isn't immediate, it's only after a couple min of continuous use that it starts to stick. A quick several button presses in each direction won't replicate the problem.

Nvidia found something right before it was going to ship the shield, a tolerance was not met on an unknown mechanical part. This is what wasn't checked for on the SE models originally, and almost wasn't checked by nvidia. I know it's hard to imagine, but if you're not an expert on this kinda stuff, (just like nvidia) maybe you wouldn't know you have to check for tolerances (how many button presses before failure) Yes, it is incompetence, I'm sorry, but it is. I think any company that goes through this sort of first product is learning through their mistakes. I promise you, experts in any field aren't made overnight. It's only going to make him a stronger person in this area of work, and in turn stronger products in the future.

I know he wants to present himself as a man of confidence (like any businessman) but he stumbles through new experiences just like anyone else.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on July 17, 2013, 01:49:49 pm
@lemmywinks: I'll say it again.
Quote
Any schmuck can complain about GCW as a business not acting like a Fortune 500.  But who would realize that a one man company may need a bit of patience, mercy, and understanding?

The so called "gcw apologists" aren't morons.  They were here and saw all of the problems with the project, every step of the way, just like you did.
Its not about justifying their own purchase as it is extending a bit of understanding Justin's way and making the best of a sometimes bad, sometimes ugly situation. 
This sticky d-pad thread (oh hey! The THREAD TOPIC) is just another turn in this winding road to what many see as an amazing gaming device.  AstraZombie could have started it as just another bitch thread (as any schmuck could have) but decided to try and come up with a solution, or at least a workaround.

elwing, decided to post a question specific to GCW on a public forum, and got miffed that he got answers/advice from other people. 
Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on July 17, 2013, 02:15:16 pm
When the issue first arose me and justin were talking and he wasn't seeing the problem during QC for whatever reason. He was even doubting it existed, or maybe it was atmospheric differences etc etc or whatever. This wasn't a public conversation, this was just between me and him. After further testing he was able to see it. Suppose if you didn't know about the problem, you would assume QC would be; check to see if all buttons are functional and able to boot, no dead pixels, visually inspect, box it up. The problem isn't immediate, it's only after a couple min of continuous use that it starts to stick. A quick several button presses in each direction won't replicate the problem.

That's the thing though, by the sounds of it this is a very noticeable problem after a few minutes use and occurs in most units. When dealing with large batches QC should divide them up into smaller numbers and select individual units at random for extended testing, that's how you identify problems (especially with electronics) and how you avoid major screwups like this. It sounds like these were tested to see if the buttons actually register, flashed then boxed up to be sent all over the world.

I know it's hard to imagine, but if you're not an expert on this kinda stuff, (just like nvidia) maybe you wouldn't know you have to check for tolerances (how many button presses before failure) Yes, it is incompetence, I'm sorry, but it is. I think any company that goes through this sort of first product is learning through their mistakes. I promise you, experts in any field aren't made overnight. It's only going to make him a stronger person in this area of work, and in turn stronger products in the future.

It really isn't all that hard to imagine. Nvidia have already shipped a huge number of faulty laptop GPUs which were shoddily made - literally every one will fail - and denied any responsibility, right up until they were staring down the barrell pointed at them by some of the world's largest PC manufacturers (and also Apple). This is an area they have years of experience in yet they cut corners, built down to a price and then shrugged their shoulders and said "nothing to do with us". One of the reasons I really don't have the same confidence as many others do with the Shield and I would not preorder one assuming it will be of great quality.
Title: Re: D-Pad and buttons sticking issue
Post by: Reds on July 17, 2013, 02:19:54 pm
Demands not to be spoken to like that, is immediately tremendous douche. Consistency.

If you speak to me like that it is highly likely I will do the same to you. Don't know why that is hard to understand.

If you want me to speak to you properly then maybe it is you who should not act like a douche?

Probably. After months and months of lurking and listening to some people who unlike you tended to have less valid complaints and were more there to whine or stir up shit, I kind of jumped. You were however being a douche. Just present yourself without treating everybody who disagrees with you as a delusional moron, ok?
Title: Re: D-Pad and buttons sticking issue
Post by: SNESFAN on July 17, 2013, 02:26:37 pm
@lemmywinks: I think it happened very similar to the way you describe and should have happened the way you said. It boils down to lack of experience. Easy to see and say that now though.

I can say in confidence that if he hadn't been sick the weekend I was supposed to go out there I would have caught it and we would have been faced with yet another delay unfortunately.

The topic of the shield, I hope its not the case, but I currently have enough money to roll the dice on that one and will give my POV of a retro gamer and be sure to point out it's flaws if any.
Title: Re: D-Pad and buttons sticking issue
Post by: johnnyonflame on July 17, 2013, 02:31:34 pm
No excuses came from Justin's mouth, instead Justin gave the initial adopters multiple possible solutions, even returning the unit. See KS Update #53 and quit spouting nonsense.

I was talking more generally about the multitude of excuses made by GCW and the instant barrage of mindless supporters he seems to have on these boards who defend every blunder, oversight and piss poor decision. Take a step outside this comfort zone and see what other unaffiliated forums seem to think about the whole debacle - especially the whole "buy me Atari" shit, I can assure you opinions range from flop to scam.

Read the whole post and quit spouting nonsense.

Re-read your first paragraph. I'll save your time by quoting the meaty bits:

[...]if we send something out which has a fault [...] then we replace it [...]. We don't make excuses or pretend like the rules don't apply to us because we are small, [...].

Also, rest assured for I have done my homework, alright? I know what the public opinion is. not only that has nothing to do with the topic here - It is also not as black 'n white as you make it be.
Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on July 17, 2013, 03:32:25 pm
Probably. After months and months of lurking and listening to some people who unlike you tended to have less valid complaints and were more there to whine or stir up shit, I kind of jumped. You were however being a douche. Just present yourself without treating everybody who disagrees with you as a delusional moron, ok?

Not really, like I already said if you start name calling and bleating don't expect me to roll over because that won't happen. Also "douche"? You do realise only 13yr old obese American kids use that word don't you?

I have said before on here (not about the QC issues but about the constant delays and poor communication) that if a different importer of Chinese consoles did the same thing they would be crucified on these boards. Here we have a similar issue again, imagine if JXD or someone brought out a console with a faulty Dpad on pretty much every unit shipped, would every GCW supporter be so quick to defend them? The S7300 had a few isolated incidents of poor soldering on the analog contacts and they were branded as Chinese junk by some people on here. The Zero ships with glaring hardware faults and beta stage software yet it is still supposedly an amazing emulation handheld. The mind boggles.
Title: Re: D-Pad and buttons sticking issue
Post by: Harteex on July 17, 2013, 03:34:57 pm
From here on, stick to the actual topic.
Title: Re: D-Pad and buttons sticking issue
Post by: cruelcynic on July 18, 2013, 12:48:08 am
Anybody find a place to buy the proper grease in a small tube? Everything I find is in large tubs or tall cans.
Title: Re: D-Pad and buttons sticking issue
Post by: the_gama on July 18, 2013, 03:17:51 am
Sad, my zero catched the sticking desease. The strange thing is the dpad worked beautifully the first couple of days, but then it just started to get stuck. But it's getting better again after some use ;).

I'm not trying to cover Justin but maybe he missed the issue because it worked fine during the quality control test?
Title: Re: D-Pad and buttons sticking issue
Post by: gustavolatil on July 18, 2013, 03:20:04 am
Anybody find a place to buy the proper grease in a small tube? Everything I find is in large tubs or tall cans.
i've s̶t̶o̶l̶e̶n̶ obtained it from optical fiber, you can "milk" the wires and get some small amounts
Title: Re: D-Pad and buttons sticking issue
Post by: toto on July 26, 2013, 12:40:02 am
Guys, do you recommand any brand or product? I can't find anything.....
Title: Re: D-Pad and buttons sticking issue
Post by: cruelcynic on July 27, 2013, 01:29:54 pm
Guys, do you recommand any brand or product? I can't find anything.....

 http://www.amazon.com/Super-Lube-Multi-Purpose-Grease-Syncolon/dp/B000BXKZQU/ref=sr_1_3?ie=UTF8&qid=1374929093&sr=8-3&keywords=superlube

I should get this stuff in Tue. I will let you know how it works.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on July 28, 2013, 05:34:32 pm
Guys, do you recommand any brand or product? I can't find anything.....

 http://www.amazon.com/Super-Lube-Multi-Purpose-Grease-Syncolon/dp/B000BXKZQU/ref=sr_1_3?ie=UTF8&qid=1374929093&sr=8-3&keywords=superlube

I should get this stuff in Tue. I will let you know how it works.

I googled "superlube" and got much different results.
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on July 30, 2013, 01:01:26 am
is there any news about the new Dpad???

Title: Re: D-Pad and buttons sticking issue
Post by: RupeeClock on July 30, 2013, 01:21:56 am
is there any news about the new Dpad???

SNESFAN went to help with the Kickstarter unit flashing last weekend, and he's reported that the d-pad and button sticking issue has been resolved with the new batch.
Got about 60 done so far tonight just me and justin, will have all day tomorrow and possibly some more help.

Dpad and action button sticking issue appears to be fixed from what I can tell. Replacement buttons arent here but the units on hand were fixed from the factory. I want to replace mine but obviously cant yet.
 
The units that we did so far are kickstarter.

Edit: se's are done, looking at them right now, waiting on shipping lables
http://boards.dingoonity.org/gcw-general/gcw-flashing-party!/msg77036/#msg77036

So it sounds like only the initial batch of Special Edition units has the sticking issue.

Ah wait, are you asking about replacement d-pads for the current SE units that shipped out?
Title: Re: D-Pad and buttons sticking issue
Post by: SNESFAN on July 30, 2013, 03:14:35 am
There were maybe one or two devices I found with sticking buttons but we marked them as defective and will be replaced along with the other random defective ones. Far and beyond none of the rest had any issues, I played with a couple for 10-20 min just to make sure as the problem didnt make it self apparent at first (mine took about 5 min to start acting weird)

Justin told me the buttons had just left china the other day. This was a seperate package from the original parts used to fix the remaining SE devices and for some reason different package than all the kickstarter units.

Shouldnt be more than a week or two I imagine from the average turn around time.
Title: Re: D-Pad and buttons sticking issue
Post by: cruelcynic on July 30, 2013, 09:26:12 pm
Guys, do you recommand any brand or product? I can't find anything.....

 http://www.amazon.com/Super-Lube-Multi-Purpose-Grease-Syncolon/dp/B000BXKZQU/ref=sr_1_3?ie=UTF8&qid=1374929093&sr=8-3&keywords=superlube

I should get this stuff in Tue. I will let you know how it works.

I googled "superlube" and got much different results.

I would imagine so.

Well it works well so far. Followed the instructions in the previous video and dpad does not stick anymore. It is good enough to not worry about shipping it back now. I may do button swaps down the road though.
Title: Re: D-Pad and buttons sticking issue
Post by: Wortsenawl on July 31, 2013, 11:09:24 am
Mine is fine now too... I would just periodically rotate the d-pad with a reasonable amount of force (more than if I were playing a game). The sticking went away and now it works perfectly. In fact, I had forgotten there was ever an issue until I read the last posts in this thread.

No lube required, just a a bit of patience.
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on August 01, 2013, 12:36:48 am
is there any news about the new Dpad???



Ah wait, are you asking about replacement d-pads for the current SE units that shipped out?

yes :)
Title: Re: D-Pad and buttons sticking issue
Post by: RupeeClock on August 01, 2013, 11:47:44 am
Mine is fine now too... I would just periodically rotate the d-pad with a reasonable amount of force (more than if I were playing a game). The sticking went away and now it works perfectly. In fact, I had forgotten there was ever an issue until I read the last posts in this thread.

No lube required, just a a bit of patience.

I dare say some good old friction wore down the excessive paint a bit, and now you're good to go!
It just takes time.
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on August 06, 2013, 11:35:06 pm
Still nothing about the new DPAD?
I play and play with my SE and the DPAD is still acting like shit....:(
Title: Re: D-Pad and buttons sticking issue
Post by: Zoel on August 07, 2013, 12:57:03 am
Still nothing about the new DPAD?
I play and play with my SE and the DPAD is still acting like shit....:(

Like I said the moment the kickstarter was announced, all SE owners were getting 2nd rate treatment. Communication went to non existent and even ended up as a test subject for kickstarter units unwillingly. I probably will give the GCW Zero a B- rating but the customer service deserves a F-.
Title: Re: D-Pad and buttons sticking issue
Post by: dewc on August 07, 2013, 12:59:20 am
Interestingly enough, I got my KS  unit and I guess a better / smaller d-pad. Works quite a bit better. I can actually press down and it will respond. I am, however, still waiting for word on my fixed dpad SE unit.
Title: Re: D-Pad and buttons sticking issue
Post by: doglush on August 07, 2013, 10:37:27 am
First, I want to say how I'm impressed by the quality of the GCW0 and how smooth and fast are emulator/games.
(I don't know if the cpu or the amount of memory is responsible of that. Maybe both)

Most people are complaining about sticking Dpad. But it can be solved with a few silicon grease or grafit from a pencil.
I more sceptical about buttons. Especially the "A".
When you play game like MetalSlug and you hit a lot this button, you can notice sometime is going hard (and you miss some shoot.)

If I remap buttons and use B. There is no problem at all.
Title: Re: D-Pad and buttons sticking issue
Post by: rojapa on August 07, 2013, 09:24:57 pm
First, I want to say how I'm impressed by the quality of the GCW0 and how smooth and fast are emulator/games.
(I don't know if the cpu or the amount of memory is responsible of that. Maybe both)

Most people are complaining about sticking Dpad. But it can be solved with a few silicon grease or grafit from a pencil.
I more sceptical about buttons. Especially the "A".
When you play game like MetalSlug and you hit a lot this button, you can notice sometime is going hard (and you miss some shoot.)

If I remap buttons and use B. There is no problem at all.

I too am having a problem with a sticking A button as well as up on my d-pad. I guess I will give it a few more days to see if it just needs to be broken in before I go the silicon route. This is on a kick starter unit FYI, a bit disappointing but I am still really enjoying my zero.
Title: Re: D-Pad and buttons sticking issue
Post by: Orion4874 on August 08, 2013, 07:50:47 am
My SE unit seemed fine for a while but two nights ago the down direction on the dpad started sticking. Because of my schedule I don't get to use it too much, usually for an hour or so after midnight usually. Anyway, last night I decided to open it up and sand down the edges of the dpad a bit which worked great. However, I managed to snap one of the very thin wires connecting the left shoulder button. I know how to solder so I fixed that as well but it just shows how gentle you have to be if you decide to open your unit up.

Unless you have a very steady hand or experience soldering I'd definitely recommend lubricating if your unit has the sticking issues. I may not be a permanent fix but it's surely the safer route.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on August 08, 2013, 06:15:22 pm
Re; the sticky A button...Were all of the buttons replaced with smaller versions in the KS units?  Or just the D-pad...?
Title: Re: D-Pad and buttons sticking issue
Post by: retrodd on August 18, 2013, 08:22:41 pm
fix the d-pad, easy way

https://www.youtube.com/watch?v=vLC-_wY3IhY
Title: Re: D-Pad and buttons sticking issue
Post by: gamefreak_joey on August 19, 2013, 08:15:21 am
Oh God. As soon as I saw the tool I thought you were going to defile the GCW Zero, making it the first video destroying the console.

Interesting fix, albeit a bit cheeky.
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on August 20, 2013, 08:50:14 pm
and once again here I am with my recuring question : Any news about the smaller DPAD???
Title: Re: D-Pad and buttons sticking issue
Post by: SuperMarcoVer on August 21, 2013, 02:57:41 pm
This works really well and it makes the dpad really smooth.

http://www.youtube.com/watch?v=h-lg-IzNmJU
Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on August 21, 2013, 08:27:02 pm
This works really well and it makes the dpad really smooth.

http://www.youtube.com/watch?v=h-lg-IzNmJU

It's been a while since this problem began. How long does this work? Does it have to keep being applied every few days/weeks/months? or have people had success with only applying it once?
Title: D-Pad and buttons sticking issue
Post by: SuperMarcoVer on August 21, 2013, 08:47:26 pm
I don't know. I will leave a comment when i have to apply it again. So far so good!

I only did it once.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on August 21, 2013, 08:53:32 pm
This works really well and it makes the dpad really smooth.

http://www.youtube.com/watch?v=h-lg-IzNmJU

It's been a while since this problem began. How long does this work? Does it have to keep being applied every few days/weeks/months? or have people had success with only applying it once?

I've recently began to feel a need to reapply after regular use of the gcw0. The problem creeps back slowly and i doubt it will ever be as bad as it first was. It does however begin to show more resistance than other directions after about a month.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on August 21, 2013, 09:00:42 pm
and once again here I am with my recuring question : Any news about the smaller DPAD???

I've always felt this issue was more a problem with the cutout for the dpad than the dpad itself. I wonder exactly how much smaller the dpad could be for it to be much difference.

I too would like to know if there's any progress on this but have been too busy to seek out an answer.
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on September 06, 2013, 05:37:15 am
Hi everyone,

I received my unit today (Sept 5). The Dpad doesn't stick, but I have to press much harder to the left for it to register (works great in all other directions). Reading through this thread i see others had this issue (not sticking, but poor sensitivity in one of the directions).

Was this something that worked itself out over time, or something the lube can fix? There is definitely paint rubbing off  the dpad the more I play, but no sticking.

In the meantime, I am going to play a few days and see if the problem resolves it self
Title: Re: D-Pad and buttons sticking issue
Post by: johnnyonflame on September 06, 2013, 11:03:26 am
Hi everyone,

I received my unit today (Sept 5). The Dpad doesn't stick, but I have to press much harder to the left for it to register (works great in all other directions). Reading through this thread i see others had this issue (not sticking, but poor sensitivity in one of the directions).

Was this something that worked itself out over time, or something the lube can fix? There is definitely paint rubbing off  the dpad the more I play, but no sticking.

In the meantime, I am going to play a few days and see if the problem resolves it self

Apply a tiny bit of lube on the places the paint shows signs of wear.
Title: Re: D-Pad and buttons sticking issue
Post by: BonesCollector on September 06, 2013, 03:51:23 pm
I have the same problem, is the d-pad design:

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1566796#post1566796

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1566870#post1566870

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1567526#post1567526

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1568550#post1568550
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on September 06, 2013, 08:30:06 pm
I have the same problem, is the d-pad design:

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1566796#post1566796

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1566870#post1566870

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1567526#post1567526

I am relying on Google to translate so following the threads are proving challenging for me. If i understand correcting our issue has nothing to do with paint, and is a flaw in how the dpad is sitting above the contact points?

I have been playing all day without any noticeable improvement. The part the that bothers me that the problem is readily apparent when you run the hardware test included on the unit. I realized there was a problem within seconds. I can tap it left a dozen times with nothing registering, but all the other directions register every single time.

I will try the lube anyway as suggested.

Title: Re: D-Pad and buttons sticking issue
Post by: hi-ban on September 06, 2013, 08:37:16 pm
No. That's only bonescollector's assumptions.

Contact points are big enough to work even if the d-pad was not properly aligned (which is not the case).
Title: Re: D-Pad and buttons sticking issue
Post by: Juan on September 06, 2013, 09:25:15 pm
I have the same problem, is the d-pad design:

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1566796#post1566796

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1566870#post1566870

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1567526#post1567526

http://www.gp32spain.com/foros/showthread.php?101499-GCW-Zero&p=1568550#post1568550
Thanks for your methodical analysis.
Title: Re: D-Pad and buttons sticking issue
Post by: BonesCollector on September 06, 2013, 10:45:48 pm
If i understand correcting our issue has nothing to do with paint, and is a flaw in how the dpad is sitting above the contact points?

Yes, is my personal opinion. I have the same problem with "down" and "down" is more misaligned.
Zero use the same contact points (a bit little) and the same rubber switch (a bit weak) than Gemei but the d-pad is bigger.
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on September 06, 2013, 11:37:55 pm
Thank you BonesCollector & hi-ban! I appreciate the responses.

I have read more posts since my last and am hopeful the lube will improve my situation. (I thought this solution was for sticky dpads only)

I will see if I can find some this weekend.
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on September 07, 2013, 10:34:43 pm
Hi everyone,

I am in Canada and had trouble finding Food Grade Silicone Grease at any of the big chain hardware stores in my area. I found something online that was cheap, and I wanted to share for anyone else in  the same boat:

Silicone Lubricant Sealant Dow Molykote 111 - 150 gram tube - singles:

http://www.thewaterguy.ca/catalog/view/silicone-lubricant-sealant-dow-111-singles-5-gram-tube-348.htm

$3.50 + $2.00 shipping in Canada



Title: Re: D-Pad and buttons sticking issue
Post by: BonesCollector on September 08, 2013, 02:56:28 am
Good luck.
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on October 30, 2013, 04:25:50 am
Good luck.

Lube didn't pan out. After over a month of use, and and application of grease the dpad is the same as when it cam came out of the box Sept 5.

http://www.youtube.com/watch?v=o473J4Gg-Is

I have emailed [email protected] and have asked to send it back for warranty repair. I have to wait for the kickstarter units are all shipped, so I could be waiting a while. I will post to let you know how it goes.
Title: Re: D-Pad and buttons sticking issue
Post by: gamefreak_joey on October 30, 2013, 06:03:46 am
That's a shame, dude, I really hope you get it resolved soon so you can get the most out of the Zero.
I just tried mine out after seeing yours not do well with the left D, and light tap. I guess I should count my lucky stars that mine is responsive all-around. The only issue I had was when I initially got the unit, and slid my finger from rightD to downD on the d-pad, it would still have rightD pressed as well. But after either via a FW update to modify the threshold values or by breaking it in, it doesn't do it anymore. I can now go from running to tucking into a ball to roll seamlessly in Sonic games.

I am really looking forward to getting the new D-Pads though. I can live with the squeaking but I can see how it irks some people. My only real qualm is that I wish the D-Pad protruded more from the system and wasn't so flush when pressed, and if it could kind of rock more in general. Maybe if I added a small rubber washer behind the D-Pad's center?

Does anyone know how to mold new ones using originals? I was thinking about shaping my own by casting another but Google doesn't really help when I search on how to make a D-Pad.
Title: Re: D-Pad and buttons sticking issue
Post by: MightyJAK on October 30, 2013, 02:46:34 pm
I wish the D-Pad protruded more from the system and wasn't so flush when pressed, and if it could kind of rock more in general.

This is a perfect example of how you can't please all of the people all of the time. I'd prefer a Dpad that hardly protrudes at all, very low travel, barely perceivable rock/pivot from the center, more like the 4 directions feel like individual buttons (which they technically are, anyway  :P). Of all the portable devices I've played, my favorite Dpads are the ones on the GBA SP and original NDS.
(http://archive.videogamesdaily.com/media/gbasp/sp02b.jpg) (http://www.cubedgamers.com/wp-content/uploads/2011/12/Nintendo-DS_1711645b.jpg)

This reminds me of an old Dpad mod for the a320... to help it hit diagonals, some users glued a small button, coin, or casino chip directly on top of it. I wonder if anyone has tried this with their Zero yet?
Title: Re: D-Pad and buttons sticking issue
Post by: gamefreak_joey on October 30, 2013, 06:15:56 pm
I like those and they have enough firmness on the DS and GBA SP.  But they weren't an all around style for me. They gave my fingers blisters, mainly after playing on [the handful of] fighters on GBA.

And the GCW's Dpad isn't just flush, it almost goes past flush and feels like I'm gonna break it. I think I've just gotten accustomed to the PS3's D-Pad. Not too soft and not too firm with enough pivot.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on November 01, 2013, 02:36:50 pm
I think I've just gotten accustomed to the PS3's D-Pad. Not too soft and not too firm with enough pivot.
Does the PS3 (DS3 or sixaxis) have a d-pad or directional buttons? (I've always assumed the later)

Tastes are different and as MightyJAK pointed out, someone will always be upset about whatever choice is made.

I haven't had a personally "comfortable" handheld since the game boy pocket so...

The DS Phat was great for me, until I had to use the trigger buttons or stylus/weird thumb strap thing.
Title: Re: D-Pad and buttons sticking issue
Post by: MightyJAK on November 01, 2013, 04:29:54 pm
I think I've just gotten accustomed to the PS3's D-Pad. Not too soft and not too firm with enough pivot.
Does the PS3 (DS3 or sixaxis) have a d-pad or directional buttons? (I've always assumed the later)

Sony's official controllers for PS1-3 (and I assume PS4) have a single-piece d-pad, it just looks like separate buttons because the outer shell covers the middle. It's good that it has that level of firmness and pivot, because the d-pad is analog.

(http://www.quickerbuy.com/assets/photo/avatar/122631/ps3-sixaxis-controller-d-pad-button-repair-part.jpg)
Title: Re: D-Pad and buttons sticking issue
Post by: Moon Jump on November 02, 2013, 03:55:00 am
Hey folks. Just got my Zero in this week and I've only started to play around with it from putting apps and games on it. I started playing some NES games and I noticed my A Button was sticking, REALLY bad. I mean it's either mushy or it's so stiff you have to hit it from the side to make it go down to make contact.

I was reading and seeing some videos here about having to lube the buttons and d-pad, so I did. My brother and father are in automotive and they use this spray on silicone lubricant called Fabulous Blaster. The stuff is really slick and works on just about everything. So I got the tip sprayer and squirted each of the 4 buttons and the d-pad for good measure, let it soak on for about 15 minutes then buffed it dry. I went into the control test and it worked better then before. Then about five minutes of playing....the goddamn A button stuck like I didn't do anything. This is spray on lubricant that people use in automotive to get off rusted on bolts and screws but it won't work on a 3 day old handheld? 
Title: Re: D-Pad and buttons sticking issue
Post by: johnnyonflame on November 04, 2013, 02:09:15 am
Hey folks. Just got my Zero in this week and I've only started to play around with it from putting apps and games on it. I started playing some NES games and I noticed my A Button was sticking, REALLY bad. I mean it's either mushy or it's so stiff you have to hit it from the side to make it go down to make contact.

I was reading and seeing some videos here about having to lube the buttons and d-pad, so I did. My brother and father are in automotive and they use this spray on silicone lubricant called Fabulous Blaster. The stuff is really slick and works on just about everything. So I got the tip sprayer and squirted each of the 4 buttons and the d-pad for good measure, let it soak on for about 15 minutes then buffed it dry. I went into the control test and it worked better then before. Then about five minutes of playing....the goddamn A button stuck like I didn't do anything. This is spray on lubricant that people use in automotive to get off rusted on bolts and screws but it won't work on a 3 day old handheld?

People have been using sillicon based grease in paste tho.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on November 04, 2013, 04:55:32 am
Hey folks. Just got my Zero in this week and I've only started to play around with it from putting apps and games on it. I started playing some NES games and I noticed my A Button was sticking, REALLY bad. I mean it's either mushy or it's so stiff you have to hit it from the side to make it go down to make contact.

I was reading and seeing some videos here about having to lube the buttons and d-pad, so I did. My brother and father are in automotive and they use this spray on silicone lubricant called Fabulous Blaster. The stuff is really slick and works on just about everything. So I got the tip sprayer and squirted each of the 4 buttons and the d-pad for good measure, let it soak on for about 15 minutes then buffed it dry. I went into the control test and it worked better then before. Then about five minutes of playing....the goddamn A button stuck like I didn't do anything. This is spray on lubricant that people use in automotive to get off rusted on bolts and screws but it won't work on a 3 day old handheld?

The silicon lube folk here have been using is specifically designed for electronics. I have some experience with silicon lube for motorcycle racing purposes and I would never apply it to such a fine part as the GCW's buttons/D pad where feel is important. You'll find some examples of good products here in the forums.
Title: Re: D-Pad and buttons sticking issue
Post by: relay01 on November 05, 2013, 07:42:09 pm
I'm hoping to get my hands on a "fixed" set of buttons and a d-pad to find out what is really different from these new buttons.  I so far haven't seen anyone with both KS/SE models do a comparison (size, paint type, etc.) and I'd like to see what is making even these replacement buttons have problems.

I've also expressed my intentions to GCW to make another video outlining the replacement process for those interested.
Title: Re: D-Pad and buttons sticking issue
Post by: BlockABoots on November 09, 2013, 01:16:21 pm
I got 2 GCW-Zero yesterday, and both units the buttons and d-pad are really spongy and some buttons not super responsive makes it impossible to do fireballs in street fighter how could this device be design and produced with such a bad d-pad and buttons.

Is Justin making button and d-pad redesigns to send out to people, or is there a mod we can do our self's??
Title: Re: D-Pad and buttons sticking issue
Post by: zear on November 09, 2013, 02:40:03 pm
how could this device be design and produced with such a bad d-pad and buttons.
That's the best quality the factory can produce for this cost and batch size, however I know there is an ongoing effort to improve it.
Title: Re: D-Pad and buttons sticking issue
Post by: jettared on November 11, 2013, 03:58:06 pm
I just received a GCW that had the new d-pad installed, and i still have problems. It doesnt stick at all, thats not an issue. The problem is you need to pressure the right direction very hard for it to assume that direction. I have to squash the button with alot strenght for it to assume. The other directions just need a light touch and are fine. Should i try that silicone grease? Or its useless in this situation and totally different? Anything i can do ?

Thanks in advance for any help.
Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on November 11, 2013, 05:57:54 pm
how could this device be design and produced with such a bad d-pad and buttons.
That's the best quality the factory can produce for this cost and batch size, however I know there is an ongoing effort to improve it.

It would be nice if Justin would admit this himself.
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on November 11, 2013, 08:24:45 pm
I just received a GCW that had the new d-pad installed, and i still have problems. It doesnt stick at all, thats not an issue. The problem is you need to pressure the right direction very hard for it to assume that direction. I have to squash the button with alot strenght for it to assume. The other directions just need a light touch and are fine. Should i try that silicone grease? Or its useless in this situation and totally different? Anything i can do ?

Thanks in advance for any help.

I have the same problem (but to the left). Grease did not help me:

Lube didn't pan out. After over a month of use, and and application of grease the dpad is the same as when it cam came out of the box Sept 5.

http://www.youtube.com/watch?v=o473J4Gg-Is

I have emailed [email protected] and have asked to send it back for warranty repair. I have to wait for the kickstarter units are all shipped, so I could be waiting a while. I will post to let you know how it goes.

Justin has indicated that there will be no warranty work until the kickstarter's ship. I would suggest trying the grease and emailing the repair address if the problem persists. With this many dpad and button issues I have set my expectations low to avoid disappointment down the road.

I don't regret backing the product. I knew what i was getting into when i signed up. The community has been great, and there are many people with no problems. I very much want this project to succeed, but don't see how what can happen if a lot of people start sending theirs back for repair.
Title: Re: D-Pad and buttons sticking issue
Post by: eltehero on November 11, 2013, 10:53:11 pm
Will the retail units (sold by Thinkgeek etc) have these dpad and button issues?
Title: Re: D-Pad and buttons sticking issue
Post by: boelze on November 12, 2013, 12:24:47 am
I received a retail unit a few days ago. Well aware of the known problems the first thing I did was testing the dpad with the hwtest app. Long story short, I encountered the exact same problem as jettared:

I just received a GCW that had the new d-pad installed, and i still have problems. It doesnt stick at all, thats not an issue. The problem is you need to pressure the right direction very hard for it to assume that direction. I have to squash the button with alot strenght for it to assume. The other directions just need a light touch and are fine.

I didn't have to press right ridiculously hard, but noticeable harder/further than the other directions. But after about 2 hours of playing this problem was completly gone.
I am very pleased with my unit now, the dpad as well as the buttons squeak from time to time so I may apply grease in the future, but they register every slight press and don't stick so it is absolutely playable as it is right now.
Title: Re: D-Pad and buttons sticking issue
Post by: jettared on November 12, 2013, 09:21:44 am
Thanks alot for your responses. I will keep braking in the d-pad and hope for the best. Maybe it will wear out. If not, after all the KS units are shipped i will send an email to [email protected] to request help.
Thanks again!
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on November 12, 2013, 02:58:58 pm
it's been 3 weeks now that Justin said me that he will send me the smaller dpad for my SE, ASAP :)
ASAP : LOL :)
Title: Re: D-Pad and buttons sticking issue
Post by: Barya on November 12, 2013, 09:52:55 pm
I'm waiting promised D-pad since July...
Title: Re: D-Pad and buttons sticking issue
Post by: iven on December 04, 2013, 04:48:34 am
I wish the D-Pad protruded more from the system and wasn't so flush when pressed, and if it could kind of rock more in general.
This is a perfect example of how you can't please all of the people all of the time.
(http://archive.videogamesdaily.com/media/gbasp/sp02b.jpg)
I strongly prefer the d-pad of the Zero to just about everything I have tried (portable game system and external gamepad) including the infamous Sega Saturn model 2. It allows me to just relax and enjoy Skyroads on Dosbox for instance. I hated the stiff d-pads of the Playstation and Xbox and the notchy/clunky feeling of the Dreamcast and especially the Gameboy Advance SP. And the analog sticks of the Caanoo and Neo Geo Pocket got old really quick for 2d gaming. I suppose the controls of the Zero are reminiscent of the SNES gamepads but a lot more comfortable because your hands are wider apart and the shoulder buttons are higher up. The sticking issue aside, I think the d-pad is the best part of the Zero's controls and the least in need of improvement. The primary 4 buttons feel dull, uncommunicative and stick/rub in their slots despite only being needing to go straight down. The analog nub ideally should have been stiffer and longer although I don't think it's much inferior to that of the PSP. The start and select buttons remind us of a 15 year old Nokia phone and could have been made with different sizes or strengths so one doesn't confuse the two all the time. And most of all the shoulder buttons should feel less flimsy, the ones on the GBA (non-SP) were particularly impressive.
Title: Re: D-Pad and buttons sticking issue
Post by: Awakened on December 04, 2013, 05:20:38 am
I strongly prefer the d-pad of the Zero to just about everything I have tried (portable game system and external gamepad) including the infamous Sega Saturn model 2. It allows me to just relax and enjoy Skyroads on Dosbox for instance. I hated the stiff d-pads of the Playstation and Xbox and the notchy/clunky feeling of the Dreamcast and especially the Gameboy Advance SP.
Must have gotten lucky with your unit, or you have a white one which supposedly doesn't have paint which can cause scraping against the casing. The dpad on my black one is pretty scrapey and stiff. I noticed white scrape marks on its sides when I first took it out of the box. It's mostly fine for games that only need 4 directions (that Skyroads game you mention looks like it only needs left and right), but diagonals are where it has problems. Very hard to pull off quarter circle, half circle, or full circle motions in fighting games and even in RPGs like Chrono Trigger moving diagonally doesn't work dependably for me.

It's better than I expected from all the bad reports I'd heard though; it doesn't actually stick yet. Doesn't come close to the precision of a Saturn or Nintendo dpad or the Neo Geo thumbstick for me. It's usable enough and I might try greasing it up at some point.
Title: Re: D-Pad and buttons sticking issue
Post by: iven on December 04, 2013, 06:23:18 am
Must have gotten lucky with your unit, or you have a white one which supposedly doesn't have paint which can cause scraping against the casing.
On the plus side for you and unfortunately for me, black is the color to get on the GCW. On the Caanoo the white (light grey) looked amazing while the black (blueish-gunmetal) hide some of the exquisite detail and amplified every finger print smudge. Obviously I prefer the Zero but it's finish is lackluster compared to the big boys (GPH or Nintendo).
Title: Re: D-Pad and buttons sticking issue
Post by: zear on December 04, 2013, 12:25:26 pm
Must have gotten lucky with your unit, or you have a white one which supposedly doesn't have paint which can cause scraping against the casing.
Both white and black units have paint on the d-pad. I don't know why these rumors circulate.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on December 04, 2013, 02:21:51 pm
Yeah that's silly. Mine is white and had a tight creaking DPad until I lubed it. Now it's perfect.
Title: Re: D-Pad and buttons sticking issue
Post by: Awakened on December 04, 2013, 10:08:39 pm
Both white and black units have paint on the d-pad. I don't know why these rumors circulate.
There was that post awhile back where someone took the dpad out of a black unit and scraped the paint off the sides and said it worked better. Good to know mine's not any worse than the white ones though. I love how the black one looks.
Title: Re: D-Pad and buttons sticking issue
Post by: Seph817 on December 04, 2013, 11:07:47 pm
Both white and black units have paint on the d-pad. I don't know why these rumors circulate.
There was that post awhile back where someone took the dpad out of a black unit and scraped the paint off the sides and said it worked better. Good to know mine's not any worse than the white ones though. I love how the black one looks.

Yeah, AstroZombie and I did that. I scraped all my buttons. The face buttons were sticking, too. Now, everything is awesome! I wouldn't recommend this fix for most people, though. It would be easy to pull one of the wires loose.
Title: Re: D-Pad and buttons sticking issue
Post by: tcdev on December 04, 2013, 11:51:31 pm
Received my unit a few days ago, and have to admit that the sticky issues are slowing getting me more and more enraged. I have a sticky D-pad (pretty much every direction) and the 'A' button is also very bad. It's far worse than a mere 'annoyance' that some have reported - basically, as-is, the unit is unusable for any game except Frogger (Genesis).

EDIT: I forgot to add that my power slider also sticks. At one point I was powering it off via the app and it would power on again straight away! I was wondering what the hell was going on until I noticed the slider...

It's disappointing that what is potentially such a great product is fatally flawed by poor build quality. Unfortunately, the controls are really what a purpose-built gaming device is all about, and what sets it apart from a smart phone, for example. For me, it's a deal-breaker, but I'm stuck with it. At least it keeps my toddler daughter amused while I change her nappy...
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on December 05, 2013, 12:35:38 am
Go grab some lube. I got some of this:
http://www.amazon.com/gp/product/B008D89GH4/ref=oh_details_o04_s00_i00?ie=UTF8&psc=1 (http://www.amazon.com/gp/product/B008D89GH4/ref=oh_details_o04_s00_i00?ie=UTF8&psc=1)
Fixes it right up. Use sparingly (apply a tiny dab all around your DPad with a toothpick).

I consider the KickStarter unit to be pre-production, so I was ok with mine creaking away, but once I lubed it up it felt like a retail version.

Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on December 05, 2013, 12:45:57 am
I wonder how many units still have problems with a sticky D-pad. I wonder how much money was lost by supposedly shipping almost ALL the units back to have the D-pad fixed. I think it would've been for the best had EACH unit been lubed up instead of sent back. In the end, a lot of them have to be lubed up anyways so it kind of makes sense. For all the time and money that was wasted, I would imagine that he could've lubed each unit up and if he felt necessary, a small amount of lube was somehow packaged and sent along with the unit for when/if it wears out. It'll be interesting to see if the "new" units being sold at ThinkGeek.com have the same sticky button issue.
Title: Re: D-Pad and buttons sticking issue
Post by: Awakened on December 05, 2013, 03:08:07 am
I greased up my dpad using some dielectric grease (http://www.amazon.com/Permatex-81150-Dielectric-Tune-Up-Grease/dp/B000AL2RI2/), which I guess is basically just silicone grease. I followed the youtube video, but used a small piece of cardboard cut from a bandaid box to apply it since I didn't have any toothpicks or paperclips on hand. It made a world of difference! No more scraping, I was able to throw hadoukens to the left or right consistently and moving in 8 directions in RPGs, spaceship shooters or anything else works perfectly now  8)
Title: Re: D-Pad and buttons sticking issue
Post by: angela18 on December 08, 2013, 12:11:22 am
I tried to open the case and break the power button. Oh well.. Does anyone know where I can get a new one?
Thanks
Title: Re: D-Pad and buttons sticking issue
Post by: BonesCollector on December 08, 2013, 01:40:41 am
Here:

http://dx.com/p/replacement-power-switch-module-for-psp-1000-2000-3000-145261

is the same than PSP
Title: Re: D-Pad and buttons sticking issue
Post by: angela18 on December 10, 2013, 10:53:24 am
Thank you so much. Just ordered a few of them. I also figured out I made something else. Does anyone know what component is rthat that connects the battery to the PCB through the thin wires (it is placed on the back of the GCW, it looks like a capacitor). If I can find it here I think I can fix it :)
Title: Re: D-Pad and buttons sticking issue
Post by: jettared on December 11, 2013, 12:30:01 pm
Will several packets of this product work?

link: www.aquatuning.co.uk/product_info.php/info/p5415_Silmore-2g---silicone-thermal-compound.html

Silicone Thermal Compound.
Or does it have to specifically say grease?
If this works, how many of these 2g packs should one person need for a D-pad?

Thanks in advance for any help regarding this matter. :)
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on December 11, 2013, 02:42:32 pm
how many of these 2g packs should one person need for a D-pad?

I ordered a six gram pack

http://www.thewaterguy.ca/catalog/view/silicone-lubricant-sealant-dow-111-singles-5-gram-tube-348.htm

I can't speak for everyone but I haven't used anywhere near that amount. I think a 2 gram pack would be plenty (and leave you with spare down the road)

Title: Re: D-Pad and buttons sticking issue
Post by: Nebuleon on December 11, 2013, 04:32:19 pm
Will several packets of this product work?

link: www.aquatuning.co.uk/product_info.php/info/p5415_Silmore-2g---silicone-thermal-compound.html
Thermal compound is used when making a CPU-heatsink assembly when the CPU outputs heat that would be dangerous to itself if not dissipated quickly enough. It is material that is optimised for heat transmission.

For the GCW, it has to be grease.
Title: Re: D-Pad and buttons sticking issue
Post by: alyinsanfran on December 11, 2013, 07:53:32 pm
I got this:
 http://www.amazon.com/gp/product/B008D89GH4 (http://www.amazon.com/gp/product/B008D89GH4)
Worked great. I used a really minimal amount. Dipped the end of a toothpick in it, rubbed most off and then applied it right around the DPad. It's really a tiny tiny amount you need.
Title: Re: D-Pad and buttons sticking issue
Post by: ker on January 26, 2014, 08:42:13 am
This Amazon seller doesn't sell to my country. Any alternatives?
Title: Re: D-Pad and buttons sticking issue
Post by: jettared on January 27, 2014, 04:54:59 pm
I have my gcw that was suposedly one of the fixed batch units in 30th october 2013...been playing alot on it these last few months and the D-pad is still stuck and very hard to press. Its very disappointing really. :(

Any expert knows if this type of silicone grease will work ? It only mentions pvc piping, o-rings, etc.

http://www.ebay.co.uk/itm/18g-Silicone-Grease-Plumbing-Lubricant-O-RING-Rubber-Seals-Handy-MINI-TIN-UK-/331108516550?pt=UK_Vehicle_Oils_Lubricants_Fluids&hash=item4d179b02c6


Title: Re: D-Pad and buttons sticking issue
Post by: Skyline969 on January 27, 2014, 10:56:33 pm
I have my gcw that was suposedly one of the fixed batch units in 30th october 2013...been playing alot on it these last few months and the D-pad is still stuck and very hard to press. Its very disappointing really. :(

Any expert knows if this type of silicone grease will work ? It only mentions pvc piping, o-rings, etc.

http://www.ebay.co.uk/itm/18g-Silicone-Grease-Plumbing-Lubricant-O-RING-Rubber-Seals-Handy-MINI-TIN-UK-/331108516550?pt=UK_Vehicle_Oils_Lubricants_Fluids&hash=item4d179b02c6

That looks like the right stuff.

EDIT: Remember that you only need an incredibly tiny amount. Don't overdo it.
Title: Re: D-Pad and buttons sticking issue
Post by: jettared on January 28, 2014, 09:47:17 am
I have my gcw that was suposedly one of the fixed batch units in 30th october 2013...been playing alot on it these last few months and the D-pad is still stuck and very hard to press. Its very disappointing really. :(

Any expert knows if this type of silicone grease will work ? It only mentions pvc piping, o-rings, etc.

http://www.ebay.co.uk/itm/18g-Silicone-Grease-Plumbing-Lubricant-O-RING-Rubber-Seals-Handy-MINI-TIN-UK-/331108516550?pt=UK_Vehicle_Oils_Lubricants_Fluids&hash=item4d179b02c6

That looks like the right stuff.

EDIT: Remember that you only need an incredibly tiny amount. Don't overdo it.

Thank you very much for your  help! I will only put a tiny ammount! ;)
Title: Re: D-Pad and buttons sticking issue
Post by: TheChristoph on February 09, 2014, 05:31:49 pm
I just ordered some grease and am going to try it out, but I guess it wouldn't hurt to ask...

I don't have so much of a "sticking" problem with my dpad, but it is pretty much impossible to "roll" my thumb from a direction to up. For example, playing a Final Fantasy game. I'm walking to the right, and now I want to walk up. Normally I'd just sort of "roll" my thumb up, but that doesn't work. I have to lift my thumb completely off the dpad and press up. Should the grease help with this, or is this a separate problem?

I imagine this is related to the dpad being just a little too big for its opening, as I'm getting paint rub along the corners of each direction of the pad.
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on February 10, 2014, 01:57:23 am
I am thinking the grease should help. That stuff works miracles.

Whatever you do DON'T SEND IT BACK if the problem persists. I have been waiting 12 weeks, and there are others in the same boat. I really don't expect to ever see it again. I wish I would have tried fixing my dapd myself.
Title: Re: D-Pad and buttons sticking issue
Post by: Surkow on February 10, 2014, 12:36:32 pm
I am thinking the grease should help. That stuff works miracles.

Whatever you do DON'T SEND IT BACK if the problem persists. I have been waiting 12 weeks, and there are others in the same boat. I really don't expect to ever see it again. I wish I would have tried fixing my dapd myself.
I'd suggest people to only send their device in for repairs when things are getting back on track. About your unit,  the Kickstarter comment section is not an accurate reflection of reality. It's a sad thing nobody from the team is able to respond there to stop the endless speculation.
Title: Re: D-Pad and buttons sticking issue
Post by: Dazzer69 on February 10, 2014, 12:47:14 pm
Very sad.
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on February 10, 2014, 02:11:35 pm
The Kickstarter comment section is not an accurate reflection of reality. It's a sad thing nobody from the team is able to respond there to stop the endless speculation.

I am speaking from my own experience. I have been dealing with this since receiving my defective unit in September.

After being misled so many times about our unit being shipped, repaired, etc I would very much like to know what the "reality" is. Even if I was told the project was "back on track", I don't know what would make that statement any more true then past statements. Justin has absolutely zero credibility at this point. 

Another major shipping milestone has passed, and yet Justin hasn't logged in since Jan 16. Kickstarter is well past ugly at this point with people approaching their credit card companies to have the charges reversed. There was even a comment suggesting physical violence which I would not condone.

It was not my intent to drag kickstarter issues here with my post. I simply wanted to caution people considering sending back a unit for warranty repair. I would not suggest it based on people such as myself who were directed to send theirs back for repair and received nothing in return other than empty promises.
Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on February 10, 2014, 03:40:11 pm
That's pretty bad, hope you get your Zero.

It looks like the money is gone, there aren't enough units and there is no ponzi-free way to get any more made. Who knows what's actually happened though, information seems very hard to come by these days.

Did PurewickedAU ever get the rest of his units?
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on February 10, 2014, 04:00:31 pm
Did PurewickedAU ever get the rest of his units?

No, but he did have to pay customs on all of them in order to receive his first batch. I would sacrifice my own if it meant him getting his units. He has been amazingly civil considering the investment he made up front. 
Title: Re: D-Pad and buttons sticking issue
Post by: Surkow on February 10, 2014, 05:18:50 pm
@Scoobysnaxx, your experience may be very real, but the assumptions made by customers at the Kickstarter project page are inaccurate. There will be a Kickstarter update adressing this. It's a shame none of us could rectify this due to the inability to respond on Kickstarter ourselves.
Title: Re: D-Pad and buttons sticking issue
Post by: fosamax on February 10, 2014, 05:36:39 pm
So as long as M. Barwick avoid connecting to KS (either to post good or bad news), we won't have any other choice than making assumptions on what's going on.
I came at some point to the conclusion that the KS campain was either a SCAM or a Ponzi Scheme.
You seem to tell us that it's only really poor management and I tend to trust the dev team.
Either way, lots of us are still waiting in the dark with no way to get answers (since Dingoonity is not the place to ask for KS updates...)
That being said, some people already managed to get refund from Amex and other could also via Visa (both having a 13 month delay to make a claim about scam activity) and it's clearly not good for GCW llc.

In the end, I hope that the long awaited update is just delayed in order to bringing everyone good news like :
"Dear KS users, every pledge have been sent as of now and you should get your zero really soon..." but we saw too many broken promises and lies from Justin to really trust him.

Anyway, thanks Zear and Surkow for at least responding even if it's not really helpfull.

PS : if you're in touch with Justin somehow, it may be a good idea to tell him that crowfunding will not be the way to go for an hypothetic GCW one. He should not expect many bakers this time.
Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on February 10, 2014, 10:18:52 pm
If anyone knows anything, it can be said here and someone can post it on Kickstarter. The waiting is the hardest part and once again, another shipping deadline has come and gone and almost a complete month of silence is rough. I predicted that the Kickstarter project would be a mess and for as much flack as been given to me here on these boards, here's your proof of what I've been saying all along.
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on February 13, 2014, 09:45:06 pm
it was obvious, but some people are so passionate sometime that they don't want to admit the evidence...
Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on February 13, 2014, 11:21:07 pm
It looks like things are headed in a more positive direction now. Let's keep our fingers crossed that everything stays on track this time...
Title: Re: D-Pad and buttons sticking issue
Post by: yonif on February 14, 2014, 10:14:30 am
Another solution is to replace the D-Pad with a Gameboy one.

Here are some examples of modded GCW by Rax (http://www.gemba-games.fr/) (http://www.gemba-games.fr/))):

Black GCW, black D-Pad:
(http://imageshack.com/a/img404/3640/f7as.jpg)

White GCW, red D-Pad:
(http://imageshack.com/a/img842/3751/imhb.jpg)

(http://imageshack.com/a/img839/8021/z52h.jpg)

Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on February 14, 2014, 11:35:03 am
That looks miles better.
Title: Re: D-Pad and buttons sticking issue
Post by: Drem on February 14, 2014, 12:23:29 pm
Like the black one.
Title: Re: D-Pad and buttons sticking issue
Post by: lemmywinks on February 14, 2014, 01:00:35 pm
Knackered Gameboys are easy to come by as well, I've got one at home!
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on February 14, 2014, 01:16:35 pm
Which gameboy d-pad fits best?  do you have to do much to get it to fit, or do you drop it in?
Title: Re: D-Pad and buttons sticking issue
Post by: fosamax on February 14, 2014, 02:58:40 pm
You need to cut some amount of plastic in order to getting a cross (circle by default). Just keep a tiny border around the cross so it can fit in the case.
You should also shave a bit under the d-pad to avoid unwanted direction press.
Title: Re: D-Pad and buttons sticking issue
Post by: TheChristoph on February 15, 2014, 01:57:54 am
That is very intriguing but I am not going to cut into the case. Too risky for me.
Title: Re: D-Pad and buttons sticking issue
Post by: fosamax on February 15, 2014, 07:05:29 am
You're not cutting anything in the case. Only the dpad.
Title: Re: D-Pad and buttons sticking issue
Post by: ker on February 15, 2014, 03:53:59 pm
Is there any tutorial? I didn't find anyone at Gemba Games website  ???
Title: Re: D-Pad and buttons sticking issue
Post by: yerffej on February 19, 2014, 10:15:42 pm
I'm having a tough time trying to find some lubricant online, anyone have any suggestions on what will work? And yes, I am finally getting around to fixing this.
Title: Re: D-Pad and buttons sticking issue
Post by: hi-ban on February 19, 2014, 10:29:22 pm
http://www.ebay.com/sch/i.html?_nkw=silicone+grease+o+ring&_sop=15
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on February 19, 2014, 10:58:01 pm
If you are in North America, this is what I used:

http://www.thewaterguy.ca/catalog/view/silicone-lubricant-sealant-dow-111-singles-5-gram-tube-348.htm
Title: Re: D-Pad and buttons sticking issue
Post by: 133794m3r on February 20, 2014, 09:54:10 am
i used some actual spray grease, it helped some but the buttons still feel cheap, like chinese consoles/old cheap-o dollar general consoles when I play it. It _doesn't_ feel like I got what I should've gotten since I paid for the thing.

I put it on a paper-towel and then got a toothpick and placed it around all of the buttons.
Title: Re: D-Pad and buttons sticking issue
Post by: gamefreak_joey on March 28, 2014, 06:07:35 am
Another solution is to replace the D-Pad with a Gameboy one.

Here are some examples of modded GCW by Rax (http://www.gemba-games.fr/) (http://www.gemba-games.fr/))):

Black GCW, black D-Pad:
(http://imageshack.com/a/img404/3640/f7as.jpg)

White GCW, red D-Pad:
(http://imageshack.com/a/img842/3751/imhb.jpg)

(http://imageshack.com/a/img839/8021/z52h.jpg)
Does anyone know of any U.S. based modders that are as capable?
Title: Re: D-Pad and buttons sticking issue
Post by: surfi80 on March 28, 2014, 09:53:24 am
WTF!!!  >:( with three months of use....supreme quality.... >:(
(http://imageshack.com/a/img843/1706/toft.jpg)
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on March 28, 2014, 11:41:36 am
Another solution is to replace the D-Pad with a Gameboy one.

Here are some examples of modded GCW by Rax (http://www.gemba-games.fr/) (http://www.gemba-games.fr/))):

Black GCW, black D-Pad:
(http://imageshack.com/a/img404/3640/f7as.jpg)

White GCW, red D-Pad:
(http://imageshack.com/a/img842/3751/imhb.jpg)

(http://imageshack.com/a/img839/8021/z52h.jpg)
Does anyone know of any U.S. based modders that are as capable?

Rax work is hit and miss, the black one is good but the red one is poorly done and malfunctioning, I wouldn't recommand him for this (I don't say he's bad for console modding, but IN THIS CASE, he has done a poor and unprofessional job on the red cross one....)
Title: Re: D-Pad and buttons sticking issue
Post by: gamefreak_joey on April 02, 2014, 07:38:39 pm
Inertia, I am currently attempting to mod my GCW by incorporating the GameBoy DPad. I failed miserably on the first (I plead for forgiveness, Nintendo gods) and the second sacrificial lamb is going a bit better. However, I am still unable to get it just right. I'm trying using both the original GCW conductive rubber pad and the GameBoy's. can you post any pics of the good DPad mod you have?
Title: Re: D-Pad and buttons sticking issue
Post by: wepecko on April 06, 2014, 10:47:10 pm
HI. what type of gameboy is used for dpad replacement?  gameboy color, old classic one or gameboy pocket? would buttons from NES fit?
Title: Re: D-Pad and buttons sticking issue
Post by: Eliwood_san on April 07, 2014, 04:12:40 am
Im interest buying some replacement dpad and buttons for the gcw zero.My gcw zero have the sticking issue and no matter what do with my lube grease it doesnt fix it.Please share the link to buy dpad and buttons.Sending to warranty to Justin Barwick is not a good option right now.
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on April 07, 2014, 07:44:28 am
Inertia, I am currently attempting to mod my GCW by incorporating the GameBoy DPad. I failed miserably on the first (I plead for forgiveness, Nintendo gods) and the second sacrificial lamb is going a bit better. However, I am still unable to get it just right. I'm trying using both the original GCW conductive rubber pad and the GameBoy's. can you post any pics of the good DPad mod you have?

Hello GFJoey I don't own the good one, it's the black one in this thread, it belong to a user of a french board wich state that his mod is just perfect, hence the hit & miss with rax :(
Title: Re: D-Pad and buttons sticking issue
Post by: theweirdn8 on June 08, 2014, 04:11:54 pm
Is there a reason my R-shoulder button isn't working?
Title: Re: D-Pad and buttons sticking issue
Post by: TimeDevouncer on November 30, 2014, 08:27:19 pm
Hi, I change my D-pad for a GameBoy classic one:
(http://oi62.tinypic.com/2ccrygk.jpg)
(http://oi61.tinypic.com/2ciee8h.jpg)
But I have a problem, sometimes when i puss left (for example), i puss down too. It's too high? Should I cut more?

And one question about the wiki tutorial, I don't understand this:

But for better diagonals, you should still apply the D-pad pad
Title: Re: D-Pad and buttons sticking issue
Post by: mugenmidget on December 03, 2014, 05:00:53 pm
Sorry, I read through the thread and am still a bit confused on my options for improving the DPad.  Mine is still pretty wonky even after applying the lubricants suggested in here.  It's not completely unusable, but hitting diagonals is still very hit or miss and the pad can still stick/be creaky from time to time.

Are we able to send in our units anywhere for repairs?  Or failing that, is there a reliable modder that has produced good results?  Just wanting to know if there's any better fixes than greasing the thing up.  I have a black Kickstarter model, not sure what version of the DPad that comes with (or if there's even a "working" version).  Any help is appreciated, thanks!
Title: Re: D-Pad and buttons sticking issue
Post by: tcdev on December 04, 2014, 09:32:53 am
It's been roughly a year since I received my KS GCW-Zero and posted in this thread. During that year I've taken it out of my drawer perhaps 4 times. I was pretty pissed off when I received my unit with sticky controls but after a year I'm absolutely disgusted with Justin, the product and the (lack of) support. It's clear that Justin couldn't give a rat's ass about the KS backers, the very ones that shelled out money on a promise to give him the chance to produce the device. It's been 12 months of excuses, nothing, more excuses, and more nothing. If I ever met Justin IRL I'd extract my money either from his wallet, or his hide.

My unit is absolutely useless. The D-PAD and every button - including the power button - sticks. No, I haven't yet opened it and tried to grease it for two reasons; after reading others' experiences I'm not confident it'll solve my issues, particularly when they seem worse than most, and I also don't see why it's my responsibility to fix a defective product. If I'd bought this from an Australian retailer, I'd have had my money returned a long time ago with the full backing of the law.

Gaming, particularly mobile gaming, is all about the controls and without decent controls you're carrying around a piece of garbage. The GCW-Zero is a piece of garbage - only because of the controls. It doesn't matter if the kernel is being updated, emulators are being ported, new games are being written. It also doesn't matter one iota if there's an active and supportive community. If those games aren't playable because of the controls, then it's useless garbage.

What's perhaps worse is that because of Justin, I'll never back a KS project again. In my eyes, he's a scam artist. I've been scammed. In case you can't tell, I'm not happy about it either. Karma's a bitch Justin...
Title: Re: D-Pad and buttons sticking issue
Post by: Xaijiqq on December 04, 2014, 11:42:35 am
The GCW-Zero is a piece of garbage - only because of the controls.
I've had my gcw for 10 months then one of the face buttons stuck permanently in the pressed in position after months off and on applying the recommended grease.  chose to open up the unit, replace the membranes, replace factory dpad with dmg dpad.  imo it was all a pain in the ass, guess i was never much for a handy person :P  now the buttons are working as they should so, yes, i would agree the factory parts are crap which is too bad because i do like the gcw design.  take note future devices!
Title: Re: D-Pad and buttons sticking issue
Post by: zear on December 04, 2014, 07:54:40 pm
If those games aren't playable because of the controls, then it's useless garbage.
I've got 4 units, they range from prototype to KS to Think Geek batch. They all work like a charm, never had bigger problems with them. My oldest prototype is from 2012 and the buttons are still in a perfect shape. I also had 2 other units in my hands which also showed no button issues.

Mentioning that as a contrast to your message - sounds like you simply got a faulty unit.
Title: Re: D-Pad and buttons sticking issue
Post by: S1D3BURN on December 05, 2014, 09:42:36 am
Anyone bought one recently? - Is this still an issue?
Title: Re: D-Pad and buttons sticking issue
Post by: Daniel Jackson on December 06, 2014, 08:39:41 pm
I'm thinking about buying from dragonbox (because it's EU-based)
Do their units come with the fixed buttons?
Title: Re: D-Pad and buttons sticking issue
Post by: David Knight on December 06, 2014, 09:43:28 pm
I'm thinking about buying from dragonbox (because it's EU-based)
Do their units come with the fixed buttons?

You may wish to visit their support forum to ask your questions or alternatively email the proprietor at [email protected] I have dealt with them before and you will get a very speedy response.
Title: Re: D-Pad and buttons sticking issue
Post by: Daniel Jackson on December 07, 2014, 12:19:56 pm
I'm thinking about buying from dragonbox (because it's EU-based)
Do their units come with the fixed buttons?

You may wish to visit their support forum to ask your questions or alternatively email the proprietor at [email protected] I have dealt with them before and you will get a very speedy response.

Thanks, I'll try that. I'm sure their response is speedy, I'm just wondering if they're willing too admit problems with products (if any, of course)
Title: Re: D-Pad and buttons sticking issue
Post by: howie_k on December 08, 2014, 10:00:08 pm
If you are in the UK, Gameseek sell them.  They have also just listed some units on eBay, but I think may be cheaper going straight to their website.
Title: Re: D-Pad and buttons sticking issue
Post by: gamefreak_joey on December 08, 2014, 10:44:38 pm
I opened my unit about eight months ago because I never got any replies from the gcw team. I found out the hard way about the easily broken power tab. I've tinkered around with it a lot and got a crash course in soldering those cursed small wires (my rumble motor is completely unsalvageable). I bought a dremel and bits to shave down a DMG d-pad but couldn't get it quite right. I haven't logged into these forums or played it in months, and it is still disassembled. I don't have any ill will towards Justin or the team. I still love the unit and what it's capable of. I do wish that they would've replied to any of my emails or at least help me fix those smaller details I fudged up on or point me in the right direction.
Title: Re: D-Pad and buttons sticking issue
Post by: opt2not on December 09, 2014, 01:32:22 am
I got in on the early KS version. I play this thing maybe 3 or 4 times a week, and while the d-pad squeeks a little bit, everything else has been great. I guess all I need is a little lube, but really, it doesn't bother me that much.

All the buttons, d-pad, analog joystick and power switch works exactly as they should.

This device is absolutely the best portable "homebrew" handheld I've owned.
My only beef is the design positioning of the analog joystick. I would have put it on the right-hand side for better use with the FPS's (aiming with the right-stick is the defacto standard now).

These days I've been sticking to 8 and 16-bit console emulation, as well as SCUMM games, which this thing is perfect for.

Sorry to hear about those who got a faulty unit.
Title: Re: D-Pad and buttons sticking issue
Post by: zear on December 09, 2014, 01:58:30 am
My only beef is the design positioning of the analog joystick. I would have put it on the right-hand side for better use with the FPS's (aiming with the right-stick is the defacto standard now).
But then it couldn't be used with games that use analog + A/B/X/Y buttons (ie. Neverball or Enigma) - which is far more important than a couple of FPS games.
And on top of that, we put a lot of care to have the FPS games fully playable. I find walking/strafing with A/B/X/Y and aiming with the left analog to be very comfortable for FPS games and it has proven effective both in single player as well as in multiplayer matches we had between the developers. It's also a layout that was successfully used by such consoles as N64 or Dreamcast.
Title: Re: D-Pad and buttons sticking issue
Post by: opt2not on December 09, 2014, 02:35:50 am
This is true, though perhaps its modern gaming that has changed my control preference. In any case, its a small (niche) critique that shouldn't dissuade people from buying this unit.   8)
Title: Re: D-Pad and buttons sticking issue
Post by: spinmaster on December 25, 2014, 12:23:55 pm
I'm thinking about buying from dragonbox (because it's EU-based)
Do their units come with the fixed buttons?

I purchased my GCW from dragonbox in mid 2014 and had no issues with my buttons. Their service is pretty good and delivery was fast (I am based in Germany).
Title: Re: D-Pad and buttons sticking issue
Post by: xXFrostXx on December 28, 2014, 02:11:32 pm
I suppose this is a reason to be glad I wasn't an early adopter.  I hope these hardware issues get hammered out before the production units start rolling out, I'm looking forward to getting one.

To be fair, it doesn't make the device unplayable, it's more just annoying... There HAS to be a simple fix. Oh and I'd rather have a sticky d-pad than nothing  :P


I haven't read this entire topic, but I've noticed just how long this discussion has been going on. When I got my GCW-Zero, I noticed the dpad sticking a bit. The A,B,X, and Y buttons work perfectly for me.

A simple, easy fix for this is to replace the Zero's dpad with a Gameboy DMG dpad. No sticking, no rubbing, feels nice, and looks great! Takes maybe 5-10 minutes to complete and you will have no further worries.


I don't have a picture on hand, so I posted this example I found. I fully recommend giving it a shot for everyone here who is annoyed by the dpad sticking.
(http://imagizer.imageshack.us/a/img404/3640/f7as.jpg)


In my opinion, the GCW-Zero is the best handheld console I have ever had the pleasure of owning. I play it nearly every day and have had no problems other than the dpad, but as I said, it's a quick fix.
Title: Re: D-Pad and buttons sticking issue
Post by: hi-ban on December 28, 2014, 02:16:44 pm
A simple, easy fix for this is to replace the Zero's dpad with a Gameboy DMG dpad. No sticking, no rubbing, feels nice, and looks great! Personally, I prefer this dpad. It looks right at home on the GCW-Zero. Takes maybe 5-10 minutes to complete and you will have no further worries.

as far as i know, for replacing it with a GB d-pad, you need to modify the GB d-pad first, so it fits inside the GCW. So it's not really a 5-minute task.
Of course, if you did it a different way and the result is good, then feel free to post a detailed tutorial, as many users will benefit from it.
Title: Re: D-Pad and buttons sticking issue
Post by: xXFrostXx on December 28, 2014, 02:38:21 pm
A simple, easy fix for this is to replace the Zero's dpad with a Gameboy DMG dpad. No sticking, no rubbing, feels nice, and looks great! Personally, I prefer this dpad. It looks right at home on the GCW-Zero. Takes maybe 5-10 minutes to complete and you will have no further worries.

as far as i know, for replacing it with a GB d-pad, you need to modify the GB d-pad first, so it fits inside the GCW. So it's not really a 5-minute task.
Of course, if you did it a different way and the result is good, then feel free to post a detailed tutorial, as many users will benefit from it.

Well, yes, you do have to prepare it by cutting away the circular plating, but the installation itself only takes minutes and the result is perfect. Perhaps I should have been more clear there. Sorry about that.
Title: Re: D-Pad and buttons sticking issue
Post by: Inertia on January 05, 2015, 04:34:09 pm
and do you have altered the dpad other than cutting the plating, I'm curious?
Title: Re: D-Pad and buttons sticking issue
Post by: xXFrostXx on January 05, 2015, 05:09:08 pm
I would have thought the DMG procedure would have been mentioned here already. I didn't have time to read through the entire thread. I followed Surkow's tutorial, which mainly involves cutting away the plating with an X-Acto knife.

Here's the tutorial. Copy and paste for everyone who is interested in this.


Purpose
By replacing the original D-pad with a Game Boy DMG-01 D-pad, you can improve the diagonals and aesthetics of your console. You can buy a Game Boy DMG-01 D-pad online for around $3 USD.

Procedure
Cut away the plating, but keep a little bit left in the inner corners of the D-pad, those are needed to keep the D-pad from falling out.
You can use an X-Acto knife (wear eye protection) to cut the D-pad. Use multiple, firm strokes. The best way is to make one cut, then another cut directly next to it. This will cut out sliver of plastic from the D-pad, creating a larger cut faster than just one incision at a time.
After making the approximate cuts, keep shaving the inner corners until the D-pad fits into the shell as snugly as possible, while still being loose enough to use.
When installed, the plastic on the inner corners of the D-pad will sit between the GCW Zero shell, and the membrane underneath. However, the plastic on the inner corners is so (vertically) thick that if you installed it as-is into your GCW Zero, it will cause the D-pad to push on the membrane enough to register directional presses without you even touching it. You'll want to halve the vertical thickness of that plastic, removing the top half.

Now you can install your D-pad into your GCW Zero, and test to see if it works. If the D-pad is still too squishy for you, keep shaving height off the inner corners until you get a satisfactory result.

Afterwards
After installation, you can feel the difference. The mushiness is much better, and diagonals are more pronounced. Optional, but for best diagonals, you should still apply the D-pad "seat". The Game Boy DMG-01 D-pad is also a bit smaller than the original D-pad, and is also raised higher by about 1 mm, which takes some time getting used to. But most importantly, the new D-pad makes good eye candy.
Title: Re: D-Pad and buttons sticking issue
Post by: tekkaman on January 07, 2015, 03:29:07 am
Hi everyone,

My Zero started having the A button stuck as well. The Dpad squeaks but it's not so bad yet. At least it's not getting stuck yet. I can't play fighting games with this Dpad but at least there's lots of platformers and Rpgs to play. I bought mine from Thinkgeek because I heard they were getting the newer buttons first.  I thought this was solved since on another topic that is almost a year ago was talking about redesigning the buttons.

http://boards.dingoonity.org/gcw-general/d-pad-and-other-hardware-improvements/

I guess it's not solved yet. As time passes it's getting more stuck.  How long till the new buttons ? And will get it installed free ?
Title: Re: D-Pad and buttons sticking issue
Post by: Xaijiqq on January 07, 2015, 03:10:37 pm
how long has it been since you bought the gcw from thinkgeek?  they have some sort of 90 day policy so if you still have time left you might be able to get a replacement.  the new buttons will be there when theres a new device
Title: Re: D-Pad and buttons sticking issue
Post by: wepecko on January 07, 2015, 04:50:33 pm
A simple, easy fix for this is to replace the Zero's dpad with a Gameboy DMG dpad. No sticking, no rubbing, feels nice, and looks great! Personally, I prefer this dpad. It looks right at home on the GCW-Zero. Takes maybe 5-10 minutes to complete and you will have no further worries.

as far as i know, for replacing it with a GB d-pad, you need to modify the GB d-pad first, so it fits inside the GCW. So it's not really a 5-minute task.
Of course, if you did it a different way and the result is good, then feel free to post a detailed tutorial, as many users will benefit from it.


It's really not a 5minutes job, I can confirm. It makes several attempts to properly fit the new Dpad correctly so all directions have the same feeling...

here are the before/after pictures
(http://wickpick.sweb.cz/gcw/pic2.jpg)
(http://wickpick.sweb.cz/gcw/pic1.jpg)

and here is the result
(http://wickpick.sweb.cz/gcw/pic3.jpg)
Title: Re: D-Pad and buttons sticking issue
Post by: tekkaman on January 07, 2015, 05:30:37 pm
how long has it been since you bought the gcw from thinkgeek?  they have some sort of 90 day policy so if you still have time left you might be able to get a replacement.  the new buttons will be there when theres a new device

The order was made on December 20, 2014. At first the A button worked fine. It got stuck after some days.
Title: Re: D-Pad and buttons sticking issue
Post by: Xaijiqq on January 07, 2015, 06:06:20 pm
The order was made on December 20, 2014. At first the A button worked fine. It got stuck after some days.
you should be good then, i'd shoot them an email and try to replace the unit
Title: Re: D-Pad and buttons sticking issue
Post by: Surkow on January 07, 2015, 07:57:43 pm
Hi everyone,

My Zero started having the A button stuck as well. The Dpad squeaks but it's not so bad yet. At least it's not getting stuck yet. I can't play fighting games with this Dpad but at least there's lots of platformers and Rpgs to play. I bought mine from Thinkgeek because I heard they were getting the newer buttons first.  I thought this was solved since on another topic that is almost a year ago was talking about redesigning the buttons.

http://boards.dingoonity.org/gcw-general/d-pad-and-other-hardware-improvements/

I guess it's not solved yet. As time passes it's getting more stuck.  How long till the new buttons ? And will get it installed free ?
All Thinkgeek units should have the new buttons (production tolerance issues were resolved - your case is an outlier that can be solved by using silicon grease). The redesign you linked is something entirely different than the fixed buttons.

The designer posted the following in the same thread:

Thanks for the responses guys! Just wanted to follow up on some of the similar questions.

Right now these new parts are one off's, experimental only, and being internally tested. We are still working on them as prototypes and are not sure when or if they could be produced in mass quantity. This post was mainly to gauge public interest in what we're working on as there are large costs and logistics associated with getting parts like these produced in mass quantities.

The software developers have done amazing things so far with the Zero! We're hoping to open this device up with some sweet hardware mods too so keep leaving cool and interesting ideas that you may have about hardware mods in this post, I know you guys will not disappoint!  ;D

Personally I think a little qwerty keyboard a la xbox 360 controller would be just the bees knees.  ;)
Title: Re: D-Pad and buttons sticking issue
Post by: pchimmy on January 19, 2015, 04:21:38 pm
Problem has not been fixed.  Just received my unit from ThinkGeek mid-Jan.  It took me a while to figure everything out but now everything works great... except for the buttons.  The down and B buttons stick and make games unplayable.  Soooo disappointed.  I plan to return to ThinkGeek but not sure if they'll replace it with a non-faulty unit. 

GCW Zero is a good unit with a few things to keep it from being great:
1.  Some buttons stick (this is a dealbreaker)
2.  Screen quality not good enough (not talking about res, commenting on clarity, brightness, and color "pop" the screens on my GBA and micro look so much better.  GCW, invest in better LCD screens!)

Hope they can fix this, but not surprised if they don't.  Wondering if they have already cashed out...

BTW, I created an account just to post about this button issue.  So frustrating!
Title: Re: D-Pad and buttons sticking issue
Post by: Surkow on January 19, 2015, 05:08:24 pm
Generalizing based on a single anecdotal experience isn't truthful. Even though a unit can end up being broken, It doesn't mean all of the newer units come with issues. The screen is actually pretty damn good compared to other offerings in the same price range (viewing angles, color, ghosting etc). The only drawback is the fact that the viewing angle from the bottom is worse compared to the viewing angle at the top of the device.

I'd simply suggest trying (di-electric) silicone grease. Even a single drop will solve your problems. It's friction caused by paint.
Title: Re: D-Pad and buttons sticking issue
Post by: wepecko on January 19, 2015, 05:59:26 pm
pchimmy I understand your concerns but GCW0 is a great unit. buttons problem can be solved with some effort. I hope I would be able to come up with more mods for shoulder buttons and analogue which aren't also "great" but I don't see any troubles with screen display.. is perfect as it is. and I wonder what we get out of hdmi in future. remember, this is fan-driven project.. not a business.
Title: Re: D-Pad and buttons sticking issue
Post by: leosabii on January 19, 2015, 06:02:26 pm
I just bought one from Geeks with Wives. I was going to purchase one from Think Geek, but judging by the forum posts here and the Facebook posts on the bottom of the product page of Think Geek, my gut was telling me that Think Geek has been reselling returned units to fill new purchases. It's just a hunch though.

I'm hoping that purchasing from Geek with Wives may get me a newer unit with the revised buttons. I'll let you guys know if i get one with sticky buttons.
Title: Re: D-Pad and buttons sticking issue
Post by: pchimmy on January 20, 2015, 02:16:46 am
Unfortunately, sticky buttons make games unplayable.  I took out my old/current handhelds (GBA, micro, NDS, 3DS, PSP, Vita) and the quality and feel of the buttons are just so much better.  So funny how we take these things for granted.  Hope this issue gets resolved/improved soon in the next batch.
Title: Re: D-Pad and buttons sticking issue
Post by: Mountainmohawk on January 20, 2015, 10:07:26 pm
I just bought one from Geeks with Wives. I was going to purchase one from Think Geek, but judging by the forum posts here and the Facebook posts on the bottom of the product page of Think Geek, my gut was telling me that Think Geek has been reselling returned units to fill new purchases. It's just a hunch though.

I'm hoping that purchasing from Geek with Wives may get me a newer unit with the revised buttons. I'll let you guys know if i get one with sticky buttons.

I just got mine from thinkgeek and I am questioning it. The plastic screen cover is scratched all up, the box is kinda dirty, and the plastic that the system was wrapped in looks kinda damaged.

Also, is the thumb nub supposed to be able to spin?
Title: Re: D-Pad and buttons sticking issue
Post by: Surkow on January 20, 2015, 10:52:06 pm
I just bought one from Geeks with Wives. I was going to purchase one from Think Geek, but judging by the forum posts here and the Facebook posts on the bottom of the product page of Think Geek, my gut was telling me that Think Geek has been reselling returned units to fill new purchases. It's just a hunch though.

I'm hoping that purchasing from Geek with Wives may get me a newer unit with the revised buttons. I'll let you guys know if i get one with sticky buttons.

I just got mine from thinkgeek and I am questioning it. The plastic screen cover is scratched all up, the box is kinda dirty, and the plastic that the system was wrapped in looks kinda damaged.

Also, is the thumb nub supposed to be able to spin?
It's probably the screen protector (http://wiki.gcw-zero.com/Quick_Start_Guide#Screen_Protector) that is scratched up. Depending on the model and batch a unit can have one or more screen protectors on top of the bezel. The analog cap is able to spin, yes.
Title: Re: D-Pad and buttons sticking issue
Post by: Daniel Jackson on January 20, 2015, 11:24:44 pm
When I got mine (dragonbox) I was afraid it was scratched too. Turned out to be just the screen protector fortunately. Start peeling in the corner carefully to remove it
Title: Re: D-Pad and buttons sticking issue
Post by: Mountainmohawk on January 21, 2015, 04:08:15 pm
Yeah I noticed it was just the plastic covering the screen. But two more questions:

The dpad seems kinda mushy and not responsive unless you apply a decent amount of pressure. (Ie there have been times where I pushed it and it doesn't recognize. Same thing with the left shoulder)

And what's the deal with the analog nub spinning? Seems like a weird design choice haha.
Title: Re: D-Pad and buttons sticking issue
Post by: Surkow on January 21, 2015, 04:36:38 pm
Yeah I noticed it was just the plastic covering the screen. But two more questions:

The dpad seems kinda mushy and not responsive unless you apply a decent amount of pressure. (Ie there have been times where I pushed it and it doesn't recognize. Same thing with the left shoulder)

And what's the deal with the analog nub spinning? Seems like a weird design choice haha.
The nub itself doesn't spin, just the cap. It means you can replace it (maybe even with a different design).
Title: Re: D-Pad and buttons sticking issue
Post by: xXFrostXx on January 21, 2015, 06:55:17 pm
A spinning cap makes it more comfortable when rubbing your thumb on it. I've seen the design before.

I've noticed some people here talking about Thinkgeek. Quite awhile ago I did get one from them, though the dpad sticked because it was from the old batch. Then, I got a replacement (didn't bother with the dmg dpad mod), and I got one from the new batch. No sticking, buttons are responsive, and all is well.

Perhaps Thinkgeek has both the old batch and the new one with the fixed dpad? Justin should have recalled the old batch when he fixed the dpads.
Title: Re: D-Pad and buttons sticking issue
Post by: Merlkir on January 21, 2015, 10:50:02 pm
My unit bought from Geeks With Wives has a sticking B button.

Still looking for someone based in Europe who'd replace the buttons+membrane for me! (paid of course)
Title: Re: D-Pad and buttons sticking issue
Post by: wepecko on January 22, 2015, 09:28:12 am
My unit bought from Geeks With Wives has a sticking B button.

Still looking for someone based in Europe who'd replace the buttons+membrane for me! (paid of course)

Merlkir, you don't need to replace rubber membrane. just follow one of the tutorials posted here on board to change the buttons....
Title: Re: D-Pad and buttons sticking issue
Post by: fiver on January 23, 2015, 04:02:11 am
Bought from ThinkGeek a few weeks ago. Down and left is squeaky and somewhat sticky. I read that continued usage would iron that out, but it's not happening fast enough for me. I think I'm going to try silicone oil. Squirting anything in there makes me feel a bit queasy, but it seems like my best bet.
Title: Re: D-Pad and buttons sticking issue
Post by: CalicoSkies on February 05, 2015, 04:55:37 am
I bought one from ThinkGeek on January 23rd, and it arrived on the 31st.  The Y button is somewhat crooked and occasionally sticks a little, but generally it seems to work.  I'm not sure if I should RMA & exchange my unit, but based on what I see on this forum, it seems like button issues are common with these.  Since my Y button seems to generally work, I'm not sure if it's worth the hassle to exchange it.
Title: Re: D-Pad and buttons sticking issue
Post by: CalicoSkies on February 05, 2015, 04:57:26 am
and here is the result
(http://wickpick.sweb.cz/gcw/pic3.jpg)
Are those A, B, X, and Y buttons from an X-Box 360 controller?  That looks really nice.  Are they the same size as the original buttons?
Title: Re: D-Pad and buttons sticking issue
Post by: wepecko on February 05, 2015, 07:25:26 am
and here is the result
(http://wickpick.sweb.cz/gcw/pic3.jpg)
Are those A, B, X, and Y buttons from an X-Box 360 controller?  That looks really nice.  Are they the same size as the original buttons?

Here:
http://boards.dingoonity.org/index.php?topic=7758.msg107353.msg#107353
Title: Re: D-Pad and buttons sticking issue
Post by: Jester82 on February 10, 2015, 01:11:15 am
and here is the result
(http://wickpick.sweb.cz/gcw/pic3.jpg)
Are those A, B, X, and Y buttons from an X-Box 360 controller?  That looks really nice.  Are they the same size as the original buttons?

Here:
http://boards.dingoonity.org/index.php?topic=7758.msg107353.msg#107353

Looks great, im thinking of trying this!
Title: Re: D-Pad and buttons sticking issue
Post by: Jester82 on February 10, 2015, 04:11:48 am
I just got to thinking...  Anyone know anybody with a 3D printer?  If we could have someone make dmg style dpads and nds buttons with the proper height and fit for the gcw. I'd be willing to pay for them. It's my only complaint with the device so far.
Title: Re: D-Pad and buttons sticking issue
Post by: fiver on February 10, 2015, 06:12:19 am
I bought one from ThinkGeek on January 23rd, and it arrived on the 31st.  The Y button is somewhat crooked and occasionally sticks a little, but generally it seems to work.  I'm not sure if I should RMA & exchange my unit, but based on what I see on this forum, it seems like button issues are common with these.  Since my Y button seems to generally work, I'm not sure if it's worth the hassle to exchange it.

Dielectric silicone grease. You want something with a high viscosity...so, grease, not oil. I got a tube of it at the hardware store for $10. Then you apply it to the problem areas of your GCW (using a toothpick or similar) and wipe away the excess.
Title: Re: D-Pad and buttons sticking issue
Post by: Jester82 on February 11, 2015, 10:51:01 pm
So yeah after playing with my zero for awhile I decided im not happy with it. The dpad and buttons are awful, and apon opening  my zero I found my battery was soldered to the board. So I didn't want to risk messing it up.  Plus getting that power switch out looked tough. Oh and I got a giant piece of dust or debris under the screen protector already! So im thinking of getting a gpd g5a.
Title: Re: D-Pad and buttons sticking issue
Post by: Aeter on February 12, 2015, 01:19:05 am
So yeah after playing with my zero for awhile I decided im not happy with it. The dpad and buttons are awful, and apon opening  my zero I found my battery was soldered to the board. So I didn't want to risk messing it up.  Plus getting that power switch out looked tough. Oh and I got a giant piece of dust or debris under the screen protector already! So im thinking of getting a gpd g5a.
All easy to fix problems.
Just use silicone grease for the buttons and remove the screen protector.
Title: Re: D-Pad and buttons sticking issue
Post by: Jester82 on February 12, 2015, 02:02:29 am
So yeah after playing with my zero for awhile I decided im not happy with it. The dpad and buttons are awful, and apon opening  my zero I found my battery was soldered to the board. So I didn't want to risk messing it up.  Plus getting that power switch out looked tough. Oh and I got a giant piece of dust or debris under the screen protector already! So im thinking of getting a gpd g5a.
All easy to fix problems.
Just use silicone grease for the buttons and remove the screen protector.

I did grease the buttons and dpad.  But the problem is the dpad diagonals, the dpad is too shallow . And I  meant  under the plastic bezel  for the dust.. 
Title: Re: D-Pad and buttons sticking issue
Post by: wepecko on April 08, 2015, 05:16:03 pm
Hi, I'm back with yet another DPad mod.
After few weeks of testing I found out that my previous work wasn't so great. So I tried once again and this time I focused on details. I've used a bearing ball to get perfect and smooth movement and precise diagonals. So far the best feel on controls I've had on any portable...
Just get a Gameboy DPad and try for yourself.

(http://wickpick.sweb.cz/gcw/p001.jpg)
(http://wickpick.sweb.cz/gcw/p003.jpg)
(http://wickpick.sweb.cz/gcw/p005.jpg)
(http://wickpick.sweb.cz/gcw/p006.jpg)
(http://wickpick.sweb.cz/gcw/p002.jpg)
Title: Re: D-Pad and buttons sticking issue
Post by: tekkaman on April 08, 2015, 06:17:02 pm
I don't know who tested the controls before production or if it was tested at all. I think it would've been easy to change the Dpad design before production.
Title: Re: D-Pad and buttons sticking issue
Post by: Pardue on April 08, 2015, 08:44:21 pm
I had a prototype and had no problems with the controls. I tested and used that one extensively and documented it on my YouTube channel. The other winners of the FrankenZeros didn't report any issues either.

I also ordered two SE models and one Kickstarter unit, so four in total. I don't use any of them on a regular basis but I took a KS unit to PAX South and the few friends who tried it didn't have any problems with the controls. For the SEs, one is in the original box and I haven't done anything but turned it on to make sure it worked. The other was gifted to a friend on the other side of the country, and he did report eventually having a squeaky, sticky D-Pad and buttons.

My point being, the evidence is on my channel, I don't think the prototypes ever had problems. I've never experienced the sticky button/d-pad problem first hand, but there's been enough reported issues to know that a problem does exist. I have to ask though, has anyone made a video showing the problem? If there is, I've never seen it. I find it hard to believe that no one has documented it on a device that includes an on-screen hardware test right out of the box.
Title: Re: D-Pad and buttons sticking issue
Post by: Yertle on April 08, 2015, 10:48:56 pm
Here is a video of a sticky Y button.... https://www.youtube.com/watch?v=zgkxd0mFTWo
Title: Re: D-Pad and buttons sticking issue
Post by: Scoobysnaxx on April 08, 2015, 11:22:34 pm
I made a DPAD video of my kick starter unit (was replaced with a new unit by Justin)

https://www.youtube.com/watch?v=o473J4Gg-Is
Title: Re: D-Pad and buttons sticking issue
Post by: Pardue on April 08, 2015, 11:57:06 pm
I made a DPAD video of my kick starter unit (was replaced with a new unit by Justin)

https://www.youtube.com/watch?v=o473J4Gg-Is

Holy crap!!!

Yeah, I guess I've been fortunate so far because I've never experienced anything close to that.
Title: Re: D-Pad and buttons sticking issue
Post by: Xaijiqq on April 09, 2015, 03:08:00 am
sounds like when they got mass produced the dpad/face button quality went down this would actually explain early adopters (developers, etc.) having no issues and the "well nothings wrong with my buttons".  all i know is something went wrong somewhere if users resort to modding their units or applying grease.  and, just for example, even qbertaddict was selling them with pre-lubed dpad and buttons:

http://boards.dingoonity.org/gcw-general/black-gcw-se-for-sale/
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on April 09, 2015, 04:31:35 am
sounds like when they got mass produced the dpad/face button quality went down this would actually explain early adopters (developers, etc.) having no issues and the "well nothings wrong with my buttons".  all i know is something went wrong somewhere if users resort to modding their units or applying grease.  and, just for example, even qbertaddict was selling them with pre-lubed dpad and buttons:

http://boards.dingoonity.org/gcw-general/black-gcw-se-for-sale/

actually the earliest units had the most button and d-pad problems, the later kickstarter units were much better.  Mine has had no problems. 
Title: Re: D-Pad and buttons sticking issue
Post by: Xaijiqq on April 09, 2015, 04:37:52 am
sounds like when they got mass produced the dpad/face button quality went down this would actually explain early adopters (developers, etc.) having no issues and the "well nothings wrong with my buttons".  all i know is something went wrong somewhere if users resort to modding their units or applying grease.  and, just for example, even qbertaddict was selling them with pre-lubed dpad and buttons:

http://boards.dingoonity.org/gcw-general/black-gcw-se-for-sale/

actually the earliest units had the most button and d-pad problems, the later kickstarter units were much better.  Mine has had no problems.
thinkgeek units had the problem and those weren't 'earliest units' which is also where i got one of mine
Title: Re: D-Pad and buttons sticking issue
Post by: Pardue on April 09, 2015, 08:07:37 am
I think I know what he meant, the "earliest" as in- pre production prototypes or "FrankenZeros" didn't seem to have the issues.

I too find it strange. I don't know what could have been so different in the manufacturing stage.
Title: Re: D-Pad and buttons sticking issue
Post by: cruelcynic on April 11, 2015, 06:11:54 am
I think I know what he meant, the "earliest" as in- pre production prototypes or "FrankenZeros" didn't seem to have the issues.

I too find it strange. I don't know what could have been so different in the manufacturing stage.

The texture of the production run vs my prototype was slightly different. Seems like it was enough to cause issues occasionally.
Title: Re: D-Pad and buttons sticking issue
Post by: Baumstark on April 11, 2015, 08:13:38 pm
Hi, I'm back with yet another DPad mod.
After few weeks of testing I found out that my previous work wasn't so great. So I tried once again and this time I focused on details. I've used a bearing ball to get perfect and smooth movement and precise diagonals. So far the best feel on controls I've had on any portable...
Just get a Gameboy DPad and try for yourself.


Wow, that looks awesome! Do you know where to buy a game boy dpad / button replacements? I can't seem to find a store for that kind of stuff anywhere online
Title: Re: D-Pad and buttons sticking issue
Post by: Surkow on April 11, 2015, 11:19:02 pm
Hi, I'm back with yet another DPad mod.
After few weeks of testing I found out that my previous work wasn't so great. So I tried once again and this time I focused on details. I've used a bearing ball to get perfect and smooth movement and precise diagonals. So far the best feel on controls I've had on any portable...
Just get a Gameboy DPad and try for yourself.


Wow, that looks awesome! Do you know where to buy a game boy dpad / button replacements? I can't seem to find a store for that kind of stuff anywhere online
Search for DMG replacement cases on eBay (they include buttons). I bought a few already.
Title: Re: D-Pad and buttons sticking issue
Post by: tekkaman on April 12, 2015, 04:12:28 am
While I don't regret buying the Zero. You simply can't play fighting games with it. It's not precise. And some games that are fast gameplay and require fast evasion like Shumps could make you evade a bullet but collide with something else. What I mostly play with the Zero are RPG's I never played. And it does the job well for that and no slowdowns at all.
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on April 13, 2015, 02:58:36 am
While I don't regret buying the Zero. You simply can't play fighting games with it. It's not precise. And some games that are fast gameplay and require fast evasion like Shumps could make you evade a bullet but collide with something else. What I mostly play with the Zero are RPG's I never played. And it does the job well for that and no slowdowns at all.

It plays fighting games and shmups as well as any other system with a d-pad.  Which is never going to be as good as a true arcade stick.  But that's a d-pad problem in general, not a zero problem.  As far as d-pads go, the zero's is pretty good.  MUCH better than the PS/Vita split pad.  But not as good as sega saturn.
Title: Re: D-Pad and buttons sticking issue
Post by: tekkaman on April 13, 2015, 05:03:12 am
Actually I think it's one of the worst D-pads I've ever used. I can't do any special move besides basic Hadouken with it because unprecise diagonals. But then again Open source systems aren't without issues. The Pandora has an unavoidable video cable issue but it cost $500. I did my research before buying the Zero. I saw many reviews and I lurked around the forum for quite sometime before posting. In my opinion the reviews were a bit biased because they didn't mentioned any faults at all. Some guy in youtube even said the D-pad was comparable to a logitech D-pad. I don't know how he came up with that conclusion when I have 3 logitech pc gamepads and those are the best there is. When I searched this forum I knew I was seeing a more balanced review of the system with it pros and cons. My Caanoo broke so I needed a system to fill that gap. Android is not an option for me because I don't like SmartAss devices that track me and I hate touchscreen gaming. So basically there was only the Zero or a Pandora. The Pandora was appealing to me but I knew it was gonna break because of the video issue so I choose the Zero. Sure there are many fighting games I can't play . But those get boring quickly and I can play them on my Dreamcast or PC. I've been enjoying great classic Rpgs that I couldn't play because I never had the system or cart. and they didn't play full speed on the Caanoo. So to me it doesn't seem like I lost too much. But still the control issue should've been addressed because that makes the system lose sales. At least Evil Dragon from Pandora seem to have more comunication with his customers and does repair known issues. Here we're stuck with the crappy D-pad unless we know how to replace it ourselves.

Other than the D-pad/button issues the Zero does what it is designed to do and it does it well. Most games play fullspeed when in the Caanoo you had to frameskip or overclock. And the system itself is quite stable. With the Caanoo I had to take out the SD Card almost everyday because it didn't recognize it well even though both the system and card were new. Most programs are quite stable as well. With the exception of Genesis plus that crash sometimes. And the music player sometimes when it goes stand by the screen goes white after you press a button. Funny thing is that if you exit the player the screen goes back to normal. Oh and the storing of settings and saves in other directories is a bit annoying. it's way easier to store everything in the same emulator location like the Caanoo.
Title: Re: D-Pad and buttons sticking issue
Post by: fiver on April 13, 2015, 06:52:00 am
Interesting. I haven't had any of the problems you've mentioned, but I don't play fighting games very often (usually platform, puzzle, or RPG, with the occasional shmup). There is a HWTest app which will let you test the responsiveness of the buttons, though, and that has been 100% on mine.
Title: Re: D-Pad and buttons sticking issue
Post by: congusbongus on April 13, 2015, 07:31:01 am
Actually I think it's one of the worst D-pads I've ever used.
Sounds like you've never tried the Dingoo A320  :P I found it very hard to do diagonals at all because the d-pad was way too shallow. Even though the d-pad on the 3DS has a better action, I actually prefer the Zero's over it because the former is tiny.
Title: Re: D-Pad and buttons sticking issue
Post by: Xaijiqq on April 13, 2015, 08:01:11 am
It plays fighting games and shmups as well as any other system with a d-pad.  Which is never going to be as good as a true arcade stick.  But that's a d-pad problem in general, not a zero problem.  As far as d-pads go, the zero's is pretty good.  MUCH better than the PS/Vita split pad.  But not as good as sega saturn.
(http://img.pandawhale.com/post-31074-J-Jonah-Jameson-laughing-gif-S-NWLY.gif)
Title: Re: D-Pad and buttons sticking issue
Post by: wepecko on April 13, 2015, 12:27:04 pm
Hi, I'm back with yet another DPad mod.
After few weeks of testing I found out that my previous work wasn't so great. So I tried once again and this time I focused on details. I've used a bearing ball to get perfect and smooth movement and precise diagonals. So far the best feel on controls I've had on any portable...
Just get a Gameboy DPad and try for yourself.


(http://wickpick.sweb.cz/gcw/p005.jpg)

Well it's true that diagonals are the main issue of the GCW0 Dpad. When you press "down" for example, sometime it happens that when you don't press exactly in the middle of button, the cross tends to wiggle to either left or right and it might ends as diagonal by accident. I can see two possible solutions.

- when you modify GB dpad, try to leave all cross ends perfectly right-angled and avoid the rounded corners. this might reduce the wiggle.

- I would also try to reduce the "height" on dpad cross ends while keeping the correct distance between the needlepoint and cross center. That might remove the accidental press on neighbouring directions.

I might try one of these solutions in the future if I get my hands on additional GB dpads :-)
Title: Re: D-Pad and buttons sticking issue
Post by: Atlantis_Risen on April 13, 2015, 01:11:33 pm
It plays fighting games and shmups as well as any other system with a d-pad.  Which is never going to be as good as a true arcade stick.  But that's a d-pad problem in general, not a zero problem.  As far as d-pads go, the zero's is pretty good.  MUCH better than the PS/Vita split pad.  But not as good as sega saturn.
(http://img.pandawhale.com/post-31074-J-Jonah-Jameson-laughing-gif-S-NWLY.gif)
(http://stream1.gifsoup.com/view6/20131222/4932013/hahaha-shut-up-o.gif)
Title: Re: D-Pad and buttons sticking issue
Post by: David Knight on April 13, 2015, 09:36:12 pm
...With the exception of Genesis plus that crash sometimes...

Please describe the circumstances of the crash and I'll fix it, ideally with a Log output file.
Title: Re: D-Pad and buttons sticking issue
Post by: tekkaman on April 18, 2015, 03:27:24 am
PM sent
Title: Re: D-Pad and buttons sticking issue
Post by: superfenix2020 on June 10, 2015, 11:43:48 am
Quote
(http://wickpick.sweb.cz/gcw/p005.jpg)
I like the idea!!

I think it will make my d-pad.



D-pad of Gamepad Wii U controller and adapted buttons of Nintendo DS Lite

(http://i292.photobucket.com/albums/mm6/superfenix2020/29_zpsookz9edp.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/30_zpso98iqpzy.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/33_zpsz35rdwpq.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/34_zpsiioi4oes.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/35_zpsmh0lhngq.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/36_zpspovs1rh9.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/37_zpsxeybhngj.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/38_zpslqcfyvmf.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/66_zps2wgevpd1.jpg)

Hand Grip  ;D
(http://i292.photobucket.com/albums/mm6/superfenix2020/63_zpsobbknlpl.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/64_zpso4dvxuzu.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/68_zpsncfxjzrs.jpg)
Title: Re: D-Pad and buttons sticking issue
Post by: superfenix2020 on June 13, 2015, 10:13:44 am
news  ;D
Buttons of Pro Controller Wii U and D-pad enhanced

(http://i292.photobucket.com/albums/mm6/superfenix2020/72_zpsr5i02tkr.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/73_zpsbtioemup.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/74_zpsgyvm0xay.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/75_zpshieypd1r.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1392_zpsijmil0aj.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1391_zpsgij1jtj2.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1390_zpszu6gnrxu.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1389_zpsctnqyct8.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1387_zpsu9rdhgnz.jpg)

(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1394_zpsgejx1dcr.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1427_zpsehssmtrr.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1430_zpsxojp0xsm.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1431_zpstcneiwrp.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1432_zpscu3moznh.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1433_zpsykzmr7xq.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1440_zps8lde91vf.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/IMG_1442_zpsi9zn0qwk.jpg)



comparision
(http://i292.photobucket.com/albums/mm6/superfenix2020/antes%202_zpsrybblwsg.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/12_zpsti7o6tww.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/30_zpso98iqpzy.jpg)
(http://i292.photobucket.com/albums/mm6/superfenix2020/72_zpsr5i02tkr.jpg)
Title: Re: D-Pad and buttons sticking issue
Post by: jamboid on June 15, 2015, 06:39:24 pm
Hey all,

On Sunday i plucked up the courage to mod that god-damn awful d-pad (man what were they thinking!!!).

broke the switch and triggers while doing it....but its all back together now.......despite having to switch it on with a screwdriver:) ...

For anyone who's interested......i followed this:-
http://wiki.surkow.com/D-Pad_Modifications

however instead of halving the depth from the top....i shaved the thickess of the pad from the bottom with a dremel...
... so the pad protrudes less....

now i can actually play fightning games :) fireball, round-house, dragon-punch !!!! oh yeah!!!!!!
Title: Re: D-Pad and buttons sticking issue
Post by: jamboid on June 15, 2015, 06:47:44 pm


Interestingly i noticed when taking the GCW apart was that many of the screws used to attach the PCB were not biting....they were just spinning in the holes. Seems like the screws used were too small.....this included the ones around the d-pad....this might explain some of that 'mushiness'....since the PCB might be moving slightly each time a button is pressed.......
Title: Re: D-Pad and buttons sticking issue
Post by: davidgilmour on May 12, 2019, 10:07:37 am


Interestingly i noticed when taking the GCW apart was that many of the screws used to attach the PCB were not biting....they were just spinning in the holes. Seems like the screws used were too small.....this included the ones around the d-pad....this might explain some of that 'mushiness'....since the PCB might be moving slightly each time a button is pressed.......

@jamboid but is the mushiness gone? Did you use the same screws?