When you download the Rockchip Batch Tools, there are two folders: the application itself and the drivers. First open the app, then connect the tablet through USB and you will see a pink icon. Then you must click on "switch" and, if the icon does not turn green, this is the moment for drivers installation. Go to the Device Manager under Control Panel/System and you will see a device not recogniced in the list. Update drivers for that device and select a specific location, that is the drivers folder you downloaded. If you have a regular 32 bits Windows version, use the "x86" folder and your windows version, if you have a 64 bit Windos, then you need to select the "x64" folder and then your windows version. After drivers are installed successfully, green icon will sown on. If not, unplug the tablet and repeat the proccess. When icon is green, you can select the WebClaw IMG custom firmware and click on "restore". Be warned that all the data in your SD card will be deleted, so extract it to prevent this.